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Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 701326 Valuetainment
Small Business Success: Customer Service & Advertising
 
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After spending a decade as an AdWords Evangelist at Google, Frederick Vallaeys decided to turn his passion and experience into a small business by launching Optmyzr. In this interview, Fred discusses successful customer service and advertising. Join the Google Small Business Community: http://g.co/GSBC
Views: 2479 Google Small Business
How to give great customer service: The L.A.S.T. method
 
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http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
ATT Customer Service after the Sale
 
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in which we see the business strategy of giving all for the sale and cutting back on service AT&T
Views: 1992 Jack D. Deal
5 Steps to Better Customer Service
 
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Bizversity is the Technology and Media spin-off of the highly successful business education company, Business Blueprint. At Bizversity our mission is to grow the people that move the world forward. Because business people change things. They learn, they create, they build, they disrupt. And when they do, they influence the people around them and the world becomes a better place. So if you are an entrepreneur, business leader, manager, executive or startup, go to our website and claim your free account today: https://bizversity.com/YTWC8 In terms of our product, quite simply, we've built the world's best business training and we have made it simple and easy for you to access. Often described as the 'Netflix for Business', Bizversity gives you direct access to over 1,000+ TV-Quality videos, which have been produced by over 250+ leading business experts from around the globe. Plus, because Bizversity is an App that works on all smartphones, tablets and TVs, our entire content library is available to you on-demand, anywhere, anytime. For a full list of benefits and to claim your free account, go to: https://bizversity.com/YTWC8 Should you require any further support, or to discuss content, media, partnership or enterprise opportunities, email: help[at]bizversity.com. So don't delay, click on the link below and start your journey today: https://bizversity.com/YTWC8 Also, subscribe to our YouTube Channel now and be the first to know about new content and exclusive offers: https://bizversity.com/ytSubscribe And finally connect with us on Social Media and let Bizversity help you grow your business: Facebook ▶ https://www.facebook.com/BizversityApp Twitter ▶ https://twitter.com/bizversity Instagram ▶ https://www.instagram.com/bizversity Linkedin ▶ https://www.linkedin.com/school/7794973/ Flickr ▶ https://www.flickr.com/photos/bizversity
Views: 8887 Business Blueprint
What is customer service ? The 7 Essentials To Excellent Customer Service
 
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Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 823349 CoachDavidBrownlee
Small business customer and client contracts and service agreements
 
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Find Braden online at https://bradendrakelaw.com/ Learn to buy a Business at https://www.BusinessBuyerAdvantage.com Sign up for my emails at https://www.DavidCBarnettList.com Related Article: Do you use the right paperwork with your customers or clients? Braden works with small business owners all over the US and gives us some insight into the trouble and fixes regarding engagements. What does a good client contract need? What’s wrong with what many businesses use? I even tell a funny story about how I changed a contract before signing it without the other party realizing it. It’s good. Seriously, it’s not boring. Watch the video of our chat here: https://youtu.be/UNhSD1R7JH4 Learn how to buy a successful business at https://www.BusinessBuyerAdvantage.com Get an Audible subscription and listen to my book How to Sell My Own Business: A Guide to selling your own business without paying a broker’s commission for FREE. Book a call with me at www.clarity.fm/davidbarnett Stop missing my videos and other news. Join my email list here: www.DavidCBarnettList.com #entrepreneurship #smallbiz #business #contract #legal
Views: 326 David Barnett
5 Tips for AVOIDING Customer Service DRAMA | E-Commerce & Etsy Business
 
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As an online e-commerce business owner, I deal with customer service issues on a daily basis. Here are my tips for avoiding unneeded drama and putting my customers first. I go over 5 helpful tips about order fulfillment, replying to emails, clear communication and more! ▼▼▼MORE INFO BELOW▼▼▼ ----------------------------------------­­­­­------------------------------------­-­- ▼▼▼ MENTIONED IN THIS VIDEO ▼▼▼ ----------------------------------------­­­­­------------------------------------­-­- Please comment and subscribe. I have a bunch of Etsy/Small Business related videos on the way. ▼▼▼ SUBSCRIBE ▼▼▼ https://www.youtube.com/channel/UC8sHrp-M7ufOjqh5ORk3bHA?sub_confirmation=1 ----------------------------------------­­­­­------------------------------------­-­- ▼▼▼ MY BUSINESS - Mane Message ▼▼▼ MANE MESSAGE: http://www.manemessage.com ETSY SHOP: https://www.etsy.com/shop/ManeMessage ----------------------------------------­­­­­------------------------------------­-­- ▼▼▼ SOCIAL MEDIA ▼▼▼ TWITTER: http://www.twitter.com/manemessage FACEBOOK: http://www.facebook.com/manemessage INSTAGRAM: http://www.instagram.com/manemessage ----------------------------------------­­­­­------------------------------------­-­- ▼▼▼ SUBSCRIBE TO MANE MESSAGE'S NEWSLETTER ▼▼▼ EMAIL NEWSLETTER: http://eepurl.com/biNlZT ----------------------------------------­­­­­------------------------------------­-­- ▼▼▼ JOIN ETSY ▼▼▼ http://etsy.me/2bNbLrp ^ This is an affiliate link. I will earn free Etsy listings if you join using my link.
Views: 6962 Olivia Hayward
Google My Business: How To Contact Customer Support Phone Number and Email
 
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Use the link below to fill out a request form and trigger an automatic callback. https://support.google.com/business/contact/business_c2c_m?from=cuf_c2c When it comes to Google My Business, it can be difficult to reach customer support from Google. In this video, I show you how to reach Google My Business customer support by phone, chat or email. Google does not make it easy to contact their customer support, but we show you how to find it within the Google My Business dashboard. Learn more about online marketing at http://3bugmedia.com 3bug Media is an online marketing company that helps small businesses generate more leads and sales online. We create online marketing strategies that work. From SEO to PPC to Conversion Optimization and marketing automation, we offer our clients a full-service web marketing experience with an open communication style and full attention to detail. Join us on Facebook: https://www.facebook.com/3bugmedia/ Follow us on Twitter: https://twitter.com/3bugmedia Learn more about our local marketing programs: http://3bugmedia.com/local-business-marketing-services/ Learn more about our Digital Marketing Audits: http://3bugmedia.com/digital-marketing-audit/ -~-~~-~~~-~~-~- Please watch: "Why Local SEO Is Important For Your Small Business" https://www.youtube.com/watch?v=kob-jvZR3Aw -~-~~-~~~-~~-~-
Views: 7417 3Bug Media
How to Collect Money From a Customer
 
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An Easy way that will get you money owed from a customer or client. How to collect for work done from customers, friends, family or anyone. Terms and conditions that will Protect the contractor. How to collect money from a customer. DirtMonkeyU.com and DirtMonkeyUniversity.com The Landscape Business Pro Podcast- The Voice of the Landscaping and Construction Industry. http://landscapebusinesspro.com Genadek Landscaping and Excavating genadek.com GT Lawn Maintenance GTLawns.com Linked In- Hit me up! https://www.linkedin.com/profile/preview?vpa=pub&locale=en_US Twitter: https://twitter.com/LBPpodcast Facebook: https://www.facebook.com/stanley.genadek Email: [email protected] Dirt Monkey: https://dirtmonkey.net Links to Episodes of Landscape Business pro: Greg Chism Geek to Freak Fitness and Lawn Care https://www.youtube.com/user/geektofreakfitness http://landscapebusinesspro.com/geek-to-freak-greg-chism-monetizing-youtube-videos/ Jonathan Pototschnik The Lawn Care Millionaire http://lawncaremillionaire.com http://landscapebusinesspro.com/jonathan-pototschnik-how-to-become-a-lawn-care-millionaire/ Brian Shain Top Notch Lawns https://www.youtube.com/user/TopNotchLawns http://landscapebusinesspro.com/brian-shain-of-top-notch-lawns/ Jordan Harbinger The Art of Charm https://itunes.apple.com/us/podcast/art-charm-confidence-relationship/id212382281?mt=2 http://theartofcharm.com http://theartofcharm.com/best/ http://landscapebusinesspro.com/jordan-harbinger-the-art-of-charm/ Keith Kalfas The Landscape Employee Trap https://www.youtube.com/user/TheEmployeeTrap LandscapingEmployeeTrap.com http://landscapebusinesspro.com/keith-kalfas-landscaping-employee-trap/ Mike Michalowicz http://www.mikemichalowicz.com Profit First, Pumpkin Plan, The Toilet Paper Entrepreneur http://landscapebusinesspro.com/mike-michalowicz-profit-first/ John Lee Dumas Entrepreneur on Fire http://www.eofire.com http://podcastersparadise.com http://landscapebusinesspro.com/john-lee-dumas-entrepreneur-on-fire/ More guests: Vanessa Van Edwards The Science of People, John Gray Men are From Mars Women are from Venus, Certified Contractors Network, Jennifer Kahnweiler: The Introverted Leader, Quiet Influences, The Genius of Opposites, Barry Moltz, YardBook, Aaron Walker
Customer Service Skills - Live From Rome, Italy - David Brownlee
 
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Improve your customer service skills, make more money and grow your business today! Get David's award winning customer service training program here with this Youtube Special Offer: https://www.purecustomerservice.com/p/go Questions? Call us at (800) 299-3449. Get started today! 16 Customer Service Skills that Every Employee Needs. Patience. If you don't see this near the top of a customer service skills list, you should stop reading. Attentiveness. Clear communication skills. Knowledge of the Product. Ability to use positive language. Acting skills. Time management skills. Your List of the Most Important Customer Service Skills (According to Data) Persuasive Speaking Skills. Think of the most persuasive speaker in your company. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Self-Control. Taking Responsibility. Patience. Mar 22, 2018 - List of customer service skills to use in resumes, cover letters, job applications and interviews, with tips for how to highlight them and examples. Mar 22, 2018 - Top 10 In-Demand Customer Service Soft Skills. Communication. Clear communication is essential in customer service – you need to know what the customer wants and be able to articulate what you can do for the customer. Listening. Self-Control. Positivity. Assertiveness. Conflict Resolution. Empathy. Depersonalization. The essential skill set for anyone aspiring to succeed in customer service. At the heart of great customer service is the way we interact with our customers. Aug 29, 2017 - These customer service skills will increase customer loyalty and grow your business. How many times have you walked away from a support. Learn the 16 customer service skills that helps agents provide excellent customer service in various support channels including email, phone, and chat. Apr 26, 2017 - Have an opening for a customer service position at your small business? Hire the right candidate by looking out for these top 25 customer Smart companies always ask “What is good customer service?” Good customer service centers around carefully listening and attending to your customers. Apr 8, 2016 - Call center agents need to possess the right set of skills to deliver exceptional customer service. Here are the top ten skills to master.
Views: 416 CoachDavidBrownlee
What is customer service?  Coach David Brownlee Keynote Highlights
 
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Want more in-depth training? Visit http://www.RockStarCustomerService.com and download The 6 Secrets To Excellent Customer Service today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. President of David Brownlee and Associates and founder of www.SmallBusinessTrainingProgram.com. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs (858) 367-0289 [email protected] Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.smallbusinesstrainingprogram.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (858) 367-0289. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.smallbusinesstrainingprogram.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (858) 367-0289 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.smallbusinesstrainingprogram are awesome.
Views: 2663 CoachDavidBrownlee
5 reasons why customer service is the most important thing for your eBay store? (eBay 2019 TIPS!)
 
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Most of the eCommerce businesses, eBay stores owners, and dropshippers don't give good customer support, part of them even don't give customer service for post-sale orders, at all. In the video, we are talking about 5 reasons why customer service for an e-commerce business is the most important thing in the business. (Small hint - most of these people who say that their accounts were suspended - it was just because of very bad customer support). 🔔 Get updates about new videos to your messenger here: https://m.me/autodstools?ref=YouTube_Videos 🔔10,000$ Dropshipping silent Telegram channel with updates from Lior Pozin(AutoDS CEO) ONLY: http://autods.com/10000_dollar_updates_telegram 🔔Subscribe to this YouTube channel: http://autods.com/autods_youtube 🚀 Visit AutoDS here: https://autods.com/?utm_source=youtube 🚀 Try AutoDS the most advanced all-in-one Dropshipping tool for just a $1 including: ✅100 products price & stock monitoring ✅Product Finder Including 100 Hot Products Which Sold At Least 8 Times In The Last Month FREE Bonus ✅30 Automated Orders, Including Tracking Number Updates And 3 Messages To Buyers ✅Lister Which includes Variations, Regular Lister, Bulk Lister, Scheduled Products Listing and AUTOMATIC RECURRING DAILY UPLOADS from the AutoDS finder http://bit.ly/OneDollerTY ✔️10,000$ Dropshipping silent WhatsApp channel with updates from Lior Pozin(AutoDS CEO) ONLY: http://bit.ly/10000_dollar_grp_yt 🔥AutoDS is a family of successful Dropshippers which help each other to succeed. Join our communities: ✔️Facebook community: http://bit.ly/english_fb_gr_yt 📢Our super active Telegram group: http://bit.ly/telegram_active_yt 📢Our Whatsapp group: http://bit.ly/AutoDS_W_A_TY 💡Recommended playlists: ✔️eBay dropshipping 100+ videos tips and tricks: https://www.youtube.com/playlist?list=PL5pVml6bBbuzIS-q-Ex-t29SjlCxh3rUw ✔️AutoDS tutorials: https://www.youtube.com/playlist?list=PL5pVml6bBbuyxW9mtYSdCg1RbnFXtrSWY AutoDS is an all in one Dropshipping platform which includes: ✅ Stock & Price-monitoring ✅ Products lister which includes scheduled uploads, regular uploads, bulk uploads, variations uploads, and AUTOMATIC RECURRING UPLOADS ✅ Profitability monitor - Save eBay fees with our bad products remover ✅ Automatic orders dropshipping tool including tracking numbers updates and 3 messages to buyers to increase the feedbacks rate by up to 60% ✅ Full customer support system which includes: premade messages, messages management, cases returns, and cancellations system ✅ AutoDS finder - Get thousands of hot Dropshipping products with a click of a button ✅ BlueCare express integration - stay away from an item not received eBay cases, and get top-rated seller on eBay ✅ Automatic price optimization including price raise for good selling products, and the price drop for not selling products to increase the store's traffic.
THE DON'TS OF SMALL BUSINESS CUSTOMER SERVICE {FROM A CUSTOMER'S POV}
 
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I made these mistakes! In this video I discuss the DON'TS of small business customer service. Apologies that it cuts off at the end. These are some things to consider while operating your small business from a customer's point of view Baby Registry: https://www-secure.target.com/gift-registry/registry/IHmukU1kCdgKErgcACYr_w http://www.myregistry.com/public/amor EMAIL ME [email protected] WRITE ME: FLY'S NEST PO BOX 1194 LAWRENCEVILLE, GA 30046 Follow me on Instagram http://www.instagram.com/theflywon BUSINESS EMAIL ONLY [email protected]
Views: 588 Erica Fly
Small Business Tip of the Week: How to Deliver Great Customer Service
 
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For tips on how your business can deliver great customer service, watch our Tip of the Week video below! http://www.visionmarketingaz.com Transcript: Welcome to VISION Marketing & Consulting's Tip of the Week! Today we are going to discuss how to deliver great customer service. Whenever you're delivering great customer service, one statistic comes to mind with most companies and it's the cost of getting a new customer is 5 times greater than just retaining one customer. So when you're looking at getting new customers and providing good customer service, it's going to potentially cost you more money to get that first one. Defining customer service is also very important and it's pretty basic to most people. It is delivering a service with the same expectation that you would have if you were a customer. Keep that definition in mind as well. Also, always remember who your customers are. When dealing with medical practices, your customers could be your patients, the physician office, and physician himself, the staff whether it be the referral coordinators or the MAs. It could also be insurance companies as well. Remember your company's core values when it comes to customer service. If you don't know or if you don't have core values, there are a few that I would like to go over briefly to help you deliver exceptional customer service. The first one being attitude - make you sure always have a positive and helpful attitude when dealing with customers. The second one would be your tone - make sure your tone isn't agitated and make sure you're calm. The third one is be knowledgeable - you want to feel that you are knowledgeable about your company enough to be helpful to the customer. If you are unsure, it is always good to tell them you'll get them answers if you can. and lastly, your commitment to always helping the customer. You want to be there to help them now and if they have issues in the future. Remember, a satisfied customer tells only one to two people, and a dissastifed customer tells at least a dozen. Always keep the best interest of your customer in mind. For more tips and information, please follow us on our blog or connect with us on Facebook. Thank you!
Pricing, Price Objections, and Lying Customers- Grant Cardone
 
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Do you struggle with customers giving you price objections? The key to handling a price objection is to take control of the whole conversation from the beginning. I want to help you handle even professional negotiators on price! For more on this presentation, go to https://grantcardonebootcamp.com/free The 10X Business Boot Camp is an incredible 3-day workshop where Grant Cardone, the #1 Business Consultant in America, works with you to devise a sales and marketing plan to drive 10X more sales to your company. Solopreneurs, small business owners, and large corporations attend this event to get Grant Cardone’s one-on-one guidance to take their revenues to another level. Receive the most current and best sales tactics, and do live sales role-playing in this surprisingly intimate gathering. Meet face-to-face with other business owners, sales managers, marketing directors, and executives to make this your company's premier networking opportunity of the year. If you’re ready to unlock your business earning potential, book your seat at http://www.grantcardonebootcamp.com ---- ►Where to follow and listen to Uncle G: Instagram: https://www.instagram.com/grantcardone Facebook: https://www.facebook.com/grantcardonefan SnapChat: https://www.snapchat.com/add/grantcardone. Twitter: https://twitter.com/GrantCardone Website: http://www.grantcardonetv.com Advertising: http://grantcardonetv.com/brandyourself Products: http://www.grantcardone.com LinkedIn: https://www.linkedin.com/in/grantcardone/ iTunes: https://itunes.apple.com/us/podcast/cardone-zone/id825614458 ---- Thank you for watching this video—Please Share it. I like to read comments so please leave a comment and… ► Subscribe to My Channel: https://www.youtube.com/user/GrantCardone?sub_confirmation=1 -- Grant Cardone is a New York Times bestselling author, the #1 sales trainer in the world, and an internationally renowned speaker on leadership, real estate investing, entrepreneurship, social media, and finance. His 5 privately held companies have annual revenues exceeding $100 million. Forbes named Mr. Cardone #1 of the "25 Marketing Influencers to Watch in 2017". Grant’s straight-shooting viewpoints on the economy, the middle class, and business have made him a valuable resource for media seeking commentary and insights on real topics that matter. He regularly appears on Fox News, Fox Business, CNBC, and MSNBC, and writes for Forbes, Success Magazine, Business Insider, Entrepreneur.com, and the Huffington Post. He urges his followers and clients to make success their duty, responsibility, and obligation. He currently resides in South Florida with his wife and two daughters. #business #realestate #investing #GrantCardone #10XRule #SalesTraining #SalesMotivation Our offerings under Rule 506(c) are for accredited investors only. FOR OUR CURRENT REGULATION A OFFERING, NO SALE MAY BE MADE TO YOU IN THIS OFFERING IF THE AGGREGATE PURCHASE PRICE YOU PAY IS MORE THAN 10% OF THE GREATER OF YOUR ANNUAL INCOME OR NET WORTH. DIFFERENT RULES APPLY TO ACCREDITED INVESTORS AND NON-NATURAL PERSONS. BEFORE MAKING ANY REPRESENTATION THAT YOUR INVESTMENT DOES NOT EXCEED APPLICABLE THRESHOLDS, WE ENCOURAGE YOU TO REVIEW RULE 251(D)(2)(I)(C) OF REGULATION A. FOR GENERAL INFORMATION ON INVESTING, WE ENCOURAGE YOU TO REFER TO WWW.INVESTOR.GOV. For our anticipated Regulation A offering, until such time that the Offering Statement is qualified by the SEC, no money or consideration is being solicited, and if sent in response prior to qualification, such money will not be accepted. No offer to buy the securities can be accepted and no part of the purchase price can be received until the offering statement is qualified. Any offer may be withdrawn or revoked, without obligation or commitment of any kind, at any time before notice of its acceptance given after the qualification date. A person's indication of interest involves no obligation or commitment of any kind. Our Offering Circular, which is part of the Offering Statement, may be found at https://cardonecapital.com/offering-1
Views: 286753 Grant Cardone
AT&T Network on Demand Customer Focus: TWM
 
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AT&T Switched Ethernet Service on Demand helps TWM send graphics-intensive CAD software and large files between offices and work sites quickly and efficiently. Find more information at http://soc.att.com/1SSsyYh. Subscribe: http://soc.att.com/Subscribe About AT&T: All the latest and greatest videos relating to AT&T- products, devices, services, music, sports, contests, announcements, commercials. Connect with AT&T online: Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Twitter: http://soc.att.com/TwitterATT Follow AT&T on Instagram: http://soc.att.com/InstagramATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Follow AT&T on LinkedIn: http://soc.att.com/LinkedInATT Pin with AT&T on Pinterest http://soc.att.com/PinterestATT Follow AT&T on Tumblr: http://soc.att.com/TumblrATT Visit AT&T on our Website: http://bit.ly/WMflzV For Customer Care issues Tweet us: http://soc.att.com/ATTCareTwitter For Business Customer Care issues Tweet us: http://soc.att.com/BusinessCareATT
Views: 1970 AT&T Business
Pure Customer Service - Customer Service Training - Customer Service Skills
 
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More training at: https://www.purecustomerservice.com/p/youtube Train your new hires, current employees and yourself on how to deliver a world-class customer service experience with every customer, every time. Create a never-ending stream of referrals for your business, 5 star online reviews and repeat customers. that way you can grow your business, increase revenues and boost your brand and reputation. Try my $99, 8 module, online training, with a 30 day money back guarantee. Enjoy the training at your own pace from your smart phone, tablet or computer for 12 months. Then renew your subscription each year for the same investment :). I know you'll love the training. Click here to enroll today! https://www.purecustomerservice.com/p/youtube Questions? Call us at (800) 299-3446 or contact support at www.PureCustomerService.com Follow me on Facebook: https://www.facebook.com/coachdavidbrownlee/ Connect with me on LinkedIn: https://www.linkedin.com/in/dbrownlee/ 16 Customer Service Skills that Every Employee Needs. Patience. If you don't see this near the top of a customer service skills list, you should stop reading. Attentiveness. Clear communication skills. Knowledge of the Product. Ability to use positive language. Acting skills. Time management skills. Your List of the Most Important Customer Service Skills (According to Data) Persuasive Speaking Skills. Think of the most persuasive speaker in your company. Empathy. Adaptability. Ability to Use Positive Language. Clear Communication Skills. Self-Control. Taking Responsibility. Patience. Mar 22, 2018 - List of customer service skills to use in resumes, cover letters, job applications and interviews, with tips for how to highlight them and examples. Mar 22, 2018 - Top 10 In-Demand Customer Service Soft Skills. Communication. Clear communication is essential in customer service – you need to know what the customer wants and be able to articulate what you can do for the customer. Listening. Self-Control. Positivity. Assertiveness. Conflict Resolution. Empathy. Depersonalization. The essential skill set for anyone aspiring to succeed in customer service. At the heart of great customer service is the way we interact with our customers. Aug 29, 2017 - These customer service skills will increase customer loyalty and grow your business. How many times have you walked away from a support. Learn the 16 customer service skills that helps agents provide excellent customer service in various support channels including email, phone, and chat. Apr 26, 2017 - Have an opening for a customer service position at your small business? Hire the right candidate by looking out for these top 25 customer Smart companies always ask “What is good customer service?” Good customer service centers around carefully listening and attending to your customers. Apr 8, 2016 - Call center agents need to possess the right set of skills to deliver exceptional customer service. Here are the top ten skills to master.
Views: 48474 CoachDavidBrownlee
Have better conversations using the FORD method
 
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Don't know what to talk about with someone? Do you hate uncomfortable silence? Want to become a better conversationalist? In this video, I will teach you the FORD method of conversation. "FORD" stands for Family, Occupation, Recreation, and Dreams. These are perfect topics for conversing with anyone, including people you don't know very well. I will give you many examples of FORD questions to ask. You can use these questions to keep a conversation going and connect with people. FORD is a great tool for anyone who wants to improve their small talk skills and become more likeable. https://www.engvid.com/ford-method-small-talk/ TRANSCRIPT ello. My name is Emma, and in today's video I am going to teach you how to be better at conversation and speaking. Okay? So, in this video I'm going to teach you about how to become better at conversation with a technique. We call the technique "F-O-R-D" or "FORD". This technique will really help you if you're shy, if when you meet people for the first time you don't know what to say, if you feel very uncomfortable at parties or in meetings or any social events. This is a great technique. Even if you're amazing at socializing, this video can still really help you even improve more than what you already can do. So let's get started. Okay, so the first thing I want to talk about is we use FORD as a way of small talk. So, what is small talk? Okay? Small talk is the type of conversation we have with people we don't know well or strangers. So, you might make small talk with your neighbours, you might make small talk with your boss, with your colleagues, maybe if you're, you know, going to a coffee shop you might make small talk with the store clerk. So, you make small talk with people you don't know well and it's just a way to make people feel comfortable in conversation and to create a connection with people. A lot of conversation is small talk. If anyone has ever talked to you about the weather, sports, you know, all sorts of different topics - these are usually small talk topics. So, again, you might make small talk at parties, in elevators, at meetings, even if you're taking English classes you will probably make small talk there as well. So, how do we get good at small talk? What do we talk about when we don't know what to talk about? Well, that's where FORD comes in. FORD is a technique which will help you know what to talk about when you really have no idea. So maybe this has been you before. Okay? Maybe this is you: "What should I talk about? Ah." Or, you know, maybe it's just a bunch of question marks. "I don't know what to say." It's totally silent. It's awkward. So, how can we fix this situation? Well, FORD stands for four things. "F" stands for "family". You can talk about family, and I'm going to give you some great questions you can use to ask about somebody's family. "O" stands for "occupation" or job. I'm going to give you some great questions about occupation that you can ask somebody you don't know well to keep the conversation going. "R" stands for "recreation", this is like hobbies, sports, movies, Netflix, TV. Okay? So I'm going to give you some great questions for hobbies or recreation. And finally, "D" stands for "dreams". This is when you ask somebody about their future goals or, you know, something they want to do. This does not... Dreams does not mean when you go to sleep, if you have some weird dream and you share it with somebody. I'm not talking about that. I'm talking about your dreams in life. What are your goals? Okay? So using the FORD technique will make you better at small talk. So, now let's look at some specific questions you can ask when you're socializing with somebody who you don't know that well. Okay, so again, the "F" in FORD stands for "family". Family is a great thing to talk about, but remember to keep it light and easy. Okay? You want to talk about things people are comfortable with. So don't ask them any private questions, you know, like: "Oh, is it true so-and-so cheated on so-and-so?" No, no, no. Keep it light, simple, and easy. And also share about your own family, too. Okay? That's also very important. You don't want to sound like the FBI interrogating somebody. You want to have a conversation, so each time they say something, you can say something about yourself. So keep it kind of balanced. Okay, so one easy question you can talk about: "Where are you from originally?" Okay? "Where are you from? Are you from Toronto? Are you from Tokyo? Are you from Istanbul? Where are you from?" This question is great because you can really talk about the difference between your cities and, you know, maybe some of your experiences growing up. Similarly: "Where did you grow up?" A lot of people have moved a lot, so maybe they were born in this city, then they moved to Mexico, and then they moved here. So that's also another interesting question.
कैसे खिंचा चला आता है Customer! | 7 Marketing Strategies | Dr Vivek Bindra
 
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In this video Dr Vivek Bindra Talks about 7 Marketing Strategies through which your customer will come to you. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
Small Business Essentials: Top tips for customer service success
 
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Whether you're a sole trader or an ever-expanding SME, customer service should be at the forefront of everything you do: http://bit.ly/1UQxyMw
Views: 17181 Simply Business
Customer loyalty programmes... why bother! : Lance Walker at TEDxTeAro
 
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Lance Walker is the CEO of Loyalty NZ, the company that runs New Zealand's largest and most successful coalition loyalty programme, Fly Buys. Lance will be exploring how loyalty programmes have become a very common marketing strategy, with most businesses offering them in one form or another, and most NZ consumers being involved in several. But do they really work, and do they still have a place in the marketing In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 70778 TEDx Talks
Outlook Customer Manager - featured in Office Small Business Academy
 
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​​​​​Outlook Customer Manager provides small businesses the tools they need to track & grow customer relationships. Now included at no extra cost with Office 365 Business Premium, Outlook Customer Manager is a cloud-powered solution designed for small businesses. Learn more at - https://products.office.com/business/outlook-customer-relationship-manager Watch the full episode of Office Small Business Academy at https://products.office.com/business/outlook-customer-relationship-manager
Views: 14816 Microsoft Office 365
The top 7 things NOT to do when starting a business
 
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* Join my BELIEVE newsletter: http://www.evancarmichael.com/newsletter/ Emil: "Hey Evan! I have been watching your videos for a while now. Hope you enjoyed your trip to Asia! I am enthusiastic about entrepreneur videos. I have searched on Youtube and Google and I always get videos/articles about what to do. I believe knowing what NOT to do is equally important. Usually, all I get is generic tips such as "dont grow too fast" but there are no concrete case studies. But when it comes to successful stories, there are specific examples we can learn from. I was thinking if maybe you can have videos/articles analysing and explaining how some real businesses failed, especially start ups. It would be great if you can use your influence to encourage entrepreneurs who have failed to share their stories with you. That way, the mistake will only be made by once because we all will have learnt from it Hopefully you'll consider my suggestion" ENGAGE * Subscribe to my channel: http://www.youtube.com/subscription_center?add_user=Modelingthemasters * Leave a comment, thumbs up the video (please!) * Suppport me: http://www.evancarmichael.com/support/ CONNECT * Twitter: https://twitter.com/evancarmichael * Facebook: https://www.facebook.com/EvanCarmichaelcom * Google+: https://plus.google.com/108469771690394737405/posts * Website: http://www.evancarmichael.com EVAN * About: http://www.evancarmichael.com/about/ * Products: http://www.evancarmichael.com/zhuge/ * Coaching: http://www.evancarmichael.com/movement/ * Speaking: http://www.evancarmichael.com/speaking/ SCHEDULE * Mon - 1 Minute Mondays: https://www.youtube.com/playlist?list=PLiZj-Ik9MmM2HwduoMCpvZRhd2qE22Fg- * Tues - Tech Tuesdays: https://www.youtube.com/playlist?list=PLiZj-Ik9MmM3NGvdl33mEwdUdr19zti9s * Thurs - Thankful Thursdays: https://www.youtube.com/playlist?list=PLiZj-Ik9MmM2Scsq-0Er3mA8U3Kqz9fiV * Fri - Famous Fridays: https://www.youtube.com/playlist?list=PLiZj-Ik9MmM30QoA2ygo5RWzfQm8y7ScL * Sun - Famous Failures: https://www.youtube.com/playlist?list=PLiZj-Ik9MmM2aeaKPqI5ILrNcLjbQZDob * Your Questions - Every day! Help us caption & translate this video! http://amara.org/v/FyN4/
Views: 1331710 Evan Carmichael
7 Tips To Increase Your Sales | Customer Loyalty | Dr Vivek Bindra
 
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In this Video, Dr Vivek Bindra talks about 7 steps through which you can make your customers loyal and increase your sales without spending any additional money. He also talks about easy steps through which your customer will come back to you. To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership Funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation.
TEDxBROADWAY - Frank Eliason - Customer Service
 
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Frank Eliason, Citibank's Senior Vice President of Social Media, has been described as the "most famous customer service manager in the U.S., possibly the world." By expanding the reach of customer service via social media, and taking the simple approach of asking "Can we help?" he repositioned the relationship between Comcast and its customers. His efforts at Comcast inspired a global wave of innovation in the way businesses communicate and engage with their customers -- using new communication channels to improve customer experience. Prior to joining Citibank, Frank was best known to many as the voice behind @ComcastCares, one of the earliest examples of how a business can use social networks to proactively listen and respond to customer concerns in real time. His work with Comcast's customers is one of the top case studies proving that social media can play a positive role for corporations. This work has been recognized by many news organizations such as ABC News, CNN, The New York Times, Business Week, and many others. He is also one of the most sought-after thought leaders on social media and customer experience, and regularly participates in panels and speaking engagements. At Citibank, Frank and his team are helping to change the way a global financial institution manages its relationships with a diverse community of consumer, small business and corporate customers -- to serve and exceed their expectations and help build a lifetime of trust between Citibank and its customers. Prior to joining Comcast in 2007, Frank worked in customer Service management for Advanta Bank and Vanguard Investments. Frank is a board member for both the Council of Better Business Bureaus and SOCAP (Society of Consumer Affairs Professionals). He also serves on the advisory board for Drexel University's Center for Corporate Reputation Management. You may connect with Frank on Twitter at @FrankEliason or via his blog.
Views: 6572 TEDx Talks
Small Business Tip of the Week: Online and Offline Customer Service
 
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http://www.visionmarketingaz.com Transcript: Hi I'm Veronica Shaw with VISION Marketing & Consulting and welcome to the Tip of the Week. Today we are going to talk about customer service and how it should parallel on both the online and offline efforts. There are three things we want to touch on that will work for both online and offline efforts: 1. Quick Response Time. If you look at the offline world with face-to-face interactions, and you have an unhappy customer or patient, you want to make sure that you take care of that right away, whether you make that decision or whether you need to turn to a supervisor, and resolve that situation. If you're online, you also want to have a policy where you have a quick response and interaction with the person who might an issue 2. Relationships. Offline and face-to-face, people can look at your body language, hear your tone and they can see how you are interacting with them. Make sure you're always being thoughtful, friendly and very polite when you're interacting with people face-to-face. Online it's a little bit harder, so you don't want to have sterile and short responses to people. You want to interact with them in a friendly, positive manner and make sure you portray the character of your business. 3. Rewards. If you're customers or patients like you, they are going to tell a lot of people about you. If they are telling people about you, make sure you reward them for that like a handwritten thank you note, or a small reward. Online, you want to do the same thing. If loyal brand advocates are continuing to talk about your business make sure you thank them whether it be with a discount, coupon or special promotion for them.
Do Loyalty Programs Really Create Loyalty? - Customer Service Lesson
 
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Go to https://www.TheCustomerFocus.com or call 314-692-2200 to learn more about Shep Hyken or to learn about customer service training. Lately, I’ve been asked about loyalty programs. Any company can create a loyalty program. But, there is some confusion around what exactly a loyalty program is. A Wikipedia definition of a loyalty program summed it up well: Loyalty programs are structured marketing strategies designed by merchants to encourage customers to continue to shop at or use the services of businesses associated with each program. “Structured marketing strategies.” Now, that’s an interesting way of putting it. Anything you do to get a customer to start to do business with you – and gets them to return – could fall under the concept of a marketing strategy. I’m good with that. But, when it comes to a loyalty program, that is going to drive repeat business, there are three types. One is a discount or perks program. Another is a relationship program. The third is a membership program. A discount or perks program is exactly what it sounds like. When you buy five sandwiches at a restaurant and you get the sixth one free. Or when the airlines give you a free trip or upgrade to first class based on how many miles you’ve accumulated. These programs may drive repeat business, but don’t always create loyalty. If you took the benefits away, would the customer continue to do business with you? The danger here is… Sometimes customers are loyal to your loyalty program and not your business. But, then there are other loyalty programs that offer you something quite different than what can be deemed a financial incentive to do business with them. Nike is a great example of a relationship program. When you sign up for Nike’s program, it’s about content and connection, not discounts. If you are buying running shoes and have identified yourself as a marathon runner, Nike may send you news and videos related to exactly that. You won’t receive content related to basketball. They personalize your Nike experience. Their content educates you, lets you know what new products are coming out and more. They know you, they know what you like, and they make you feel connected. Currently, Nike has over 100 million members in their “loyalty program.” The third type of program is a membership program, which can also drive repeat business and loyalty. Amazon’s Prime program is the perfect example. I love this program, and I’ve written about it before. You pay for being a member, and once you do, you get access to perks and amenities, such as Prime video content and more. However, your perks don’t get better based on how much you buy. Everyone is treated the same. You are simply part of a membership program that doubles as a loyalty program. After all, if you paid good money to be part of the program you’ll probably want to take advantage of all it has to offer. Is one type of loyalty program better than the other? I like any loyalty program as long as you recognize what you’re trying to achieve. To me, one of the best perks you can offer any customer is an amazing customer experience that makes them want to come back. Combine that with your “official” loyalty program and the discount and perks are “the icing on the cake.” This video will answer the following and much more: Is my loyalty program creating loyalty? How do I create customer loyalty? What types of loyalty programs are there? What marketing strategy creates loyalty? Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to https://www.hyken.com. For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (http://www.ShepTV.com) (Copyright © MMXVIII, Shep Hyken)
Views: 1202 Shep Hyken
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
 
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Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 124457 TEDx Talks
Google Duplex: A.I. Assistant Calls Local Businesses To Make Appointments
 
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In an amazing demo at Google I/0, Google's Assistant can actually ring up a salon or a restaurant to make an appointment for you. You don't have to call yourself even if the pizzeria doesn't have an online reservation system.
Views: 3089426 Jeffrey Grubb
6 Small Business Tips for Improving Customer Satisfaction with Wayne Burgan from Cashflow Manager
 
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http://www.cashflow-manager.com.au/ Download a free trial at http://www.cashflow-manager.com.au/Support/CMDemo.aspx As a small business, customers are your livelihood. Customer satisfaction is what keeps them coming back and, at the end of the day, what keeps your business afloat. It often takes a large amount of effort to gain a customer, but you can lose them in a second and sometimes without you even noticing. With Valentines Day coming up this week, let's take a look at how you can show love to your existing customers and keep them coming back for more. In any relationship, people want to feel like they are important. This is the same for customers, who want to feel special and not like just another number. You can do this in little ways such as remembering their name and their likes or dislikes. You could also send them an email on their birthday or a discount on Mother's Day if they're a mother. These little things add up to make a big impression on a customer. Chances are even your best or most regular customers won't know everything you can do. They might record their money in and money out or employee wages in your small business accounting software, but not realise that you also provide rental property management software. If they don't know what you offer they might look elsewhere for a product that you already provide. http://www.youtube.com/user/CashflowManager
Views: 318 CashflowManager
The single biggest reason why start-ups succeed | Bill Gross
 
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Bill Gross has founded a lot of start-ups, and incubated many others — and he got curious about why some succeeded and others failed. So he gathered data from hundreds of companies, his own and other people's, and ranked each company on five key factors. He found one factor that stands out from the others — and surprised even him. TEDTalks is a daily video podcast of the best talks and performances from the TED Conference, where the world's leading thinkers and doers give the talk of their lives in 18 minutes (or less). Look for talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more. Find closed captions and translated subtitles in many languages at http://www.ted.com/talks/bill_gross_the_single_biggest_reason_why_startups_succeed Follow TED news on Twitter: http://www.twitter.com/tednews Like TED on Facebook: https://www.facebook.com/TED Subscribe to our channel: http://www.youtube.com/user/TEDtalksDirector
Views: 2534284 TED
Cultural difference in business | Valerie Hoeks | TEDxHaarlem
 
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This talk was given at a local TEDx event, produced independently of the TED Conferences. One of the elements of the cultural difference between Europe and China is the importance that is given to relationships. In the West you would assume the importance to be the same, but there is a significant distinction. In China connections with the right people help you to get things done, to survive and to succeed. Whereas in the West content is predominant, in China the way people interact with each other strongly influences the working environment. 'Face' and long-term effects are taken into consideration. Valérie Hoeks (1982) studied Sinology at the Leiden University and has been active in China for over a decade as a traveller, a student and later as an entrepreneur. As soon as she set foot on Chinese soil she knew she would come back many times. In 2010 Valérie co-founded China Inroads in collaboration with with her Dutch and Chinese business partner. China Inroads provides a strong foothold for innovative companies that want to expand their business to the Chinese market. About TEDx, x = independently organized event In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 378812 TEDx Talks
Customer Call & Contact Center, ENDICOTT Live Online Support,  Live Small Business Call Centers
 
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Customer Call & Contact Center, ENDICOTT Live Online Support, Live Small Business Call Centers , live answering service https://www.endicottcomm.com Call our award-winning support team 24/7 at (800) 947-3227. Endicott Communication is a US based 24/7 live answering service with five locations across the US. We are equipped with highly-trained and friendly live operators and state-of-the-art technology which results in an excellent experience for your customers. 24/7 Live Answering Services: Highly-trained Operators Customized scripts Live agents 24 hour a day 100% US-based locations English & Spanish Speaking Agents HIPAA-Compliant For Medical Support 24/7 Solutions for Dentists, Legal offices, eCommerce We provide several types of answering services that can be combined with other call center services or used alone. 24/7 Live Answering Get an industry specific solution to your customer service needs with our 24/7 live answering services. Our professional phone operators are always available to answer calls, and they offer top-quality customer care that is tailored to your business’s needs. We can answer your phones around the clock, or we can simply fill in any time outside of regular business hours. (Learn More) After Hours Answering Not everyone runs on the same schedule. Some customers simply can’t make a call during regular business hours, but you can’t wait by the phone day and night. There’s an easy solution: outsource your after hours answering to Endicott Communications. Your customers will be happy and you won’t lose business due to a missed after-hours call. (Learn More) Overflow When you have a high call volume, it’s tough for your employees to keep up. Customers won’t appreciate it if you fail to answer quickly or if you have to put them on hold or call them back at a later time. We understand that business fluctuates and you can’t always predict how many people will call on any given day. Outsource your overflow to us, and we’ll make your busy days easier! (Learn More) Bilingual With nearly 50 million Spanish speakers in the US alone, it’s important to have bilingual phone operators. Whether you serve a large volume of Spanish speakers or you only have a few Spanish-speaking customers, it’s important to show everyone the same level of customer care. Endicott’s bilingual agents will help you reach people that you were unable to reach before. (Learn More) Medical Answering Make your patients a priority with reliable, discreet, HIPAA-compliant answering services for the healthcare fields. Our prompt, caring phone operators will help you by scheduling appointments, directing calls to the appropriate department, taking messages, and more. Each of our highly-trained medical answering operators is knowledgeable and attentive to your patients. (Learn More) Virtual Receptionist If you’re short on time, outsourcing your phone answering to a virtual receptionist is a great idea. Endicott Call Center’s virtual receptionists are here to answer calls, take messages, provide information to callers, set appointments, and transfer calls to the right department. And, they can do it 24/7! Your callers will be happy to hear a helpful, friendly live voice on the other end of the line. (Learn More) Appointment Setting Scheduling appointments is a time-intensive task. You have to answer the phone promptly when a customer or patient calls. Then, you have to book appointments, reschedule or cancel when needed, and make sure that everyone knows exactly when their appointments are. When you outsource appointment setting to Endicott Communications, we’ll make it seamless and simple! (Learn More) Your new, improved business begins as a conversation with one of our friendly account specialists. Call us today at (800) 947-3227 to discover how easy it is to outsource customer service. 24/7 live answering service After hours answering Overflow Bilingual Medical answering Services Virtual receptionist https://www.youtube.com/watch?v=705SP4QS7-8 https://www.youtube.com/watch?v=1lwWlqHw6-4 https://www.youtube.com/watch?v=Fu_P43b1vnI https://www.youtube.com/watch?v=1fAzm00xHzo https://www.youtube.com/watch?v=KK4g0QK8w28 https://www.youtube.com/watch?v=zJTBzqJdYNE https://www.youtube.com/watch?v=BtHQxUu4lEw https://www.youtube.com/watch?v=vRPNAmweaCg
HUGE $15,000+ Pallet Liquidation Unboxing! HBA Customer Returns | Part 1
 
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HUGE $15,000+ Pallet Liquidation Unboxing! HBA Customer Returns. I Paid $525 per pallet plus shipping to make my average cost per pallet $640 Shipped to my garage! These are unmanifested HBA Pallets so I have NO IDEA what is in them or how many items are in each pallet! Let's dig in and find out my average cost per item for Pallet number 1! Wanna shop with Via Trading? Use coupon code “LINDEY” and get $50 off $250 or more!! Applicable to first time orders only. Link below! https://www.viatrading.com/?tc=LINDEY See other liquidation videos here! http://bit.ly/2UY7xki Wanna check out my listings? My eBay store can be found here! https://rover.ebay.com/rover/1/711-53200-19255-0/1?icep_id=114&ipn=icep&toolid=20004&campid=5338071427&mpre=https%3A%2F%2Fwww.ebay.com%2Fstr%2Fbootcutsandboyfriends On Mercari just search #lindeyglenn And you’ll find my items and can follow me from there! ***Get $10 credit on Mercari when you sign up at https://merc.li/5fYrbub To buy from me directly at a discount you can email me at [email protected] See other liquidation videos here! http://bit.ly/2UY7xki The Blue Shield Glasses that SAVED MY EYEBALLS! https://amzn.to/2QaObtF My Hustle Like a Mother T-Shirt https://amzn.to/2ObGQbN Check out my FAVORITE retail site for killer deals starting at $1.00!! (affiliate) http://shrsl.com/187i5 $5 off $35+ Use Code: LINDEY5 TWO FREE Audiobooks when you use my link: https://amzn.to/2AA9Hi6 Book I'm Currently Reading: Take Control of Your Life by Mel Robbins Earn Cash Back with the iBotta App and get a $10 BONUS with my Referral Code: oluemq https://ibotta.com/register Find me! My eBay store link (affiliate): https://rover.ebay.com/rover/1/711-53200-19255-0/1?icep_id=114&ipn=icep&toolid=20004&campid=5338071427&mpre=http%3A%2F%2Fstores.ebay.com%2Fbootcutsandboyfriends Instagram: @lindeyglenn Mercari: @lindeyglenn or search #lindeyglenn ***Get $10 credit on Mercari when you sign up at https://merc.li/5fYrbub Poshmark: @lindeyglenn Poshmark $5.00 Referal Code: LINDEYGLENN Business Inquiries Only: [email protected] Want to help support the Lindey Glenn Channel? https://www.paypal.com/donate/?token=gjrg203KQHOhfqlfxkU-CQMYnj6u8hXQDF9jeSXKAhari2Rcbsx2Y0MIfZVstKli2VHVc0 ***Affiliate Links*** www.amazon.com/shop/lindeyglenn Diggin' the "Girl Boss" & "Mother Hustler" Shirts? Find them here: http://www.jdoqocy.com/click-8330663-12894292 My Favorite Seller for Poly Mailers: https://rover.ebay.com/rover/1/711-53200-19255-0/1?icep_id=114&ipn=icep&toolid=20004&campid=5338071427&mpre=http%3A%2F%2Fstores.ebay.com%2Fthreerb%2F My Favorite Seller for Shipping Labels: https://rover.ebay.com/rover/1/711-53200-19255-0/1?icep_id=114&ipn=icep&toolid=20004&campid=5338071427&mpre=http%3A%2F%2Fstores.ebay.com%2Fsupplyhut%2F My Favorite Bubble Wrap: http://amzn.to/2qfdsSd My Laser Printer: http://amzn.to/2HYTWlL My Camera: http://amzn.to/2oJzfAm My Favorite Camera Tripod: http://amzn.to/2oJIJeP My Webcam: http://amzn.to/2oMx2oy My Microphone: http://amzn.to/2pm5OrP Best Lighting Kit: http://amzn.to/2qeSvXt Best Bright Bulbs: http://amzn.to/2naSMuw My Backdrops: http://amzn.to/2q6jzJ5 My Backdrops: http://amzn.to/2pzUucM My Backdrops: http://amzn.to/2plYHjh My Backdrops: http://amzn.to/2oJEQXq ebay seller, mom, mother hustler... #lindeyglenn #ebayseller #liquidationunboxing Links you find here are affiliate and I receive a small commission off of each sale. I appreciate your support!
Views: 2895 Lindey Glenn
Small Business & Customer Experience: Care-a-lot Child Care
 
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Great customer service is at the heart of any successful small business. To learn more, we asked a few local small businesses, "How do you deliver a great customer experience?" First up, we have David Kolczynski, owner, Care-a-lot Child Care​.
4 Easy Ways To Make Small Talk With Anyone
 
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Click here to enter your name for free coaching here: https://gleam.io/competitions/5tsJp-charisma-on-command-1-hour-coaching-session-giveaway This video will give you 4 go-to techniques for making small talk with anyone :-) https://goo.gl/KEbUrj Subscribe to Charisma On Command’s YouTube Account: http://bit.ly/COC-Subscribe Discover The 4 Emotions You Need To Make a Killer First Impression: http://bit.ly/2Dj4QSe What’s the goal of small talk? Think of small talk as a way to A.) learn about each other or learn what’s new with each other, B.) see if you connect on anything and want to form or strengthen a relationship, and C.) enjoy yourself. This video will show you how to do that without asking a bunch of questions and making it feel like an interview, and avoid forced conversation or awkward silences. 0:56 What's the point of small talk? 1:37 How to combine a compliment & a cold read to replace a boring question with interesting, fun conversation 2:59 The kinds of questions that lead to excited conversation that flows naturally vs. the questions that lead to awkward silences 4:36 My favorite conversation game that is easy to work into conversation without it seeing weird, and makes small talk enjoyable for both people 5:44 How to guide the conversation towards things you're interested in, by eliciting their advice/opinion Connect With Us Further: Website: http://www.charismaoncommand.com Facebook: http://facebook.com/charismaoncommand Instagram: @CharismaOnCommand Or if you want to see our personal stuff (regular life + playing music): Instagram: @CharlieHoupert Instagram: @IamBenAltman
Views: 1181431 Charisma on Command
Retail Sales Techniques - How to convince people to buy in retail
 
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http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! Help me caption & translate this video! http://www.amara.org/en/profiles/videos/Evan%20Carmichael/ Mayra: "What if you work in retail? How to convince people they need an item. I work at Armani and I need to sell 2 to 3 items per transaction." Help us caption & translate this video! http://amara.org/v/FN82/
Views: 392811 Evan Carmichael
Digital Experience and White Glove Customer Service at Brooks Brothers
 
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The Brooks Brothers clothing brand is an iconic name in American business. How does a 200-year old brand translate and deliver high-end service in the digital age, especially when in a price-sensitive consumer environment? Watch the video and find out. For more information, see https://www.cxotalk.com/episode/digital-transformation-brooks-brothers ------------------ Check out all the CXOTALK episodes: https://cxotalk.com/episodes ------------------ Follow us on Twitter: https://twitter.com/cxotalk ------------------
Views: 3836 CXOTALK
Realizing Ambitions: Work at Home Customer Service
 
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As a Work at Home Customer Service Representative with Synchrony, Wendell finds the work/life balance he needs to lead a fulfilling life. He has the flexibility he needs to be at home with his family while also being part of ours, making a difference in our customers’ lives every day. Find out more about our Customer Care teams and view open roles here: https://synchronycareers.com/teams/customer-care/ About Synchrony: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. With more than $130 billion in sales financed and 74.5 million active accounts, Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch Connect with Synchrony: Visit Synchrony WEBSITE: www.synchronycareers.com Like Synchrony on FACEBOOK: https://www.facebook.com/SynchronyFinancial/ Follow Synchrony on TWITTER: https://twitter.com/syfcareers Follow Synchrony on INSTAGRAM: https://www.instagram.com/synchrony/ Follow Synchrony on LINKEDIN: https://www.linkedin.com/company/synchrony-financial
Views: 2446 Synchrony
Your Digital Grandfather - Scaling Timeless Customer Service | Brian Rashid | TEDxNYIT
 
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Brian's talk explores intersection of old school customer service and rapid technological advancement. Generation after generation, a genuine desire to connect with your client and community has long been the foundation of successful business. Thanks to today's digital toolkit, caring is scalable for the first time in history. Never before have we been able to execute on the lessons we learned from our ancestors' dedication to knowing, surprising, and delighting their customers. The combination of these generational gems with the modern day speed and ease of implementation leads to pure magic. One of the world’s top messaging experts, Brian Rashid has built his career by storytelling and communication. After graduating from law school at the City University of New York, Brian was a speechwriter in Mayor Mike Bloomberg’s Administration. Now, Brian runs A Life in Shorts, a digital media and communications company that creates compelling offline and social media content to express the vision of products, services, and value in the most exciting and effective way possible. He works with big brands like Linkedin, Twitter, Credit Karma, KPMG, as well as small businesses and entrepreneurs to help them create personal and professional brands that sell more and impact in bigger ways utilizing digital marketing. Brian is an international speaker and weekly contributor at Forbes Magazine. Fluent in Spanish, Brian lives between San Francisco, New York City, and Colombia. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx
Views: 615 TEDx Talks
The Customer Revolution in Customer Service: David Bequette at TEDxYerevan
 
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David Bequette is the Chief Financial Officer of FruitsMax, a dietary supplement company based in California with exports from Armenia. Bequette is also the co-founder and managing partner of DAVAN Group, an eco-friendly café and industries firm. Up until taking over the hands-on management of his ventures, he served as the Chief Executive Officer of Figaro Management Group in Yerevan, Armenia. Originally from Columbia, Illinois, Bequette spent five years in the United States Marine Corps eventually moving on to the private sector where he worked for several years in the financial services industry. In August 2011, David, his wife Irina, and their son David Areg moved permanently to Yerevan, Armenia. Bequette completed his Bachelor's degree and obtained an MBA. In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
Views: 72845 TEDx Talks
Customer Service Training Tip - Don't Ignore Mistakes
 
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Customer Service Training Tip - Don’t Ignore Mistakes: It’s easy to ignore small mistakes, especially when you don’t feel the blow-back will come back on you. But to offer great customer service, we can’t accept mistakes, even if nobody would have noticed. It’s essential to have a standard of excellence. Watch this video for more on this topic and an inspiring story about a Taco John’s worker to go along with it! Conclusion - Thanks for watching. If you found this content helpful please take a second and like, share and comment. Also make sure to follow us for more great content just like this down the road or text “marketing” to 39970 to opt into our weekly marketing tip text messages. Happy marketing! --- Presented by: JB Kellogg JB Kellogg is the Co-Founder & Co-CEO of Madwire®. Madwire's brands Marketing 360® and Top Rated Local® are popular platforms used to help small businesses grow. Madwire was founded in 2009 and has since grown to nearly 1,000 people and over 100MM in annual revenue. JB & Co-CEO Joe Kellogg were recognized as Glassdoor's Highest Rated CEOs for 3 consecutive years (#1 overall in 2016). JB is passionate about small business marketing, leadership, sales, team culture and more and often shares the tips, tricks and strategies he's learned in life and while growing Madwire. JB Kellogg on LinkedIn: https://www.linkedin.com/in/jb-kellogg-8567a029/ --- Marketing 360® is the #1 Marketing Platform® for Small Business. It has everything you need from design, to marketing, to CRM. Powered by Madwire® - voted one of the Nation's Best Places to Work by Glassdoor in 2016 & 2017! Follow Us: Marketing 360® Website: https://www.marketing360.com/ Madwire® Website: https://www.madwire.com/ Facebook: https://www.facebook.com/marketing360/ Instagram: https://www.instagram.com/marketing360 Twitter: https://twitter.com/marketing360 Pinterest: https://www.pinterest.com/marketing360/ Snapchat: https://www.snapchat.com/add/fuelyourbrand Youtube: https://www.youtube.com/marketing360
Views: 659 Marketing 360
When is it time to reinvest in your lawn care business?!
 
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Today I discuss my thought process on when to ride a piece of equipment out or buy new. Want 50% off your 2019 GIE Registration: https://www.compusystems.com/servlet/ar?evt_uid=275&DiscCode=BB ►Products I Use For My Business: https://www.amazon.com/shop/influencer-002cc131 ►B&B Merch: https://teespring.com/stores/bblawncarestore ►Want to support my channel? Like and Subscribe #stripenation #bblawncarekc #lawncare
Views: 11435 B&B Lawn Care
Customer AT&T OLTPD Intro
 
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SIM introduction and starter video for the AT&T Online Technical Provisioning Document (OLTPD) application About AT&T Business: AT&T brings companies solutions that address current challenges and anticipate those in the future. We offer wireless, wireline and Wi-Fi solutions, highly-secure platforms without network as a foundation and end-to-end management that uniquely position us to address those challenges and mobilize businesses – large and small Learn more: https://www.business.att.com/solutions/Portfolio/cybersecurity/?source=yt&vid=W0TOOKa2jE8&vid_ns_ssg_oltpd_0111 For more news from AT&T, visit: http://about.att.com Subscribe: http://soc.att.com/Subscribe Don’t forget to like and share the video! Channel: https://www.youtube.com/user/ATTEnterprise Connect with AT&T: Like AT&T on Facebook: http://soc.att.com/FacebookATT Follow AT&T on Twitter: http://soc.att.com/TwitterATT Follow AT&T Business on Twitter: http://soc.att.com/TwitterATTBusiness Follow AT&T Security on Twitter: http://soc.att.com/TwitterATTSecurity Follow AT&T Small Business on Twitter: http://soc.att.com/TwitterATTSmallBiz Follow AT&T on Instagram: http://soc.att.com/InstagramATT Follow AT&T on Google+: http://soc.att.com/Google_ATT Follow AT&T on LinkedIn: http://soc.att.com/LinkedInATT Follow AT&T Business on LinkedIn: http://soc.att.com/LinkedInATTBusiness Pin with AT&T on Pinterest: http://soc.att.com/PinterestATT Follow AT&T on Tumblr: http://soc.att.com/TumblrATT Visit AT&T on our Website: http://www.att.com For Customer Care issues Tweet us: http://soc.att.com/ATTCareTwitter For Business Customer Care issues Tweet us: http://soc.att.com/BusinessCareATT
Views: 1095 AT&T Business
Customer Support at Suburban Wholesale and Supply - Rock Island IL
 
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Customer service has changed through the years with companies, aside from wholesale companies that is. As a contractor dealing with a lumber yard, big box store, or even a direct wholesale company can be challenging. Just stopping in for something as small as a window or siding sample can be a challenge these days. “Sorry, it’s a little dirty” or “Yeah we don’t have a sample for that anymore, want me to order one for you?” Suburban Wholesale and Supply is not like the other guys. We want to build a personal relationship with you. We want to see you succeed and be as profitable as you can be. Throughout the year we pick up the phone and give our customer a call just to check in with them. If there is an issue we will be there for them and for you. It is important to Suburban Wholesale and Supply that we impact your business in the biggest positive way we can. So if you are frustrated or even just a little curious, call us, stop by, let us show you home our customer service can work for you. What will it hurt? You will probably make more money and have happier customers. Suburban Wholesale and Supply is here for you, come on by and see what you have been missing. Contact us today for your building material needs. 563-391-4000 Suburban Wholesale and Supply 616 West 35th Street Davenport, IA 52806 www.suburban-wholesale.com
Customer Service key at Amway World Headquarters | WHQ News
 
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The heart of Amway is the millions of entrepreneurs who work tirelessly, day in and day out, building their business. But they’re never alone. Supporting their hard work is a special group of people working behind the scenes, trained to solve problems no matter how big or how small. Amway WHQNews has an inside look at our customer service department in Ada.
Views: 4039 Amway Global
Richard Branson: Advice for Entrepreneurs
 
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If you're interested in licensing this or any other Big Think clip for commercial or private use, contact our licensing partner Executive Interviews: https://www.executiveinterviews.biz/rightsholders/bigthink/ Don't miss new Big Think videos! Subscribe by clicking here: http://goo.gl/CPTsV5 Since Branson founded Virgin in 1970, the company has grown from a small record outlet to a global powerhouse. Can the brand continue its success without him? Question: What is your advice for entrepreneurs? Richard Branson:  I think the most important thing about running a company is to remember all the time what a company is.  A company is simply a group of people. And as a leader of people you have to be a great listener and you have to be a great motivator.  You have to be very good at praising and looking for the best in people.  People are no different from flowers.  If you water flowers they flourish, if you praise people they flourish. And that is a critical attribute of a leader. Question: What has been the most difficult part about running Virgin?Richard Branson:  There is a very thin dividing line between success and failure.  Most people who set off in business without financial backing they fail at some times in their lives. I've only just stayed at the right side of that dividing line.  For instance, just after...  You know we had a record company.  I was fed up flying on other people's airlines.  I felt that the experience of flying on other people's airlines was an unpleasant one and I decided to set up an airline.  Well our bank went into a complete panic attack and when I came back from doing the inaugural flight of Virgin Atlantic's very, very first flight from London to New York I came back to find the bank manager sitting on my doorstep and informing me that they were going to close Virgin down on the Monday and this was the Friday and that I had two days to effectively pay them off the monies that they'd loaned us and I remember pushing the bank manager out of my house, telling him he wasn't welcome, which is a dangerous thing to do to your bank manager and then spending the weekend ringing around the world to all of the distributors of our music asking if they could give us a temporary loan to get us through the following week, which they were good enough to do and by the end of the week we had changed banks and we actually managed to find a bank that was willing to lend us 30 times the overdraft facility that our bank had lent us and we managed to survive. And I think the moral of that story is actually don't think of your bank as somebody that you're beholden to.  I mean don't...  You know people just don't move from one bank to another.  Sometimes you need to be willing to step up and move your banks in the same way that you should step up and move your doctor on occasions and anyway, I learned from that lesson. Question: Can Virgin continue to be successful without you?Richard Branson: Virgin does work very well without me.  I mean I use myself to build the brand, to build the sort of three or four hundred companies around the world, but I also learned the art of delegation.  I have a fantastic team of people who run the Virgin companies, give them a lot of freedom to run the companies as if they were their own companies.  I give them the freedom to make mistakes and the Virgin brand is now maybe one of the top 20 brands in the world, well respected. And when my balloon bursts Virgin will continue to flourish. And maybe I add the icing on the cake on occasions, maybe they'll have to spend a bit more money on marketing, but fortunately Virgin is in a state where it can live on healthily without me. Recorded September 22, 2010 Interviewed by Victoria Brown
Views: 1927248 Big Think
Bill Ready Paypal COO Interview, Funds Now and Customer Experience – Small Business Show 189
 
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Getting paid might be the most important task for your Small Business. Processing payments quickly for your customers, avoiding fraud and managing your cash are all critical and daily tasks. Today's guest on the Small Business Show has a wealth of experience in the payments processing business and is currently the COO of PayPal. Bill Ready joins your hosts Shannon Jean and Dave Hamilton to talk about PayPal's new Funds Now service and much more. https://businessshow.co/bill-ready-paypal-coo-interview-small-business-show-189 Listen in to hear how Small Business is part of Bill's DNA, starting out by working for his parents auto repair business and taking those lessons to become an "accidental entrepreneur" that eventually led him to be involved with five startups, including Braintree and Venmo, eventually landing at Paypal and to the Chief Operating Officer role that he fills today. We all know that getting access to your cash is paramount for Small Business Owners. Bill discusses PayPal's new Funds Now product that allows for instant access to funds for Small Businesses using Paypal. We discuss PayPal's goal of "democratizing access to the digital economy" for Small Businesses of all sizes and why this is so important for Bill and Paypal. You'll hear some great tips on the customer experience and some unique advice about scaling your business that you might not have considered. Join us today for this very special episode of the Small Business Show and then visit the Small Business Support Group to ask more questions and to share your comments! Chapters: 00:00:00 Small Business Show #189 for Wednesday, September 19, 2018 00:00:39 Bill Ready from PayPal, Braintree, Venmo 00:01:41 Small business in the blood 00:03:05 The accidental entrepreneur 00:05:07 The joy and the burdens of small business are tremendous 00:06:52 PayPal’s new Funds Now 00:11:30 Going international... with immediate funds. 00:14:16 PayPal extends trust 00:16:20 SPONSOR: Gusto is refreshingly easy payroll, benefits, and HR for the modern small business. Visit Gusto.com/SBS for a free, 3-month trial. https://gusto.com/sbs 00:18:00 SPONSOR: Visit TextExpander.com/podcast for 20% off your first year. https://textexpander.com/podcast 00:20:30 Don’t Truck the Farmer’s Livelihood 00:22:47 Always remain customer-focused 00:24:27 Democratizing access to the digital economy 00:27:50 It’s all about the customer 00:29:23 Paypal’s customers are buyers and sellers 00:31:56 To scale, you need repeatable process 00:33:08 ....and you need to hire passionate people 00:34:55 Visit the Business section at PayPal.com 00:35:55 SBS 189 Outtro