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The Secrets of Becoming the Best Front Office Manager | Ep. #055
 
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Log In To Your Free "Hospitality Property Strategy Video Series" http://keystonehospitalitydevelopment.com/youtube-5-part-video-series/ Success as a front office manager requires is a perfect mixture of skilful hospitality & tight organizational skills never settling for less than A +. Welcome to another edition of hospitality property school. Today, I’m going to take a look at how to be an incredible front office manager. Here are 15 steps the can help make a successful front desk manager? 1. Improve listening skills and then coach others to do the same We all need to not only hear but listen with better intensity. The front desk is the communication centre of every hospitality property. 2. Work towards customer delight In any hospitality property, customer service is supreme. The only method that will ensure your guests are satisfied with the service provided by the front desk is if you value your guests. 3. Make sure you and your staff know everything about the property & services The most obvious requirement for any successful front office manager is to know all the details about the hospitality properties product & services. 4. Make sure you know everything about the services and product of those properties that you are competing with As in the preceding strategy, effective front office managers know who their competition is, and everything about them. 5. Focus on the details In the hospitality property industry, small things can have a large impact. If you want to be the best front office manager your guests have ever seen, pay close attention to details. Continue reading to see more... http://www.keystonehospitalitydevelopment.com/KHDC055 We appreciate your comments and if you have topic ideas, feel free to reach out to use on Facebook at http://www.facebook.com/keystonehdc Twitter at http://www.twitter.com/keystonehdc Or email at [email protected] So, as always, let’s work together to put heads in your beds. Until next time, have a fun day. For listeners of the Hospitality School Podcast, we are offering an additional savings of 25% off the “The Guide to Operating an Independent Hotel or Bed & Breakfast" Training Tutorials http://keystonehospitalitydevelopment.com/training-tutorials- save25
Views: 17670 Keystone HDC
Front Office Department | Hotel Management Courses
 
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Mr. Ziauddin Mirza - HOD, Front Office Department at S.P. More College is here to explain the vital role of front office in hospitality industry.
Views: 197952 S.P. More Foundation
Front Office Operations
 
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CLCA 203 LPU-Cavite Front Office Operations Call Reservation Pulling up the reservation Handling of Complaints
Views: 87674 Kea Sanchez
Soft Skills - Front Desk Etiquette
 
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Soft Skills - Front Desk Etiquette Watch more video tutorials at https://www.tutorialspoint.com/videotutorials/index.htm Lecture By: Ms. Richa Maheshwari, Tutorials Point India Private Limited
Putting on the Ritz: Running a 5-Star Front Desk
 
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The Ritz London’s Reception Manager Ben Dalton chats with hosco tv about the hotel’s enduring history, prestige and staff. To see more visit www.hosco.com
Views: 15932 hosco
Introduction to Front Office Operations
 
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In this course, you will learn: The importance of effective front office operations, the organisation structure of front office operations, the roles and responsibilities of front-of-house departments and staff, an overview of the guest cycle: pre-arrival, arrival, occupancy and departure, the roles of property or hotel management systems, how front-of-house departments liaise and communicate with other departments in the hotel, how hotels and other accommodation providers differ, such a way as to require different procedures and systems
Views: 26390 Limerick English
Rooms Division Operations Management
 
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1.1 discuss accommodation and front office services for different organisations
Views: 19206 Nelson College London
"Front Desk First Impressions" Front Desk unprofessional segment
 
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"Front Desk First Impressions" http://www.ahlei.org The 25 greatest unprofessional Front Desk sins committed by hotel Front Desk associate (as compiled from a survey of front office managers). A scenario out of our award winning Front Desk First Impressions video.
Views: 951284 Educational Institute
The Right Words at the Right Time - Customer Service Recovery for Hospitality Industry
 
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Full Length Preview Available at: - http://bit.ly/2DmXyQV PREVIEW ONLY – NOT FOR TRAINING. Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations. One employee becomes the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower leisure and hospitality staff with a clear checklist of Customer Service Recovery tools and techniques. From showing empathy and truly listening, to exploring with permission phrases and presenting options, front-line hospitality employees will learn how to match the signals they send to guests with the words they say. A wide variety of realistic hospitality industry scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge. This valuable training equips your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions. When dealing with guests who may not be at their best, it is all the more important that your staff be at their very best, and ready with The Right Words at The Right Time. Enjoy exclusive offers and full length previews by joining Media Partners for FREE today!
Views: 232816 Media Partners
Job Roles For Receptionist – Front Desk Executive,Help Desk,Customer Service
 
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Job Roles For Receptionist: Know more about job roles and responsibility in Reception,Customer Service. Coming to Receptionist opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Receptionist. To become a receptionist it is required to possess a cherry and chatty personality. All of you would be aware that a receptionist just requires a smiling face for their job as a main criterion. They take responsibility in serving, greeting and directing the visitors who come to their office. They are the ones who are aware of everything that happens in an organization. They book meetings, arrange couriers, screen phone calls, keep the area of the reception tidy, sort and distribute post, deal with all the enquiries that, they also provide reports regarding housekeeping and other aspects. The eligibility criterion to become receptionists could be a high school diploma. They are supposed to possess excellent communication and verbal skills. There are few companies which look out for qualified professionals in that aspects a bachelor’s degree may be required for those personnel’s. Many companies also train their receptionist with people management skills and communication skills. They need to possess telephone skills, Microsoft office skills, professionalism, customer focus, supply management, handling customers, and more. When a deep look is taken onto the job perspective of the receptionists, it solely depends on the size of the concern. When it’s a larger organization the promotion and career structure would be enhanced. They have the path to grow to supervisor, lead supervisor and head receptionists. If the individual has the capability to hone the skills in the right manner, then and also possess a very good qualification, they also have opportunities to become an office manager. The receptionists also have more chances to move to other areas of work also. They can get to the field of personnel accounts, sales, and also in to the management sector. The salary range at the fresher level would be from 2.5 lakhs to 3 lakhs, where it increases after years. When job openings are looked into all top companies, MNC, management companies, Hotels, private sectors, require a receptionist. In that aspect here are a few private companies that recruit receptionists. • Q Mac technologies • Hi Fi technologies • Accenture • CTS • Nexii IT labs • Trident hotels • Agile enterprises • Calypso • Abide HR services • Pharande spaces • Iris software • United simulation private ltd • Madhav Biotech • Shahi exports • Franfinn institute of airhostess training • Anand group of hotels • Vijay Park Inn • Asthiras group And there is ample more group of companies that come up with a number of opportunities for receptionists. There are also a number of government run organizations, hospitals and other concerns which requires a receptionist. In that aspect, few government organizations that recruit receptionist with a handsome salary are • WBIDC • Neyveli lignite corporation • Jammu and Kashmir service selection board • Union public service selection • NIPFP • Delhi public school • PGIMER • NIELIT Assam Receptionists jobs has a bright career path for candidates who desire to take up this category of career. They can gain advantage to meet up a varied people and also have a smile on their face throughout which is a part of their career. They can earn handsome amount and move on with their career without hassles. Candidates can check out for the various job opportunities that are available for receptionist. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Front Office - A Practical Guide  (Guest Complaints)
 
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Front Office ( Practical ) How to handle guest complaints - Listen carefully - Don't interrupt - Apologize & acknowledge - Repeat - Speak calmly - Say what will you do - Follow up.
Views: 4281 ridzuan k
Front Office: Inquiries by phone
 
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Training film for hotels and gastronomy. Examples for quality assurance are given on the basis of correct/wrong training films. Further topics: kitchen, human resources leadership, restaurant, housekeeping. Also available in dubbed versions (German, Spanish, Polish, and Rumanian). For further information go to www.hotelqualitymanagement.com
Views: 124927 HotelQualityMgmt
Front Office Management
 
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Views: 976 rodleay17
How to become a Hotel Manager?
 
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Do you want to know how to become a Hotel Manager? Do you like to face challenges and want a career where you can ensure a variety of operations under your command? Hotel management can become incredibly satisfying career path for you. View our hotel management online course syllabus at http://www.bolc.co.uk/. Brentwood Open Learning College offers easy and affordable education with convenient access to our world class study material and professional tutors. With incredible administration packages,unrivaled quality and accessibility Brentwood Open Learning College earned a strong reputation in distance learning services. There is a wide range of opportunities for hotel managers in local and international markets. International hotel businesses provide job opportunities in different countries with the chances of working abroad. Hotel managers are responsible for all the operations of the hotel from financial services to marketing and customer services. Large hotels have managers for each department to report the general manager while in smaller hotels the manager often has to participate in the day by day works like dealing with guests. Hotel manager is responsible for • Setting goals and objectives to be achieved on regular basis • Reading and maintaining financial records with setting budgets • Recruiting, managing and monitoring the staff • Meeting with individuals and groups of customers • Monitoring sales and developing marketing plans for improvement • Estimating and allocating expenses • Effective security planning and inspections • Organising catering, accommodation and other services • Ensuring all operations running efficiently • Ensuring compliance with health, safety and all other laws What skills are required? • Planning and strategy making skills • Effective Communication skills • Ability to manage work under pressure and time limits • Diplomacy and relations building skills • Managing the staff and their activities effectively • Customer satisfaction and customer value skills If you want to earn up to £60,000 by becoming a certified Hotel Manager, Brentwood Open Learning College is offering you following courses to get in this profession Certificate in Hotel Management Level 1 includes the following three modules 1. Introduction to Hospitality Management 2. Front Office Operations and 3. Housekeeping and Food Management. Training and development opportunities are available to progress on higher positions once entered at the junior level. Certificate in Hotel Management Level 3 the students are taken through the following areas of the hotel management The front desk, food & beverage, housekeeping and human resource management. Also covers hotel marketing and promotion knowledge. Course is divided into following six units Introduction to Hotel Management, Managing Front Office Operations, Housekeeping, Engineering and Security, Managing Food and Beverage Operations, Human Resource Management and Marketing and Advertising. Diploma in Hotel Management Level 4 the Candidates are engaged through each of the most significant supervision zones of the hotel - Introduction to Hotel Management, Managing Front Office Operations, Housekeeping, Engineering & Security, Recruitment and Selection, Training and Development, Quality Management, Marketing and Advertising, Managing Food and Beverage Operations, Managing Interdepartmental Communications and Accounting in Hospitality. Facebook: https://facebook.com/bolconline Twitter: https://twitter.com/bolcuk Google+: https://plus.google.com/+BrentwoodOpenLearningCollege
Receptionist Training: How To Handle An Angry Customer
 
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Receptionist Training: How to handle an angry customer. If you are in a customer service or other role that puts you in front of the public, then you know how difficult it can be to handle angry customers in ways that either defuse the situation or (at the very least) move the customers’ focus away from you and onto the real issues at hand. #ReceptionistTraining, #CustomerService, #CustomerExperience
Views: 115097 Steve Stauning
Glenn Dizon, Front Desk Duty Manager
 
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- 8.5 Years of Hotel Front Desk Management Experience - Has had significant Overseas Hotel Experience - Good Communications skills
Views: 4904 Greg Holmsen
Interview Matt Griffis, Hotel Front Office Manager, Part 2
 
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http://www.YoungHotelier.com - Part 2 Video Interview with Hotel Front Office Manager Matt Griffis
Views: 7891 younghotelier
Front-Office Risk Analyst (Société Générale)
 
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Market Risk Management (Analyst) : MRMA has overall responsibility for independently measuring, monitoring, analyzing, and reporting market risks associated with Goldman Sachs' Broker-Dealer and Investment Management ("IMD") Divisions. For hedge funds, MRA calculates Value at Risk; volatility; marginal contribution to risk by asset class; and "severe loss" scenarios. The risk models used are the same as those used for managing the risk of the Firm's broker dealer trading businesses. For mutual funds, MRA calculates a number of stress tests and analyzes active weights in a portfolio compared to those in the relevant benchmark. Particular focus is given to concentrations and liquidity in relation to the market. MRA is also responsible for regulatory market risk reporting for mutual funds, depending on their domicile. Responsibilities: • Daily/weekly monitoring of the risks associated with both hedge funds and mutual funds, across equity and fixed income strategies. • Develop, implement, and enhance stress tests, scenario analyses, and risk decompositions. • Build and maintain relationships with businesses, providing regular updates on changes in risk metrics and stress tests to senior IMD Management. Basic Qualifications • Bachelors Degree in a relevant discipline • Minimum one year of experience Preferred Qualifications • Strong written and verbal communication skills -- able to work with a wide range of constituents (i.e. from Portfolio Managers to Controllers to Technology) • Proven record of strong internal performance • Detail Oriented with a strong control mentality • Acute and pro-active interest of what is happening in financial markets on a day-to-day basis • Highly motivated and assertive with a "can-do" attitude We want to build the next generation models that would make the world economy better off.
Views: 58607 QUANT GEN
Hotel Management Software | 0800 731 8451 | Front Desk Software
 
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Welcome to roomMaster 2000. This innovative hotel management software is much more than software for Front Desk Software. Our roomMaster 2000 performs a broad range of functions to provide a comprehensive hotel management system for hotels of all sizes. The components of the software include online hotel booking software, hotel front desk software, front office software and more. If you are a hotel operator looking for an organisation with the depth of experience to support you, with the capability to provide hospitality software, hardware, implementation, project management and integration services, then NFS Hospitality have the people, the solutions, the experience and the service culture to do that.
Views: 9759 nfshospitality
Front Office Management Walk in and Phone call Hotel reservation
 
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amateur video to show Walk in and Phone call Hotel reservation for the subject Front Office Management subject. CHRM 2a, Pateros Technological College Enjoy!!!
Views: 421 RR garcia
OPERA RESERVATION
 
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Making a reservation in Opera
Views: 934567 Connect For The Best
Front Office Manager- International Hotel Group-  Euro 35K- Malta
 
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Front Office Manager International Hotel Group Euro 35K Malta International recognised wide hotel group Truly great career opportunity YOUR expertise: Passionate about positive Guest feedback incl. managing SM sites Coordination of all front office/desk & reception activities incl. reservations, cash handling & administration of PMS Complete customer services experiences with the personal touch Comprehensive understanding of all FO activities, services & product Lead & develop a sophisticated & dedicated team Close relations to distribution partners such as OTA's Able to develop and coach FO associates #Axcellent, #AxelJob, #AxelHappy, B2B marketing, B2C marketing, professionals, online portal. sales, marketing, hotel, twitter, resort, lodges, job suche, food & beverage, CEO, GM, executive, jobs, job, recruitment, hospitality, executive search, job search, catering, careers, career management, hotel management, hotel manager, general manager, luxury hospitality, rooms division manager, sales managers, manhattan group, search firms, recruiting, social medial lead generation, strategy, LinkedIn, social media, Fairmont, Four Seasons, Mandarin Oriental, Ritz Carlton, Starwood, Intercontinental, Marriott, Dorchester Collection, Constance, Village, Hoyts, Outrigger, Mantra, Movenpick, Aman, Amamyara, Golf, Seek, Career1
Views: 346 Axel Koster
Front Desk Skills: Checking in a hotel guest -- the good and the bad
 
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The International Hotel School's Durban campus presents -- Front Desk Skills: Checking in a hotel guest -- the good and the bad. Featuring 2nd year managers: Liana Nel, Bradley Williams, David Wilson, and Monique Romarin
Job Roles For Hospital Administrator –  Front desk,Healthcare,Facility practices
 
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Job Roles For Hospital Administrator: Know more about job roles and responsibility in hospital,clinical units. Coming to Hospital Administrator opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Hospital Administrator. A hospital administrator needs to have good business acumen and organizational abilities to coordinate with various departments of a hospital, recruit staff and also delegate responsibilities. This is a challenging job which would require an individual to handle multiple tasks and manage various departments in the hospital. You, as an administrator have to set clear goals and objectives for all the staff in the hospital. Your interpersonal skills, mentoring, and supervising abilities must be exceptional. Hospitals are high stress environments. You must have the ability to work under pressure and be able to handle all management conflicts and challenges effectively. Basic requirement for this position Usually, employees within the hospital departments, such as, nurses, healthcare professionals, etc are employed as hospital administrators. But, if you want to work for a hospital as a hospital administrator, you must have management ability and leadership skills. A master’s degree in business administration with specialization in healthcare management will be beneficial in getting this job. These are the skills which you will require, additionally • You must have taken mentorship under a healthcare administrator. • You must have knowledge about healthcare law, regulations, and policies for hospitals and hospital staff. • You must be able to create new policies and ensure the smooth operations across all departments of hospitals. • You must manage all the reports of all the duties and responsibilities of hospital staff, doctors, assistants, etc. • You will also manage the financial operations of the entire hospital by developing a financial plan and rates for a variety of healthcare services. • You should also be able to raise funds and find financers for the hospital as an administrator. • You could work across a variety of hospitals, such as, outpatients care, rehabs, specialty hospitals etc. You must know how to create policies and ensure that all the operations in the hospital are in compliance with the healthcare regulatory services. • The work hours as a hospital administrator could be a typical nine hour. You could also, additionally, have to work overnight in case of an emergency. • In whatever facility you choose to work, you must have knowledge about that facility in terms of healthcare law, policies, financial operations, budgeting, and fund raising. Basic requirement of this job This is a job which requires a person to be highly responsible and have excellent leadership and organizational skills. Necessary certifications with regard to healthcare services are needed. You must have knowledge and skills in healthcare management, healthcare financial and business management, knowledge about public healthcare and administration, policy making in healthcare department, etc. Even doctors who have education and training in business administration can apply for this role. Scope of this job You will be heading the operations across various departments of the entire hospital. This role by itself is the highest role in healthcare administration. Apart from this, you can start your own hospital with sufficient funding and experience on your side. You can also choose your specialty in healthcare when you want to establish your own healthcare facility. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Physical Therapy Management Tips: How to run an effective front desk?
 
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MEG is a hands-on and full service Physical Therapy Management, Consulting and Billing company that has the ability to adapt to your situation so we can customize our training and guidance to fit your personal and practice’s needs. For more information contact us at (410) 384–9242 or visit our website at http://www.megbusiness.com Copyright © 2016 by MEG Business Management
Heading Up the Housekeeping Department at Waldorf Astoria
 
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Evelyne Raden, Executive Housekeeper at Waldorf Astoria Palm Jumeirah in Dubai, sits down with hosco.tv to talk about her path from Front Office to Housekeeping, and about what it’s like to manage 88 employees in a 319-room luxury hotel. Although her original passion was for Front Office, having worked as both an agent and as Front Office Manager, Raden says it was her curiosity about the “flip side of the coin” that led her to try out a position in Housekeeping. She discovered that she loved the department’s huge team, its many moving parts, and the coordination that she had to master to succeed as an Executive Housekeeper. She walks us through a typical day overseeing one of the hotel’s biggest and busiest departments, and she shares her position’s unique challenges and inspirations. According to Raden, to succeed as an Executive Housekeeper, one needs patience—and lots of it! To hear her discuss her favorite part about working on the hotel’s preopening, watch the full video. To watch more cool videos visit www.hosco.com
Views: 48572 hosco
Handling complaints 2
 
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PSPGOV412 Use Advanced Communications How not to handle a complaint
Views: 519063 PITrainer
Front Office Management
 
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Features of FOM Software: 1. Strong security & it is customizable by the user itself 2. Any number of companies can be created and maintained easily 3. Unlimited number of Customers can be maintained 4. Categories made easy to classify the Enquiry data, Scheme data & registered customers 5. Employee details can be maintained 6. Payroll system 7. Enquiry database of every person can be stored & retrieved 8. Enquiries Phone report & Address report can print easily 9. History of follow up of enquiry for conversion can be stored & retrieved 10. Scheme wise database can be stored & retrieved 11. Scheme wise Phone report & Address report can print easily 12. Registered Enrolled customers database are stored & retrieved 13. Registered customers Phone report & Address report can print easily 14. Special offering allotted to the registered customers are maintained 15. Search of particular contact or a group of contacts is easy 16. Contacts addresses can be print in label format for pasting in postal / courier 17. Petty cash Accounts 18. Financial Accounting 19. Month wise comparison can be done to analysis particular Expense / Income 20. Multi-user software can be accessed at a time in multiple systems through network
Views: 31 Selva kumar R V
Hotel Management Jobs | Mock Interview Experience | Question and Answers
 
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Hotel managers are responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities. What does a hotel manager do? Specific duties and the amount of customer or staff contact vary according to the size of employer: hotel managers in larger organisations may be mostly office-based, whereas managers of smaller establishments often have frequent contact with both customers and employees. Typical responsibilities include: recruiting, training and supervising staff. We hope this video of PD CLASSES by Manoj Sharma is helpful for you and please share any suggestions you have. Ask all your questions in the comment section, we will try to get back to you as soon as possible. Our WEBSITE - www.pdclassessgnr.com Educator (Faculty) on UNACADEMY - https://unacademy.com/user/PdClasses To study with us, do watch - https://youtu.be/oo7N9eaoNPA Most Important educational videos (Pls don't miss to watch) English speaking videos - https://www.youtube.com/playlist?list=PLgBfCxl0Vxz4-NwdzyoxVt54POfBbebQC INTERVIEW Videos - https://www.youtube.com/playlist?list=PLgBfCxl0Vxz4ZE3PEp4ghaqm9VvMZmsMM Group Discussion - https://www.youtube.com/watch?v=6vS0mNgkR_Q&list=PLgBfCxl0Vxz6vmV6xhR5FlWHiZEvzXqrc Body Language - https://www.youtube.com/playlist?list=PLgBfCxl0Vxz5Onqc0RxzjB9PQNBlvtT0k Teacher Interview - https://www.youtube.com/playlist?list=PLgBfCxl0Vxz5vsYhsaMPM5k-TjlB8dT3P Bank Interview - https://www.youtube.com/playlist?list=PLgBfCxl0Vxz5hCeuG5S94Fya3W0xz6Jba Cabin Crew interview - https://www.youtube.com/playlist?list=PLgBfCxl0Vxz6Ip5uomyn6aDoymV470xsv MR Interview - https://www.youtube.com/playlist?list=PLgBfCxl0Vxz53J7mAFvBC6n-RYAJ9FS0f Whether you are a citizen of India or Pakistan, Bangladesh, Nepal, or a NRI, non resident Indian or Pakistani settled in Dubai, Canada, US, UK, Australia, Italy, Greece etc., you must watch this English (PERSONALITY DEVELOPMENT) learning video of PD CLASSES RAJASTHAN to speak fluent English. PD CLASSES RAJASTHAN (YouTube channel) focuses on learning English for people whose mother tongue is Hindi. You will find English lessons related to spoken English conversation, Grammar, and sentences you would use in your daily English speaking. Pls watch & study from all our English lesson to be a fluent English speakers and speak English without hesitation. please subscribe for more video LIKE | COMMENT | SHARE | SUBSCRIBE "Join [email protected] to learn English at home" Be a part of our fb page - 7th day personality Development Classes Avail our 3rd book to learn English at home - '70 ways of Spoken English' youtube.com/c/PDCLASSESRajasthan google.com/+PDCLASSESRajasthan in.linkedin.com/in/pdclasses Welcome for the next 7 days coaching from PD CLASSES (Food & Accommodation are arranged from PD Classes)
Front Office Manager- Maldives- Job Search
 
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US$30,000 + Bonus + Expat Benefits 100 villas and high-end F&B facilities Based in Maldives Our client is managing a leading luxury property in Maldives and is looking for an experienced and hands-on Front Office Manager to manage the overall aspects of the Front Office. This role would suit an existing Front Office Manager who has gained extensive expereince within leading luxury properties and city hotels with a large operations. This individual must have a flair for managing the Front Office operations and is highly confident in mentoring and training his team. Key Attributes: Minimum 5-7 years' experience within front office operations Excellent communication skills Indian-Ocean expereince is a must Must be a dynamic individual showcasing an out-of-the box outlook Have formal training in hotel management Manage and coordinate all front desk activities, staffing and guest relations Strong customer service ethos Demonstrated Staff training and motivation skills Highly developed interpersonal/communication skills Excellent organisational & time management skills If you feel that you have the abilities to manage the front office business and like working in a positive environment than we invite you to apply via the link below.
Views: 911 Axel Koster
Front Office Manager- Australia wide Hotel Group-  AUS$60
 
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Front Office Manager Australia wide Hotel Group AUS$60 Leading Corporate Hotel Reporting to rooms division manager YOUR expertise: Passionate about positive Guest feedback incl. managing SM sites Coordination of all front office/desk & reception activities incl. reservations, cash handling & administration of PMS Complete customer services experiences with the personal touch Comprehensive understanding of all FO activities, services & product Leading 'Hands on" & develop a sophisticated team Close relations to distribution partners such as OTA's Able to develop and coach FO associates #Axcellent, #AxelJob, #AxelHappy, B2B marketing, B2C marketing, professionals, online portal. sales, marketing, hotel, twitter, resort, lodges, job suche, food & beverage, CEO, GM, executive, jobs, job, recruitment, hospitality, executive search, job search, catering, careers, career management, hotel management, hotel manager, general manager, luxury hospitality, rooms division manager, sales managers, manhattan group, search firms, recruiting, recruitment, social medial lead generation, strategy, LinkedIn, social media, Fairmont, Four Seasons, Mandarin Oriental, Ritz Carlton, Starwood, Intercontinental, Marriott, Dorchester Collection, Constance, Village, Hoyts, Outrigger, Mantra, Movenpick, Aman, Amamyara, Golf, Seek, Career1, Caterer, global
Views: 276 Axel Koster
School Software 03 Front Office.flv
 
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School Software FRONT OFFICE: Managing an effective admissions process is essential to every institute, with the help of Front Office module you will dramatically reduce administration time.
Views: 309 collegesoftware
Front Office Training - Handling Guest Complaint - 0316210
 
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I'm student of International Hospitality Management at Taylor's University Malaysia :) Student id : 0316210 This is my assignment during semester 4. This video is about conduct a training. This training will talk about handling guest complaints. Please enjoy :)
Front Office  Manager- Melbourne-  $65
 
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Front Office Manager Melbourne $65 Uncorporate- Shift toward more exciting, more personal attitudes For a front office professional with vision 4 PERSONALISED guest services Career appointment within Australian company Looking for flamboyant & exciting Front office professional Complete customer services experiences with the personal touch An ideal candidate must have the following profile: Presently FOM , polite, honest, fair & natural people person Uncorporate- Shift toward more exciting, more personal attitudes Strong 'hands on' natural leader with positive guest service engagement Showcase excellent operational understanding of front office & guest relations Managing a team with cohesive development & training Uncorporate- Shift toward more exciting, more personal attitudes For a front office professional with vision 4 PERSONALISED guest services Career appointment within Australian company Looking for flamboyant & exciting Front office professional Complete customer services experiences with the personal touch An ideal candidate must have the following profile: Presently FOM , polite, honest, fair & natural people person Uncorporate- Shift toward more exciting, more personal attitudes Strong 'hands on' natural leader with positive guest service engagement Showcase excellent operational understanding of front office & guest relations Managing a team with cohesive development & training #Axcellent, #AxelJob, #AxelHappy, B2B marketing, B2C marketing, professionals, online portal. sales, marketing, hotel, twitter, resort, lodges, job suche, food & beverage, CEO, GM, executive, jobs, job, recruitment, hospitality, executive search, job search, catering, careers, career management, hotel management, hotel manager, general manager, luxury hospitality, rooms division manager, sales managers, manhattan group, search firms, recruiting, recruitment, social medial lead generation, strategy, LinkedIn, social media, Fairmont, Four Seasons, Mandarin Oriental, Ritz Carlton, Starwood, Intercontinental, Marriott, Hashoo, Dorchester Collection, Constance, Village, Hoyts, Outrigger, Mantra, Movenpick, Jin #Jiang, Ascott, Aman, Amamyara, Golf, Seek, Career1, Caterer, global, Rockpool, Crown Casino, Aria, Tetsuya, Urban Purveyor Group, Thistle, Wanda, JinJiang, Crown Plaza, Merivale, URBAN PURVEYOR, Rockpool
Views: 159 Axel Koster
FRONT OFFICE MANAGEMENT
 
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FRONT OFFICE MANAGEMENT
Views: 7545 pillowz4lyf
Real Time Flexibility and Operational Management Front Office and Outbound (RTM) - Part 1
 
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A focus on the management practices and flexibility required to successfully deliver the on the day plan. This afternoon session will focus on the needs of the real time and operational management in back office and field based operations. Your chance to hear the latest developments on real time from our recent master class on the day to day challenges faced and how real time leavers and good operational practices can make a significant difference to performance. Structured discussion will be hosted by your table expert.
Views: 340 The Forum
Front Office Manager- Potts Point- Sydney     #AxelJob
 
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Front Office Manager Potts Point- Sydney Cool & Chic Hotel with the WOW Factor in Service Delivery AUS#65 Reporting to General Manager YOUR expertise: Passionate about positive Guest feedback incl. managing SM sites Coordination of all front office/desk & reception activities incl. reservations, mgt systems, reception duties, cash handling & administration of PMS Complete customer services experiences with the personal touch YOUR expertise: Comprehensive understanding of all FO activities, services & product Leading 'Hands on" & develop a sophisticated team Close relations to distribution partners such as OTA's Able to develop and coach FO associates #Axcellent, #AxelJob, #AxelHappy, B2B marketing, B2C marketing, professionals, online portal. sales, marketing, hotel, twitter, resort, lodges, job suche, food & beverage, CEO, GM, executive, jobs, job, recruitment, hospitality, executive search, job search, catering, careers, career management, hotel management, hotel manager, general manager, luxury hospitality, rooms division manager, sales managers, manhattan group, search firms, recruiting, recruitment, social medial lead generation, strategy, LinkedIn, social media, Fairmont, Four Seasons, Mandarin Oriental, Ritz Carlton, Starwood, Intercontinental, Marriott, Dorchester Collection, Constance, Village, Hoyts, Outrigger, Mantra, Movenpick, Aman, Amamyara, Golf, Seek, Career1, Caterer, global, Rockpool, Crown Casino, Aria, Tetsuya, Urban Purveyor Group
Views: 186 Axel Koster
what are the functions of front office personnel?
 
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what are the functions of front office personnel? - By Yunik Hotel management Education. Functions of Front Office Personnel  Sell hotel rooms to guests  Accept advance booking of hotel rooms through telephone, fax, e-mail, websites, etc.  Receive and register guests when they arrive at the hotel and assign them rooms according to their preferences  Maintain accurate room status information  Maintain guest accounts and monitor credit  Handle guests’ demands and complaints  Prepare account statements of guests  Settle bills at the time of check-out  Coordinate guest services such as handling of guest mails and messages, connecting their telephone calls, etc  Provide information about the hotel’s facilities and services, the city, important events, festivals and shows, and places of tourist interest For more videos regarding hospitality industry please click on the below links: Introduction to Hospitality Industry https://youtu.be/H6_wTPo4wzA What is Tourism Industry? https://youtu.be/PRTha7gmuxI Concepts of Yield Management https://youtu.be/5-S8OpyKyas What is Yield management? Concept of Yield management,ELEMENTSOFYIELD MANAGEMENT,Use YieldManagement https://youtu.be/hSKcld_yHZw Classification or Types of Hotel based on Size, Rating, Location – Tutorial https://youtu.be/aLMafQd9kX4 What is Property Management System? https://youtu.be/o6nZRkkgmyg what is check-out procedures? https://youtu.be/nUQbuM-7FtY what is safety and security in hotel? https://youtu.be/u3VakjV5LoI what is food and beverage service? https://youtu.be/X9wsGaVLyHg what is food and beverage staff? https://youtu.be/Yf6mIY-taqY different types of napkin fold https://youtu.be/l-AsF9ly8Xo interview skills for hotel industry https://youtu.be/EhMkctqDL7o food and beverage training videos https://youtu.be/Wm4otfp65Ns Introduction to food service equipment https://youtu.be/quDi940WZx0 What are the introduction to food and beverage service? https://youtu.be/b4L7KIcyIFE what are the styles of food and beverage service? https://youtu.be/AhcKC-lhO-Y explain about different types of menus? https://youtu.be/EiKn2v4mDgg what are the french and culinary terms? https://youtu.be/MgrufMh2F-M what is menu planning: definition & types? https://youtu.be/D6K-7OqfCzE food and beverage service| service procedure https://youtu.be/mlQL1jeKGnM food and beverage service|preparing the restaurant before and after the service https://youtu.be/LXuaRcq8AY0 food and beverage service|breakfast|types of breakfast|continental breakfast|american breakfast https://youtu.be/mzwy4X23FxM food and beverage service|brunch and afternoon tea https://youtu.be/Hy52UXILSgs food and beverage service| room service|execution of room service order|room service order taking https://youtu.be/T_a1jUYS3rA food and beverage service|guéridon service. https://youtu.be/KS-QUBmiCvQ Introduction to the hotel industry – an overview https://youtu.be/KOKQO9LTcv8 introduction to the housekeeping department https://youtu.be/RiEaYu5Z-hQ hotel housekeeping operations and management|managing housekeeping personnel https://youtu.be/O-l8o0CrD9A housekeeping|introduction to contracts and outsourcing|pricing a contracts https://youtu.be/icc-6CXC5qs housekeeping|daily routines and systems https://youtu.be/tRnFmUlQBp0 hotel housekeeping |cleaning procedures of public areas and their importance https://youtu.be/dp92Hg6-CHE hotel housekeeping operations and management|supervision in housekeeping https://youtu.be/sTjilwZlqsE hotel housekeeping operations |importance and role of the housekeeping control desk https://youtu.be/-8sjIfNGbsw what are the types, composition, and cleaning of hard surfaces? https://youtu.be/--gun8q-6nM what are the guest rooms available into hotel and the importance of guest rooms to the guests? https://youtu.be/1LNMCTYb03o what are the contents of a guest room? https://youtu.be/RW-i3zUjFaQ hotel housekeeping operations|housekeeping cleaning procedures and its importance https://youtu.be/NpICapGoSAk hotel housekeeping operations and management|budgeting housekeeping expenses https://youtu.be/CLnpuklIPrk hotel housekeeping operations |textiles https://youtu.be/QENPH2V9Mb0 hotel housekeeping operations|safety and security https://youtu.be/S8jfkbslD8A hotel housekeeping operations|Ergonomics in housekeeping https://youtu.be/6heKf_7ru98
How to be a STAR in front of your BOSS - Soft skills by Skillopedia
 
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How to be a STAR in front of your BOSS - Soft skills by Skillopedia Blog : http://www.learnex.in/soft-skills-skillopedia-how-to-be-a-star Subscribe to Skillopedia : http://www.youtube.com/channel/UCC3UrdqNf6rpWZoTiYbYk4A?sub_confirmation=1 Facebook Fan page : http://www.facebook.com/skillopediaone In this Skillopedia video, you will learn how to be a star in front of your boss. All of us want to be outstanding in front of our boss. 1. Walk the talk: It means do what you say and say what you mean. If you make a commitment at your work place, make sure you deliver the same. However busy you may be, take the extra effort to live up to your commitment. 2. Be pro-active: As a boss, you wouldn’t like an employee who has to be told what to do, someone who doesn’t think for himself. Be an employee who comes up with excellent ideas, executes them and shows results. Be willing to take responsibilities and stretch your abilities beyond your role. A pro-active person is also someone who is self motivated. 3. Choose request over complaint: Work places can be very challenging for you to keep your calm, to keep your cool and work harmoniously with everyone. You may encounter certain interpersonal issues with some colleagues and you want to speak about it to your boss. How you put it forward matters. Do not complaint as it doesn’t show in you in a positive light. Choose request over complaint, it shows your maturity, professionalism and team spirit. 4. Become a solution king/queen: Be the member who always comes up with solutions in your organisation. Do the extra thinking to come up with a creative solution for a problem. This effort of yours will make you highlighted as an asset in your team. 5. Manage your own growth: If you have a vision of your growth, make sure you’re working for yourself , your working hard, sincerely, you’re doing all the things correctly in order to go on the path of that road. There are certain employees who keep waiting to be grown and wait for their bosses to work on their growth. Be a go getter and manage your own growth. 6. Become a star team player: At work, we have to work in teams. It’s important to be someone who is great to work with, someone who is supportive, friendly, positive and someone who has great interpersonal skills. When you become a star team player, you become popular among your colleagues, you develop good relationships , you make the work atmosphere positive. 7. Ease your boss’s life: Make the process of working very easy for your boss. When you mean well and give solutions without being told, you are easing your boss’s life. It shows you are loyal to the company.
Front Office Manager- Melbourne $63 + Super  #AxelJob
 
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Front Office Manager Melbourne $63 + Super One of Australia's most dynamic companies if YOU are looking for YOUR career development #Axcellent, #AxelJob, #AxelHappy, B2B marketing, B2C marketing, professionals, online portal. sales, marketing, hotel, twitter, resort, lodges, job suche, food & beverage, CEO, GM, executive, jobs, job, recruitment, hospitality, executive search, job search, catering, careers, career management, hotel management, hotel manager, general manager, luxury hospitality, rooms division manager, sales managers, manhattan group, search firms, recruiting, recruitment, social medial lead generation, strategy, LinkedIn, social media, Fairmont, Four Seasons, Mandarin Oriental, Ritz Carlton, Starwood, Intercontinental, Marriott, Hashoo, Dorchester Collection, Constance, Village, Hoyts, Outrigger, Mantra, Movenpick, Jin #Jiang, Ascott, Aman, Amamyara, Golf, Seek, Career1, Caterer, global, Rockpool, Crown Casino, Aria, Tetsuya, Urban Purveyor Group, Thistle, Wanda, JinJiang, Crown Plaza, Merivale, URBAN PURVEYOR, Rockpool, Ibis, Mecrure One of Australia's most dynamic companies if YOU are looking for YOUR career development Looking for flamboyant & inspiring Front office professional Considering a No. 2 looking for promotion YOUR expertise: Passionate about positive Guest feedback incl. managing SM sites Coordination of all front office/desk & reception activities incl. reservations, cash handling & administration of PMS Complete customer services experiences with the personal touch Comprehensive understanding of all FO activities, services & product Leading 'Hands on" & develop a sophisticated team Able to develop and coach FO associates
Views: 96 Axel Koster
Front Office Manager- Maldives- USS40-42 +R&R+ S/C+ Bonus #AxelJob
 
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Front Office Manager Maldives USS40-42 +R&R+ S/C+ Bonus Leading leisure resort Looking for flamboyant & inspiring Front office professional Must have Asian experiences YOUR expertise: Passionate about positive Guest feedback incl. managing SM sites Coordination of all front office/desk & reception activities incl. reservations, cash handling & administration of PMS Complete customer services experiences with the personal touch Comprehensive understanding of all FO activities, services & product Leading 'Hands on" & develop a sophisticated team Able to develop and coach FO associates #Axcellent, #AxelJob, #AxelHappy, B2B marketing, B2C marketing, professionals, online portal. sales, marketing, hotel, twitter, resort, lodges, job suche, food & beverage, CEO, GM, executive, jobs, job, recruitment, hospitality, executive search, job search, catering, careers, career management, hotel management, hotel manager, general manager, luxury hospitality, rooms division manager, sales managers, manhattan group, search firms, recruiting, recruitment, social medial lead generation, strategy, LinkedIn, social media, Fairmont, Four Seasons, Mandarin Oriental, Ritz Carlton, Starwood, Intercontinental, Marriott, Dorchester Collection, Constance, Village, Hoyts, Outrigger, Mantra, Movenpick, Aman, Amamyara, Golf, Seek, Career1, Caterer, global
Views: 137 Axel Koster
Front Office Rocks Webinar Clip: Dental Team Management with Laura Hatch and Kevin Henry of IgniteDA
 
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Visit this video clip from our recent Dental Team Management Webinar with Laura and Kevin Henry of IgniteDA to listen in on their discussion about the importance of TEAMWORK in the dental office and the reasons why our front office and back office employees need to be working together! Find a short excerpt below, then watch the video clip to hear more... "I think the first thing we need to talk about is the value that we each play in the dental office, how vital and important we are and I like to start with this because especially dentists listening, dentists invest a lot in CE and clinical and how can we do more procedures and how can we do them faster and better but they don't necessarily invest in the team as much and investing in your team in the best investment you can make..." ~ Laura Hatch Looking for the complete webinar? Find the details below! Members of Front Office Rocks, please visit the webinar replay in our Receptionist Dental Training Webinars. New to Front Office Rocks? We have the complete webinar available for you to watch right here on Laura's YouTube channel. WEBINAR: https://www.youtube.com/watch?v=gHqesEoY28o&t
Views: 76 Laura Hatch
Career in Hotel Management After 12th { TAMIL }
 
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Career in Hotel Management After 12th { TAMIL } List of Courses Managing Customer Relationships Course People who take this course learn effective strategies for managing customer relationships within the hospitality industry. They examine ways to satisfy customer demand through a change in the culture, structure and goals of an organization. Topics include guest satisfaction, consumer behavior and expectations, reward and loyalty programs, service quality and effective communication. This course is often taken near the beginning of an undergraduate program. Food and Beverage Course This class discusses the challenges faced in food and beverage operations. Students explore types of service, kitchen and dining room structures, pricing, staffing, purchasing, inventory and cost controls. Case studies and guest lecturers often provide individuals with information on industry trends and outlooks, along with real-world experiences. Hospitality Finance and Accounting Course In this course, individuals develop an understanding of the accounting and financial processes involved in hotel operations. Basic financial concepts are taught to improve decision-making. Students learn to read income statements, balance sheets and cash flow statements, as well as to gauge profit and loss ratios. Both undergraduate and graduate versions of this course are common. Hotel Marketing Course In this course, students discover how successful marketing and brand recognition campaigns can generate revenue for a company. Marketing concepts such as segmentation, brand analysis, marketing principles, Internet marketing, advertising and public relations are explored. Individuals examine various market research methods, including focus groups, testimonials and interviews, surveys and models. Technology for the Hospitality Industry Course Students gain an understanding of the computer systems and software programs commonly used in the hospitality industry. They learn about management information systems and how the Internet and information technology can influence business goals. Topics covered include e-commerce, e-marketing and online information. Hospitality and the Law Course Managing hotel operations requires a general understanding of the rules, regulations and laws that apply to the hospitality industry. Students examine the legal aspects of the hotel-guest relationship, food and beverage operations, employee contracts and franchise agreements. This course covers employer-employee union relationships, including negotiations, arbitration and media Keywords : career in hotel management, career in hotel management after 10th, career in hotel management after 12th, career in hotel management after graduation, career in hotel management in hindi, career in hotel management in india
Views: 15731 THE MIND HEALING
Best Hotel Management Software | Hotel Management System
 
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LIKE | COMMENT | SHARE | SUBSCRIBE This is Best Hotel Management Software Developed using VB.Net as Front end and Sql Server as Back End.This Hotel Management System Includes All The Features Required In Hotel Software. For Example : Reservation Front office Point of Sale( Restaurant,Bar,Room Service,Accounting,Laundry,Inventory,KOT System,House Keeping and Many More) Hotel Billing Software is widely used Hotel Billing Software.This Software have integrated Touch Screen Restaurant POS Software . Requirement : Visual Studio 2010/2012/2013/2015 (Sql Server 2008/2012/2014) and SAP's Latest Crystal Report Key Features : The application of the Hotel Management System bears the following functions Hotel Entry Room Entry Guest Entry Check IN Check out Food Entry Liquid Entry Hotel Plan Master Garden Master Currency Master ID Entry Extra Bed Entry Extra Person Hall Entry Liquid Category Expenses Taxes Entry KOT Accounting : Room Services Entry Room Reservations Entry Restaurant Management Module Garden Reservations Hall Reservations Entry Reports : All Kind of Reports Records : All Kind of Records Other Features: Power Full User Rights Management System SMS Feature is Available Email Feature Logs maintain facility Database Backup option Database Recovery option Change Password Password Recovery LIKE | COMMENT | SHARE | SUBSCRIBE Subscribe now To See more Softwares Demo : .https://goo.gl/Lp87nT Contact me For: Anyone who needs program or source code for thesis writing or any Professional Software Development (desktop/Web) :- Facebook : https://www.facebook.com/vaibhav.patidar.524 My WhatsApp Number : +919630014949 My Contact Number : +919630014949 Email:[email protected]
Views: 35267 SoftwareFlicks
eZee Frontdesk Hotel Software - Presentation Video [Part 1]
 
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eZee Frontdesk Hotel Management software is complete integrated system for managing your property. This video is a presentation of the key features in eZee frontdesk. For more enquiries, please send us an email to [email protected] or visit www.powersoftsystem.com
Views: 8823 Powersoft System
Front Office Manager Including decisive mentoring for higher responsibilities - Melbourne
 
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Front Office Manager Australia wide Hotel Group AUS$62-65 Melbourne - Yarra Valley Including decisive mentoring for higher responsibilities YOUR expertise: Passionate about positive Guest feedback incl. managing SM sites Coordination of all front office/desk & reception activities incl. reservations, cash handling & administration of PMS Complete customer services experiences with the personal touch Comprehensive understanding of all FO activities, services & product Leading 'Hands on" & develop a sophisticated team Close relations to distribution partners such as OTA's Able to develop and coach FO associates #Axcellent, #AxelJob, #AxelHappy, B2B marketing, B2C marketing, professionals, online portal. sales, marketing, hotel, twitter, resort, lodges, job suche, food & beverage, CEO, GM, executive, jobs, job, recruitment, hospitality, executive search, job search, catering, careers, career management, hotel management, hotel manager, general manager, luxury hospitality, rooms division manager, sales managers, manhattan group, search firms, recruiting, social medial lead generation, strategy, LinkedIn, social media, Fairmont, Four Seasons, Mandarin Oriental, Ritz Carlton, Starwood, Intercontinental, Marriott, Dorchester Collection, Constance, Village, Hoyts, Outrigger, Mantra, Movenpick, Aman, Amamyara, Golf, Seek, Career1, Caterer, global
Views: 127 Axel Koster