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Top 10 Client Relationship Management Tips
 
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If you want to know how to gain more business out of your existing client relationships, here's our top ten tips for client relationship management. Learn more about Client Relationship here: http://www.ethanhathaway.com/training/client-relationship-management http://youtu.be/6_nnIJwDS54
Views: 63815 Ethan Hathaway
Martha Rogers: Customer Relationship Management (CRM) Strategy Expert and Keynote Speaker
 
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Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Dr. Martha Rogers is an acclaimed author, business strategist, and a founding partner of one of the world's premier customer-centered consultancies. Business 2.0 Magazine named Martha Rogers one of the nineteen "most important business gurus" of the past century. The World Technology Network cited her as "an innovator most likely to create visionary 'ripple effects'." Martha Rogers' counsel and insight are regularly sought by Fortune 500 and Blue Chip executives. Her experience in documenting customer value, and her expertise in applying "out-of-the-box" thinking makes Martha Rogers equally popular among the global media, engagement planners, event organizers, as well as corporate and association leaders who are eager to learn more about customer-centric concepts and methodologies. Martha Rogers' thought leadership and presentations routinely focus on the business issues that today's global enterprises are grappling with, while trying to maintain a competitive edge in their marketplace. These include: Balancing long- and short-term goals by managing customer value, building stronger customer relationships and customer experiences, what engagement, innovation and trust mean for the future viability of every business, how to cascade the changes needed in an organization to build the value that customers create, how to use increases in customer revenue and customer equity as the basis for compensation and reward, and why and how to overhaul your business model before your competition does it for you. Martha Rogers' (with Don Peppers) thinking is embodied in their book, Rules to Break & Laws to Follow. Named as the inaugural title to Microsoft's "Executive Leadership Series" this timely publication addresses the challenges of success in a world where networked customers and engaged employees may hold more power than the influence of your brand. The book further exposes the crisis of short-termism that is rampant in business today, Their book Return On Customers advanced these concepts documenting that the customer base is capable of driving a company's long-term economic worth. It climbed to the top 20 business books on Amazon, and was a top-ten best-seller. Fast Company named the book one of the 15 "most important reads" and cited the book again on their list of the 25 "Best Books" in business. An Adjunct Professor at the Fuqua School of Business at Duke University, Dr. Martha Rogers is the co-director of the Duke Center for Customer Relationship Management. She is widely published in academic and trade journals, including Harvard Business Review, Journal of Advertising Research, Journal of Public Policy and Marketing, and Journal of Applied Psychology. Martha Rogers has been named International Sales and Marketing Executives' "Educator of the Year." Dr. Rogers began her professional career as a copywriter and advertising executive, and earned her Ph.D. at the University of Tennessee as a Bickel fellow. More About Speaker, Martha Rogers . . . Among the other best-sellers authored by Don Peppers and Martha Rogers, their first—The One to One Future—was named by Inc. Magazine's editor, as "one of the 2 or 3 most important business books ever written" and is widely acknowledged as the bible of the customer strategy revolution. Enterprise One to One, received a 5-star rating from the Wall Street Journal. One to One B2B made the New York Times business best-seller list within a month of its publication. Martha Rogers and Don Peppers' books have sold well over a million copies and appear in a total of 18 languages. Dr. Martha Rogers has also led several large subscription-based research studies focusing on particular aspects of CRM. She serves on the Board of Directors for ClickSquared and eGlue. To hire Martha Rogers to speak to your organization, contact BigSpeak Speakers Bureau. http://www.bigspeak.com/martha-rogers.html For information about BigSpeak, https://www.bigspeak.com/
What is CRM?
 
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What is CRM? Customer Relationship Management (CRM) explained. CRM is a business strategy that puts the focus on meeting the needs for your customer. It does this by utilizing advanced technologies to organize, automate, and integrate the marketing, sales, and customer service components of your business. ISM's Michael Ferrari shows you exactly how it works. Visit www.goism.com/crm or call 877.496.5350 for more information and to start your free trial today. Who is ISM ? We don't just install software, get you trained, and ride off into the sunset. Like our motto says, we're your Partner In Success. We understand the entire breadth of your business and custom tailor our solutions to integrate your front and back office systems, turning your company into a well-oiled machine. We're also in it for the long haul, working hard to make the most of your investment with ongoing training and web seminars, user group meetings, on-site visits, and news to help you get more from your business software. Our diverse professional staff is uniquely qualified to support all major areas of business technology including Customer Relationship Management (CRM), Accounting and operations (ERP), and Human Resource Management and Payroll (HRMS). We also implement the most widely-used business and accounting software applications on the market including Sage 100 ERP, Sage 300 ERP, Sage 500 ERP, Sage ERP X3, Sage CRM, Sage SalesLogix, and Microsoft Dynamics CRM. For more information visit us at http://goism.com/
Views: 439958 ISM
Problem Clients - Business Vendor Client Relationship Management
 
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Veteran businessmen and designers Chris Do and Jose Caballer share their Top 10 Problem Client Types. They discuss how to deal with each kind of problem client, giving practical advice and sharing communication techniques. Learn how to manage the "Micromanager", the "Indecisive Client" the "Feature W*&@e" and more. Special Thanks to our Sponsors: Shutterstock - http://www.shutterstock.com Media Temple - http://mediatemple.net This is Ground - http://thisisground.com HOW TO SUPPORT THE FUTUR: Purchase a Kit:https://www.thefutur.com/shop/ subscribe to the secret and private Mastermind group on FB with bi-weekly webinars & exclusive videos not released anywhere else. Music on the show from Art-list.io http://goo.gl/22VpQi Use our Amazon Affiliate Link: http://astore.amazon.com/chrisdo-20 Buy useful design tools from Creative Market: https://creativemarket.com/?u=ChrisDo Get your business cards printed at Moo: http://www.moo.com/share/qn6x98 _________________________________________________ Connect with us online: http://thefutur.com https://www.facebook.com/theFuturisHere/ https://twitter.com/thefuturishere Need brand strategy help? Visit Blind LA’s WEBSITE: http://blind.com Jose Caballer: http://bit.ly/josecaballerTwitter Chris Do: http://bit.ly/theChrisDoTwitter Purchase a CORE Kit: http://bit.ly/COREKit Click Time Code to Jump to Topic 00:26 Problem Client Types 01:50 The Indecisive Client 06:35 Solving this is about process 08:06 The Number One Problem Web Designers Have 08:24 The Micromanager 09:12 Co-Creating with Your Client 09:52 Types of Micromanagers 11:08 Say No 11:36 Message to Micromanagers 13:00 The Thrifty Client 14:15 Advice to Thrifty Clients 15:30 Don't Show All Your Projects 15:53 Pricing Strategy 16:20 Paying the Bills 17:46 7 Principals of Influence - Contrast 18:28 The Soft Close 19:12 The Challenge 19:36 The ADD Client 20:49 Quitting a Client 21:35 Put a Monkey on it! 22:37 How to Mitigate These Problems 23:04 The Feature Creeper 24:52 How Process Helps 25:18 Shared Goals 26:50 The Future is Getting More Complex 26:22 Facilitating Consensus vs Dictating
Views: 16300 The Futur
A Win-Win Approach to Personal and Business Relationships | Mark Morris | TEDxRexburg
 
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Mark Morris is a professor of business management and entrepreneurship at Brigham Young University-Idaho. He has founded three ventures and has advised family and privately backed companies around the world. He specializes in working with family and private entrepreneurial firms through transitions such as business model development, leadership succession and business development. While working at consulting firms such as Deloitte Consulting and Bain & Company he also has advised the executives at Fortune 500 firms in performance improvement initiatives and change management. Mark received a BA from Brigham Young University and an MBA from Harvard Business School. He has been married to his wonderful wife JoEllen for 15 years. They have six children. In his spare time, he enjoys travelling, playing games with his children and cheering for his native Alabama Crimson Tide football team. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx
Views: 15215 TEDx Talks
How Successful People Manage Client Relationships - Millionaire Productivity Habits Ep. 17
 
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You train your client how to treat you. If you tell your client to call you anytime, they will call you anytime. Watch the whole series here: https://www.youtube.com/playlist?list=PLEmTTOfet46OmSXIUKmbHe1acy6u-fIVX Watch this video until the end to see how to do business on your term. ★☆★BONUS FOR A LIMITED TIME★☆★ You can download Dan Lok's best-selling book F.U. Money for FREE: http://www.fumoneybook.com First of all, they train their clients how to treat you. Learn to set expectations. You have to Sell them on the Idea of how to work with you. Dan Lok Shares a Great Script that you can use. Watch all the way to the end and Claim your Bonus: ★☆★ SUBSCRIBE TO DAN'S YOUTUBE CHANNEL NOW ★☆★ http://bit.ly/DanLokSubscribe Check out these Top Trending Playlist: 1.) How to sell High ticket products & Services: https://www.youtube.com/playlist?list=PLEmTTOfet46PlgDZSSo-gxM8ahZ9RtNQE 2.) The Art of High Ticket Sales - https://www.youtube.com/playlist?list=PLEmTTOfet46NufVkPfYhpUJAD1OBoQEEd 3.) Millionaire Mindset - https://www.youtube.com/playlist?list=PLEmTTOfet46O591glMGzRMoHaIJB-bQiq Dan Lok, a.k.a. The King of High-Ticket Sales is one of the highest-paid and most respected consultants in the luxury and “high-ticket” space. Dan is the creator of High-Ticket Millions Methodology™, the world's most advanced system for getting high-end clients and commanding high fees with no resistance. Dan works exclusively with coaches, consultants, thought leaders and other service professionals who want a more sustainable, leveraged lifestyle and business through High-Ticket programs and Equity Income. Dan is one of the rare keynote speakers and business consultants that actually owns a portfolio of highly profitable business ventures. Not only he is a two times TEDx opening speaker, he's also an international best-selling author of over 12 books and the host of Shoulders of Titans show. Dan's availability is extremely limited. As such, he's very selective and he is expensive (although it will be FAR less expensive than staying where you are). Many of his clients are seeing a positive return on their investments in days, not months. But if you think your business might benefit from one-on-one interaction with Dan, visit http://danlok.com Or consider becoming a member of his high-level mastermind for experts: http://www.danlokinnercircle.com ★☆★ WANT TO OWN DAN'S BOOKS? ★☆★ http://www.amazon.com/Dan-Lok/e/B002BLXW1K ★☆★ NEED SOLID ADVICE? ★☆★ Request a call with Dan: https://clarity.fm/danlok ★☆★ JOIN DAN'S PRIVATE FB GROUP FOR CONSULTANTS & COACHES ★☆★ Apply here: https://www.facebook.com/groups/highticketconsulting/ Dan hangs out there quite a bit. ★☆★ CONNECT WITH DAN ON SOCIAL MEDIA ★☆★ Blog: http://www.danlok.com/blog/ Podcast: http://www.shouldersoftitans.com/ FB Group: https://www.facebook.com/groups/highticketconsulting/ Twitter: https://twitter.com/danthemanlok Instagram: https://www.instagram.com/danlok/ YouTube: https://www.youtube.com/user/vanentrepreneurgroup Linkedin: https://www.linkedin.com/in/danlok Meetup: http://www.meetup.com/Vancouver-Entrepreneurs-Group-Business-Network/ Amazon: http://www.amazon.com/Dan-Lok/e/B002BLXW1K This VIdeo is about: How Successful People Manage Client Relationships - Millionaire Productivity Habits Ep. 17 https://youtu.be/Do1rWmgADRc https://youtu.be/Do1rWmgADRc
Views: 5918 Dan Lok
Best Practices for Managing and Measuring Partner Relationships
 
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In this webinar, Stanford professor Lynda Kate-Smith provides easy-to-digest frameworks for thinking about partner relationships. What you discover in this session will serve you well with the core partner types most businesses encounter: supplier partners, distribution partners and influence partners. Learn more about the Stanford Innovation and Entrepreneurship certificate: http://create.stanford.edu/
Views: 14720 stanfordonline
Leslie Kerner on Learning Client Relationship Management at Deloitte
 
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In Chapter 9 of 21 in her 2013 Capture Your Flag interview, education software company executive Leslie Kerner answers "What Did You Learn in Your First Job After College That is Still Relevant Today?" In her first job out of college, Kerner takes a job as a business analyst at management consulting company Deloitte. There she learns the importance of client relationship management working across industries in diverse work environments. By building trust and helping clients understand she was there to help and not hinder, Kerner builds project teams that work together to solve problems. Leslie Kerner is Senior Vice President and General Manager for the Professional Services group at Amplify, a software and services company innovating K-12 education. She is responsible for building and managing training, professional development and consulting services for schools. Previously, Kerner worked as a management consultant at Deloitte & Touche. Kerner earned an MBA from the Duke University and a BA from Northwestern University. Capture Your Flag is a career documentary interview series that interviews 60 up and coming leaders annually to gather knowledge and share a Near Peer Learning experience its audience may use to better plan, pursue and achieve life and career aspirations. Discover more at http://www.captureyourflag.com/ Follow us on Twitter: http://www.twitter.com/captureyourflag Like us on Facebook: http://www.facebook.com/captureyourflag
Views: 2344 Capture Your Flag
Managing Profitable Customer Relationships
 
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As business people, we want to make money in business and have happy customers. Let's talk about combining the two and making customer relationships profitable. First things first, keep in my that your customers are looking for solutions, they're not looking to be sold. Watch and Enjoy! Marianne DeNovellis ======================== Video by Nate Woodbury BeTheHeroStudios.com http://YouTube.com/NateWoodburyHero
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 569611 Valuetainment
How To Build Relationships With Senior Executives
 
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** Get more free marketing tips at http://www.ianbrodie.com/moreclientstvsignup ** We all want to build relationships with our most senior clients - but what's the best way of doing it? In this video I share my number one (yet most often overlooked) strategy for getting senior client relationships.
Principles of Marketing Lesson 1 #3 | Building Customer Relationships
 
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This video covers the third and final part of Chapter 1 in Kotler and and Armstrong's Principles of Marketing Textbook. Topics Include: Customer Relationship Management (CRM) Building Customer Relationships Customer lifetime Value Customer Equity Shifts in Marketing Concepts Music: Intractable by Kevin MacLeod is licensed under a Creative Commons Attribution license (https://creativecommons.org/licenses/by/4.0/) Source: http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1100194 Artist: http://incompetech.com/
Views: 4709 Excessively Moderate
The Vendor Client relationship - in real world situations
 
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www.scofieldedit.com Produced by Scofield Editorial, Inc. Casting Agency: Artistic Enterprises Casting Director: Michelle Moore Video Store Customer: David Meek Video Store Clerk: Nick Krcek Restaurant Customer (Male): Andy Guerdan Restaurant Customer (Female): Andrea Gregory Server: Landon Mitchell Chef: Ron Pinkney Hair Stylist: Chris Cones Salon Patron: Anna Martinez Additional Crew: Lighting Director: Luke Amos Camera Assist/Best Boy/Boom Op: Benjamin Dewhurst Location Audio/Mix: Ben Ericsen Special Thanks to: Earshot Audio Post Mass Ave Video Marco's Restaurant & Lounge Secrets Nail & Hair Salon
Views: 2888655 zeorge497
D&B: Building Successful B2B Client Relationships
 
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This easy-to-replicate whiteboard is used to walk clients through the "Relationship Engine", D&B's approach to marketing success. D&B delivers significant value for Marketers looking to improve performance of digital programs. During each step of the process our customer intelligence improves the quality of customer engagement.
Views: 1870 Dun & Bradstreet
Key accounts management Creating a successful relationship | Accounting and Finance | Dubai | Meirc
 
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It is easy to assume that Key Accounts are those major customers who bring the largest profits. The reality is that Key Accounts come in different sizes and they are all critical to the success of the product or service supplier. This is where Key Account Management (KAM) comes into play: it provides the supplier with the framework to strategically manage those key customers while driving strategic alignment and delivering the right business value to the relationship. Join us on this Meirc webinar as we explore Key Account Management, its importance in mapping growth strategies, its impact on the organization, the management, and the people involved. We will also focus on the type of measures and KAM processes required to deliver optimum benefits against projected investments. Find out more detail at https://goo.gl/LCEhCh
Views: 17386 Meirc TC
Managing the Value of Customer Relationships | Wharton on edX | Course About Video
 
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Learn how to identify your most valuable customers to develop and implement customer-centric strategies and maximize their strategic value. Take this course on edX: https://www.edx.org/course/managing-value-customer-relationships-wharton-customervaluex#! ABOUT THIS COURSE Did you know your best opportunities for growth may not lie solely in developing new “blockbuster” products or services? They may instead be found by focusing on your existing best customers — and finding new customers with similar behavioral tendencies. Created by Professor Peter Fader, a world-renowned thought leader on marketing analytics and co-founder of Zodiac, a predictive analytics solution built on the breakthrough consumer behavior models developed by Professor Fader, this marketing course is designed to help you identify your most valuable customers and maximize their strategic value. You might have the data and the technology to track your best customers, but how can you meaningfully differentiate them from the rest? How do you align your operations around them? And how do you create and sustain competitive advantages from such practices? In this course, you’ll radically rethink how you develop and implement customer-centric strategies that you can apply to your existing customers today. You’ll also gain valuable insights into how to apply performance metrics and rethink product development processes in order to meet the needs of your most valuable customers. WHAT YOU'LL LEARN - Make an informed decision about whether, how, and when to invest in customer centricity - Make the case for customer centricity in your organization - Find a balance in your organization between customer-centric and product-centric efforts - Decide what initial experiments your company should invest in to achieve customer centricity - Choose metrics to gauge and guide ongoing customer-centric efforts
Views: 604 edX
Day in the Life: Client Relationship Manager at FInancial Finesse
 
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Laura explains what its like being a client relationship manager at Financial Finesse, from managing day to day operations for existing clients, implementing new clients, developing strategy for products, and expanding client relationships.
Views: 1531 Financial Finesse
Use a strategic review model to evaluate your project and role
 
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Are you struggling in your role as an account manager? Feeling like you can't discuss issues with your line manager? Why not carry out a strategic review of your situation and demonstrate you're able to step back and look at the situation objectively rather than emotionally. The Strategic Review Model is a 4 part system to evaluate how a project went i.e. what were the successes, what were the challenges, what needs to change for next time and who is going to take action. So if you find yourself in your role struggling e.g. irritating boss, overloaded with work, no access to senior clients etc, instead of reacting emotionally why not try to analyse the situation objectively using the strategic review format and then present your analysis to the senior management team? You'll come across as pro-active, in control, having the ability to be objective, address the struggles you're experiencing and ultimately will be drawing the issues to everyone's attention so they can be given the opportunity of helping you resolve them. Try it! If you’d like to know a systematic approach to growing your existing client accounts, you can download my FREE 5 step client development model template here: http://bit.ly/5StepModel. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://accountmanagementskills.com. Come and connect with me on Facebook https://www.facebook.com/AccountManagementSkills/, Twitter https://twitter.com/AccountMgtSkill or Linked-in https://www.linkedin.com/in/jennyplant/. If you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Manager group on Linked-in here: https://www.linkedin.com/groups/8632030. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://bit.ly/accountmanagersuccess. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first. You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understand's the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building. There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition. Look forward to connecting with you!
The 6 Skills Every Strategic Account Manager Should Have
 
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Strategic account management skills are a key part of being successful at managing and growing an organisation's largest and most profitable accounts. But which skills truly matter ? And what do top-performing organisations do differently from the rest ? ----------- Liked this video ? Then find even more advanced B2B sales tips, strategies and techniques on http://www.agocluytens.com, or subscribe on Youtube: https://www.youtube.com/subscription_center?add_user=agocluytens Connect with me on: LINKEDIN: http://www.linkedin.com/in/agocluytens TWITTER: http://www.twitter.com/acluytens YOUTUBE: http://www.youtube.com/agocluytens GOOGLE+: https://plus.google.com/u/0/+AgoCluytens/ WEBSITE: http://www.agocluytens.com For more information on sales training, coaching and consulting from RAIN Group, please visit http://www.raingroup.com
Views: 41133 Ago Cluytens
Introduction to CRM - Customer Relationship Management Systems | Class
 
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http://frugalbrothers.com This is an introductory class covering various elements of a customer relationship management system. The class agenda is below: Introduction to Customer Relationship Management Systems|Class Part 1: What is CRM A) Business is about People and Relationships B) Your customers come with an Acquisition Cost and have a Lifetime Value C) CRM was developed to nurture Relationships D) CRM is your companies front office (sales, marketing, customer service) Part 2: Why You Need CRM A) Business without CRM B) loose valuable data when a sales person quits (one uses outlook, another excel, another evernote, and so on) C) Business lose when data isn’t centralized D) Businesses lose when they fail to spot trends E) Businesses lose when they don’t offer key people a 360 degree view of their customers/vendors F) Business lose when they can’t forecast CAC or LTV G) Business Lose when customers defect to a competitor Part 3: What CRM Offers You A) CRM systems are modular Accounts, Contacts,Leads,Opprtunities,Sales,Quotes,Invocies,Activvities,Vendors,Help Desk, B) CRM systems can contain knowledge bases and make distributing collateral easier C) CRM systems organize and relate customer and vendor information D) CRM systems may integrate with Office 365, Google Apps E) CRM systems may offer Automation (Drip email, birthday greetings, reports and more) F) CRM Offer workflows such as lead distribution, follow up, activities, G) CRM offer Analytics , Sales Funnel, Sales forecasting, campaign costs and more H) CRM systems can integrate with your website, provide autoresponders I) CRM systems can deduplicate data J) CRM systems can follow customers on social media K) CRM systems can manage marketing campaigns and dollars L) CRM systems can incorporate different marketing tracks M) CRM systems can integrate with Accounting, project management, office applications Part 4 How CRM is Obtained A) CRM systems available on premise and hosted B) Pricing as low as 0.00 to 90 or more per user C) Maybe priced based on different versions D) Might have pricing based on storage E) Might have pricing based on plugins and add-ons Part 5 Popular CRM Systems Sugar CRM, Microsoft CRM, Salesforce,GoldMine, Zoho CRM,Insightly,SalesLogix,NetSuite,Work ETC,Nimble
Views: 230166 FrugalTech
Creating Customer Value & Customer Relationship
 
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“Creating Customer Value & Customer Relationship” by Dr. C. Babu, Professor and Director at Durgadevi Saraf Institute of Management Studies. This session cover topics related to customer perceived value, value offering & customer value analysis. Shot at the Deviprasad Goenka Management College of Media Studies using AB-Live virtual studio technology.
Views: 11576 DSIMS
Managing Supplier Relationships (Prof. Daniel Corsten)
 
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Managing Supplier Relationships (Prof. Daniel Corsten)
Views: 9038 imesch01
Introduction to Customer Relationship Management (CRM) Dr. Nancy Rauseo
 
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Dr. Nancy Rauseo explains how Customer Relationship Management can improve efficiency and effectiveness in the marketing process. Nancy leverages her expertise in personal selling, sales management, B2B sellling, and CRM to train sales professionals in the United States and throughout Latin America.
Views: 52709 Nancy Rauseo
Strategies for Managing Stakeholder Relationships - R. Edward Freeman
 
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R. Edward Freeman on Stakeholder Theory - 10
Views: 31697 corporateethics
Strategic Account Management | Loyal and Committed Customer-Supplier Relationships
 
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Dennis Chapman, a SAMA practitioner and respected sales thought leader shares insight from his personal experience working with clients and his expertise on maximizing the relationship between suppliers and their strategic customers. In this video he discusses the fundamentals of cultivating commitment and loyalty to build stronger customer-supplier relationships in strategic account management.
Views: 525 The Chapman Group
10 Steps to Effective Stakeholder Engagement
 
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This webinar defines the important steps in understanding stakeholder expectations and effective communication so that the best results are ensured for everyone. Subscribe to the ITMPI to access over 1000+ hours of on demand, PDU approved webinars: http://www.itmpi.org/subscribe Free membership gives you access to over 150 live, PDU approved, educational broadcasts throughout the year at www.itmpi.org/webinars Premium membership gives you unlimited access -- for a period of one whole year -- to over 1000+ hours of archived PDU approved recordings at www.itmpi.org/library Use coupon code YOUTUBE during checkout to reduce your premium membership price from $199 per year to $99 per year. That's a $100 discount. And that's $99 for unlimited PDUs for ONE WHOLE YEAR! CONNECT WITH US: Google+ - http://bit.ly/13TR5FU Facebook - http://www.facebook.com/ITMPI Twitter - http://www.twitter.com/ITMPI LinkedIN - http://linkd.in/1tKbrOB Pinterest - http://www.pinterest.com/itmpi/ ABOUT US: The IT Metrics and Productivity Institute (ITMPI) is an organization dedicated to best practices education in IT management, project management, and software development. Our mission is to pull together the expertise and educational efforts of the world's leading IT thought leaders and to create a single online destination where IT practitioners and executives can meet all of their educational and professional development needs. We also have created the largest repository of high quality, PDU and CDU approved, online education in the world. ABOUT THE PRESENTER: Dr Lynda Bourne FAIM, FACS, PMP is a senior management consultant, professional speaker, trainer and an award winning project manager with 25+ years professional industry experience. She is the CEO and Managing Director of Stakeholder Management Pty Ltd and Director of Professional Services with Mosaic Project Services Pty Ltd focussing on the delivery of stakeholder management and other project and organisation related consultancy, mentoring and training for clients world-wide. She is a member of the International Faculty at EAN University, Columbia, teaching in the Masters of Project Management course. She is also visiting International Professor in the Master’s program "Innovation" (MSc) at the Faculty of Exact Sciences and Innovative Technologies, Sholokhov Moscow State University for the Humanities. The modules Lynda teaches are focused on stakeholder management, communication and leadership in project management. Dr Bourne is a Fellow of the Australian Institute of Management and a Fellow of the Australian Computer Society. She was the inaugural (2003) winner of PMI Australia’s ‘Project Manager of the Year’ award, and has also been included in PMI’s inaugural list of ‘25 Influential Women in Project Management’ (2006) and has been an entrant in the ‘Who’s Who of Australian Women’ since 2007. For her doctoral thesis, Lynda investigated the dynamics of the interaction between project teams and their key stakeholders. Lynda is a recognised international author, seminar leader and speaker on the topic of stakeholder management and the Stakeholder Circle visualisation tool, her book Stakeholder Relationship Management: A Maturity Model for Organisational Implementation (Gower, 2009) defines the SRMM® model for stakeholder relationship management maturity. She has presented at conferences and seminars in Europe, Russia, Asia, New Zealand, Australia and the Middle East to audiences in the IT, construction, defence and mining industries and has been key speaker on stakeholder engagement practices at meetings, workshops and conferences. She has edited the book Advising Upwards (Gower, 2011) selecting a group of experts in their field to provide practical advice for those seeking to influence their senior stakeholder and help their managers help them. She presents workshops regularly in the Government sector on stakeholder engagement and project governance. Lynda’s career has combined practical project experience with business management roles and academic research to deliver successful projects that meet stakeholders’ expectations. She has worked as a Senior Management Consultant with various organisations in Australia and South East Asia including senior roles with telecommunication companies. Other industry-related roles include strategic planning, Account Management within the IT industry, Business Process Re-engineering (BPR) and business development in both private enterprise and Government bodies in Australasia and South East Asia.
Managing Client Relationships
 
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http://www.EngageSelling.com Sales training with Colleen Francis of Engage Selling on managing client relationships. For more great sales advice, go to EngageSelling.com and take our free 7 day video ecourse!
Views: 537 Colleen Francis
Account Manager Success Plan introduction
 
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Are you an account manager struggling to know where to start with client development? Looking for a roadmap for helping you grow business? This video is a quick introduction to my dedicated 12 module online training course for account managers: http://bit.ly/accountmanagersuccess. Try it! If you’d like to know a systematic approach to growing your existing client accounts, you can download my FREE 5 step client development model template here: http://bit.ly/5StepModel. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://accountmanagementskills.com. Come and connect with me on Facebook https://www.facebook.com/AccountManagementSkills/, Twitter https://twitter.com/AccountMgtSkill or Linked-in https://www.linkedin.com/in/jennyplant/. If you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Manager group on Linked-in here: https://www.linkedin.com/groups/8632030. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://bit.ly/accountmanagersuccess. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first. You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understand's the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building. There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition.
Supplier Relationship Management - Process & Tools in Supply Chain Relationships | AIMS Lecture
 
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Lecture: Supplier Relationship Management http://www.aims.education/study-online/supplier-relationship-management/ It is a type of supply chain relationships, which affects all areas of the supply chain. It has a dramatic impact on supply chain performance. Most fundamental requirements is changing the nature of traditional relationships between suppliers and customers in the supply chain.
Views: 30412 AIMS Education - UK
What is the 5 step client development model?
 
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Most creative agencies (PR, digital, advertising, promotions, packaging, design etc) have a great and very thorough process for managing a project through the agency. However, they don't often have a process for growing existing accounts (client development). The 5 step 'APPLE' model is a step by step process account managers can follow to help them grow the relationship. Try it! If you’d like to know a systematic approach to growing your existing client accounts, you can download my FREE 5 step client development model template here: http://bit.ly/5StepModel. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://accountmanagementskills.com. Come and connect with me on Facebook https://www.facebook.com/AccountManagementSkills/, Twitter https://twitter.com/AccountMgtSkill or Linked-in https://www.linkedin.com/in/jennyplant/. If you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Manager group on Linked-in here: https://www.linkedin.com/groups/8632030. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://bit.ly/accountmanagersuccess. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understand's the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition.
How to spread the client-agency relationship risk for account management leaders
 
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How do you reduce the risk of losing your client? One of the ways is by spreading the relationship risk. You can do this by implementing a Client-Agency map. This is a simple review of how many relationships you have at every level between your client and your agency. In this video we discuss what a client-agency map is, why it’s beneficial and how you can implement one right now. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://accountmanagementskills.com and check out the blog where you’ll find tips for being a great account manager. Come and connect with me on Facebook https://www.facebook.com/AccountManagementSkills/ or Twitter https://twitter.com/AccountMgtSkill. And if you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Management group on Linked-in here: https://www.linkedin.com/groups/8632030. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://bit.ly/accountmanagersuccess. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first. You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understands the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building. There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition.
What is client development? Module one, part one of The Account Manager Success Plan
 
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In Module 1 Part 1 of the Account Manager Success Plan Online Training (http://bit.ly/accountmanagersuccess) for creative agency account managers we talk about what agency leaders really want, what client development is and the kind of sales terminology we use when we refer to agency growth. This course is for anyone managing client relationships working in a creative agency (PR, advertising, digital, marketing, promotions, packaging, design) who wants to build confidence with the client, put themselves in a good position to get promoted and grow agency revenues by knowing how to develop their existing client accounts. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://accountmanagementskills.com. Come and connect with me on Facebook https://www.facebook.com/AccountManagementSkills/, Twitter https://twitter.com/AccountMgtSkill or Linked-in https://www.linkedin.com/in/jennyplant/ for more tips on how to improve your account management skills. If you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Manager group on Linked-in here: https://www.linkedin.com/groups/8632030. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://bit.ly/accountmanagersuccess. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understand's the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition so check out this online course now: http://bit.ly/accountmanagersuccess. Account managers in many creative agencies don't usually receive formal sales training or know how to strategically grow the account and yet it's a requirement for the role. I spent many years of my life managing client relationships without knowing that there were some strategies and tactics to help me develop the client relationship and position me more as a strategic partner rather than a supplier. I received two years formal sales coaching and thought 'how could I have gone through my whole career and not known this stuff!'. That's why I developed the Account Manager Success Plan online programme. It's a step by step model to help account managers with tools, models, scripts, templates and case studies to help you know exactly what to say and how to manage the client relationship, add value to their business and add revenue to the bottom line of the agency you're working for. Look forward to connecting with you!
TESCO: The Customer Relationship Management Champi
 
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CRM is an acronym that stands for Customer Relationship Management. It describes the strategy that a company uses to handle customer interactions and helps an enterprise to manage customer relationships in an organized way. An enterprise might build a database about its customers that describes relationships in sufficient detail which products he bought, what is important for him, when is his birthday, where does he live and so on. One example of a common CRM strategy is the rewards card program offered by many supermarkets. We will come to this point later how Tesco implemented their loyality card. CRM existes as long as people have been buying and selling. Computers have greatly enhanced the customer relationship management process because the key to a good CRM is uncovering and storing information about customers. The more a company knows about its customers, the better it can manage those relationships.   The aims of CRM are to help an enterprise to identify and target their best customers and manage marketing campaigns. The management has to provide employees with these collected information to know their customers, understand and identify customer needs. Furthermore it allows the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 15002 Tarek S
Client Relationship Consultancy
 
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Experts in client relationships, we work with advertising and marketing agencies to help them monitor and manage their customer relationships.
Retirement Planning, How We Establish a Client Relationship, Investment Strategies
 
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http://www.steilacoominvestments.com/ Securities and advisory services offered through Commonwealth Financial Network, member www.FINRA.org/www.SIPC.org , a registered investment adviser. Fixed insurance products and services offered through Steilacoom Investments. Steilacoom Investments. 208 Wilkes Street, Steilacoom, WA 98388. (253) 582-5225. This communication is strictly intended for individuals residing in the states of AZ, CA, DC, NE, NM, OR, WA. No offers may be made or accepted from any resident outside these states due to various state regulations and registration requirements regarding investment products and services. ___ retirement, retirement planning, retiree, retirees, life as a retiree, retirement income planning, estate, estate planning, tax planning, tax planning strategies, affluent, affluent society, beneficiary, beneficiaries, beneficiary definition, designation, risk management, risk management plan, risk management solutions, risk management process, risk management and insurance, asset allocation, asset allocation strategy, strategic asset allocation, alternative investments, alternative investment market, investment diversification, diversification, diversification strategy, diversification and portfolio risk, diversified portfolio, strategic asset management, asset management, contrarian investing, contrarian, contrarian investment strategy, stocks and bonds, stocks vs bonds, unit investment trust, unit investment trust fund, annuities, annuity, fixed annuity, variable annuities, brokered cds, brokered certificate of deposit, reits, reit, real estate investment trust, sophisticated investor, sophisticated investors, how to organize your finances, financial organization, investment peace of mind, financial peace of mind, simplify my investments, knowledgeable investment advice, investment sounding board, sounding board, investment discipline, investing for the affluent, modern equipment, advanced software, reporting services, reporting, analytical tools, advanced analysis, advanced analytics, commonwealth financial network, fidelity investments, national financial services, required minimum distributions, individual retirement account, 401k, 401k rollover, 401k investing, 401k advice, mega corporation, mega corp, personalized customer service, customer service, privately owned company, privately owned business, small business solutions, business travel, modern equipment, advanced software, reporting services, reporting, analytical tools, advanced analysis, advanced analytics, client service, client service excellence, retiree, retirees, life as a retiree, retirement, retirement planning, best in class, solution, solutions, broad array, investments, investment strategies, old fashioned, limited, clientele, electronic, electronic funds transfer, automated clearing house, power of attorney, estate planning attorneys, estate planning, CPA, certified public accountant, living trust, living trust vs will, revocable living trust, irrevocable living trust, beneficiary, beneficiaries, beneficiary definition, designation, employee turnover, steilacoom, ferries in steilacoom, businesses in steilacoom, trains in steilacoom, steilacoom farmers market, pioneer orchard park, farmers market, puget sound, south puget sound, bair drug and hardware, topside bar and grill, bellevue, bellevue washington, western washington university, finance degree, finance major, customer service, personalized customer service, client service, client service excellence, 1854, W.L. Bair; G.L. "Cub" Bair
How to Plan a CRM Project - CRM strategy planning advice from a UK consultancy partner
 
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How do you get started with customer relationship management? Here are 11 tips to plan a CRM strategy and avoid the pitfalls. Preact are a specialist CRM partner based in the UK since 1993 working with Microsoft Dynamics CRM and ACT! offering professional services for implementation, support help and advice. Contact us at http://www.preact.co.uk to find out more.
Views: 41980 Preact Limited
Don Peppers: Customer Relationship Management and Marketing Expert, Keynote Speaker
 
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Recognized for over a decade as one of the leading authorities on customer-focused relationship management strategies for business, Don Peppers is an acclaimed author and a founding partner of the world's premier customer-centered management consulting firm. Don Peppers provides clients with world-class customer strategy, flawlessly executed, for bottom-line impact, focused on helping clients understand their customers and the value that they create. Don Peppers is a popular voice among editors and the media, both online and in print, and is the co-author, with Martha Rogers, Ph.D., of a series of international best sellers that have collectively sold over a million copies in 17 languages. The One to One Future was named by Inc. Magazine's editor as "one of the two or three most important business books of all time," and is considered by many as the bible of the CRM revolution. Don Peppers and Martha Rogers' most innovative strategic thinking is embodied in their books, Rules to Break & Laws to Follow and Return On Customer (or ROC) which advanced the concepts and tenets of business valuation to the next evolutionary stage, documenting the customer base as a revenue-producing asset for businesses, capable of driving a company's long-term economic worth. It climbed to the top 20 business books on Amazon. Fast Company cited the books on their list of the 25 "Best Books" in business. Return On Customer was also a finalist in the American Marketing Association Foundation's Berry-AMA Book Prize, for innovation and worldwide contribution to the professional field. Don Pepper's vision, perspective and thoughtful analysis of global business practices has earned him some significant citations by internationally recognized entities. The Times of London has cited him among their "Top 50 Business Brains" in 2005. Similarly, the United Kingdom's premier marketing organization, the Chartered Institute for Marketing, cited Don Peppers among their inaugural listing of the 50 "most influential thinkers in marketing and business today." Don Peppers has been ranked by Accenture's Institute for Strategic Change among the global "Top 100 Business Intellectuals" for two years running. Business 2.0 Magazine named him one of the "foremost business gurus of our times," and the World Technology Network has cited Don Peppers as an "innovator most likely to create visionary 'ripple effects'." Inc. Magazine cited Don Peppers & Martha Rogers as Web Awards winners for the innovative way their firm uses the Internet to leverage their collective expertise to service clients. Don Peppers' expertise and clear, concise way of thinking places him in high demand as both a speaker and a management advisor with Fortune 500 executives and entrepreneurs seeking to identify their most valuable customers, increase customer satisfaction, and improve ROI and ROC. More About Speaker Don Peppers . . . Other works by Don Peppers and Martha Rogers include Enterprise One to One, which received a five-star rating from The Wall Street Journal, shows how CRM strategies and interactive marketing should be applied differently in different business situations. The One to One Fieldbook, is a step-by-step guide to the mechanics of Peppers and Rogers' unique methodology for building customer relationships. The One to One Manager highlights the pioneers who dared to implement one-to-one strategies. One to One B2B: Customer Development Strategies for the Business-to-Business World made The New York Times Best Seller list within a month of publication, and provides detailed case studies on five major corporations that embraced a vision for the B2B customer relationship. The authors have also published the first-ever CRM textbook for university use in graduate level courses, Managing Customer Relationships. To hire Don Peppers to speak to your team, contact BigSpeak Speakers Bureau. http://www.bigspeak.com/don-peppers.html For information about BigSpeak, https://www.bigspeak.com/
Managing investment taxation can improve your client relationships | Tax Investment Strategies
 
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Among advisors, the discussion on funds is generally relegated to expense loads and the Statement of Additional Information fees. But there is a growing conversation about the taxation of open-ended mutual funds versus ETFs and static allocation models. Acquiring a basic understanding of these tax issues can set the backdrop for presenting tax-advantaged insurance products. Nationally recognized product taxation expert Ken Davis is interviewed by Steve Savant, syndicated financial columnist and talk show host, on this episode of "Let's Get Down to Business." http://youtu.be/LSvLN253R6A
Views: 388 Ash Brokerage
Better Agency Client Relationships Part 1 of 2
 
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Presentation to the American Chamber of Commerce in Hong Kong by Darren Woolley, Managing Director, Trinity P3 Marketing Management Consultants on Monday May 10, 2010. Discussion on the various structures available to marketeers for engaging the range of service providers to meet the increasingly complex marketing requirements.
Views: 370 Darren Woolley
How can an agency account manager be more strategic?
 
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If you’re an agency account manager or account director thinking you need to be more ‘strategic’ in your role, I’d love to hear from you. I’ve been meeting many agency account managers who want to be able to add more value to the client briefing process, develop robust proposals, work on pitch briefs, uncover insight or simply ask the right questions to the client. Many want to get promoted to account director and some simply want to feel more confident that they can add value to the relationship. If this is you please get in touch. [email protected] Don't forget to connect on social media: If you’d like to know a systematic approach to growing your existing client accounts, you can download my FREE 5 step client development model template here: http://bit.ly/5StepModel. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://accountmanagementskills.com. Come and connect with me on Facebook https://www.facebook.com/AccountManag..., Twitter https://twitter.com/AccountMgtSkill or Linked-in https://www.linkedin.com/in/jennyplant/. If you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Manager group on Linked-in here: https://www.linkedin.com/groups/8632030. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://bit.ly/accountmanagersuccess. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first. You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understand's the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building. There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition.
Essential pre-meeting check-list for Account Managers
 
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For every Account Manager regardless of industry, meetings are part and parcel of our role. We are often presenting ideas and proposals to clients so we want to come across as prepared and professional. It’s essential we are able to focus on the content of the presentation rather than worrying about logistics or whether we have brought everything with us. So to ensure you are always super prepared for every meeting, it’s good to have a quick checklist to tick off with what you’ve covered. PALACE is a model you can follow for this reason to help you come across as poised, prepared and on the front foot rather than back foot in every client meeting. Try it! If you’d like to know a systematic approach to growing your existing client accounts, you can download my FREE 5 step client development model template here: http://bit.ly/5StepModel. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://accountmanagementskills.com. Come and connect with me on Facebook https://www.facebook.com/AccountManagementSkills/, Twitter https://twitter.com/AccountMgtSkill or Linked-in https://www.linkedin.com/in/jennyplant/ for more tips on how to improve your account management skills. If you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Manager group on Linked-in here: https://www.linkedin.com/groups/8632030. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://bit.ly/accountmanagersuccess. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first. You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understand's the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building. There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition so check out this online course now: http://bit.ly/accountmanagersuccess.
Client Development For Creative Agency Account Managers (Module 1 Part 1)
 
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CLICK LINK : http://www.socialpilot.co?refer=J0QY5TIF In Module 1 Part 1 of the Account Manager Success Plan Online Training (http://www.socialpilot.co?refer=J0QY5TIF) for creative agency account managers we talk about what agency leaders really want, what client development is and the kind of sales terminology we use when we refer to agency growth. This course is for anyone managing client relationships working in a creative agency (PR, advertising, digital, marketing, promotions, packaging, design) who wants to build confidence with the client, put themselves in a good position to get promoted and grow agency revenues by knowing how to develop their existing client accounts. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://www.socialpilot.co?refer=J0QY5TIF. Come and connect with me on Facebook http://www.socialpilot.co?refer=J0QY5TIF..., Twitter http://www.socialpilot.co?refer=J0QY5TIF or Linked-in http://www.socialpilot.co?refer=J0QY5TIF/ for more tips on how to improve your account management skills. If you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Manager group on Linked-in here: http://www.socialpilot.co?refer=J0QY5TIF. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://www.socialpilot.co?refer=J0QY5TIF. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understand's the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition so check out this online course now: http://www.socialpilot.co?refer=J0QY5TIF. Account managers in many creative agencies don't usually receive formal sales training or know how to strategically grow the account and yet it's a requirement for the role. I spent many years of my life managing client relationships without knowing that there were some strategies and tactics to help me develop the client relationship and position me more as a strategic partner rather than a supplier. I received two years formal sales coaching and thought 'how could I have gone through my whole career and not known this stuff!'. That's why I developed the Account Manager Success Plan online programme. It's a step by step model to help account managers with tools, models, scripts, templates and case studies to help you know exactly what to say and how to manage the client relationship, add value to their business and add revenue to the bottom line of the agency you're working for. Look forward to connecting with you!
Views: 10 Dorris Larrimore
Building Customer Relationships
 
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Building Customer Relationships is discussed by Francis Ablola at the Marketer's Black Book Internet Marketing For Beginners Live Event in Jacksonville, Fl. Find out more about internet marketing and building online businesses at http://www.marketersblackbook.com Thanks for watching!
Views: 2162 MarketersBlackBook
Relationship Management Video Team Building Best Training Hindi English Delhi NCR India.
 
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To Attend a 4 hour Power Packed “Extreme Motivation & Peak Performance” Seminar of BOUNCE BACK SERIES, Call at +919310144443 or Visit https://bouncebackseries.com/ To attend upcoming LEADERSHIP FUNNEL PROGRAM, Call at +919810544443 or Visit https://vivekbindra.com/upcoming-programs/leadership-funnel-by-vivek-bindra.php Watch the Leadership funnel Program Testimonial Video, here at https://youtu.be/xNUysc5b0uI Follow our Official Facebook Page at https://facebook.com/DailyMotivationByVivekBindra/ and get updates of recent happenings, events, seminars, blog articles and daily motivation. VIDEO: Best Motivational Speaker in Delhi, India Mr. Vivek Bindra is the founder of Global ACT. An Author, Motivational Speaker, Corporate Trainer, Business Consultant and Life Coach. Biography He inspires and encourages people, making them realize their true potential. His 10 years of research, understanding and experience have helped people on the path of personal growth and fulfillment. Hundreds of thousands have benefited from his dynamic workshops internationally in over 5 countries. He has been recognized by Various National & International NGOs and honored by Rotary International. For More Motivational Speeches and inspiration,Please subscribe our video. Visit us : www.vivekbindra.com -~-~~-~~~-~~-~- Please watch: "3 Steps for Guaranteed Secret of Success Motivational Video in Hindi by Mr Vivek Bindra" https://www.youtube.com/watch?v=q_GanFLk45k -~-~~-~~~-~~-~-
What Is Customer Relationship Marketing?
 
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Learn how to increase customer engagement or revenue through opt in the marketing concept states that an organization achieves goals by knowing needs and wants of target markets delivering desired satisfactions let us help you create important loyal relationships meaningful relevant programsCrm)? Definition what is relationship (crm)? from management (crm). Crm allows businesses to develop long term relationships with established and new customers while helping streamline corporate performance crm leverages amplifies customer base of an organization through efficacious efficient marketing. Customer relationship marketing crm slideshare. In fact crm has brought up new dimensions in the 7 nov 2014 customer relationship management (crm) is a term that refers to practices, strategies and technologies companies use manage analyze interactions data throughout lifecycle, with goal of improving business relationships customers, assisting retention driving 20 marketing strategy designed encourage strong, lasting connections 4 oct 2009 crmoverview millennium source 11 jan 2012 basically university be misleadingly narrow term, (rm) (3). Zunch, inc data warehouse technology, used to aggregate transaction information, merge the information with crm products, and relationship marketing was first defined as a form of developed from direct response campaigns which emphasizes customer retention small business owner, you work hard get new customers, once they walk in door, should do everything can make sure return is relation really thing? Remember late night shows top ten list? David letterman would deliver signs your drive efforts five9 management (crm) integrations 17 sep 2012. The challenge is to lock the relationship marketing i course a database offered by dma. What is customer relationship management (crm)? Definition what marketing? from whatis. Crm)? Definition what is customer relationship marketing (crm)? from techopedia crm url? Q webcache. It helps you stay customer relationship management companies retain customers and boost the effectiveness of their marketing strategies. Crm)? Definition what is customer relationship marketing (crm)? from management (crm) and. People buy according to their needs and timeline, not yours. Customer relationship management (crm) slidesharecustomer wikipediarelationship marketing & crm customer relation insightlywhat is building motherhood what crm? salesforce and technology project strategic courses the experian. Building customer relationships for enduring profits in a wired economypresident & ceo. Googleusercontent search. Salesforce defines crm as a strategy for managing all your company's relationships and interactions with customers potential. Watch this video to what you need develop is customer relationship marketing (crm). Customer relationship marketing (crm) is a business process in which client relationships, customer loyalty and brand value are built through strategies activities.
Strategic Account Management Association (SAMA) Certification Program | 2012 Workshop Overview
 
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Introduction to Strategic Account Management Association University Workshop on 'Managing the Overall Customer Relationship and Business Outcomes in Strategic Account Management', hosted by Dennis Chapman, President and Founder of The Chapman Group. Dennis Chapman will be leading this certification course for the Strategic Account Management Association's (SAMA) most popular and highly-rated Strategic Account Manager Certification Program (CSAM) at SAMA University West Coast in San Francisco, California, September 10-13 and at SAMA Academy in Paris, France, September 24-27. Chapman will be educating certification candidates on 'Managing the Overall Relationship and Business Outcomes', a discipline that focuses on the role of a strategic account manager as the overall relationship manage, including: Building team vision and identity Alignment of account and team goals Business and national/regional culture and impact on teams Leading the team without direct authority Working with the network Managing the key processes Coaching and development in the team For more information on the Strategic Account Management Association and Certification Program Events, please visit: http://www.strategicaccounts.org/events/ About the Strategic Account Management Association | StrategicAccounts.org The Strategic Account Management Association's (SAMA) Universities are intensive workshops dedicated to expanding knowledge and capabilities in strategic account management (SAM). SAMA University offers five of the strategic account management association's most popular SAM skill--building workshops. About The Chapman Group | ChapmanHQ.com and LoyaltyProfessional TM The Chapman Group, founded in 1988, is a sales consulting firm that creates world class account management programs. We assist clients of all sizes, across a broad spectrum of industries, in increasing their revenue and retention through the implementation of innovative processes, methodologies, best practices, skills and tools. The Chapman Group utilizes a metric-based approach to integrate the art with the science of account management, enabling our clients to grow by becoming more efficient, effective and profitable. Clients, National and Global, Fortune 1000 and Mid-tier, have all found considerable value in continuing their relationship with us, long after initial goals have been accomplished. Clients often request The Chapman Group to monitor performance while providing support in the form of strategic planning, coaching and skills training.
Views: 1351 The Chapman Group
Account manager success plan
 
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Media agency leaders and owners want three things; get new clients, keep current clients and grow current client accounts. Keeping and growing existing accounts is much cheaper but too often the account managers managing those accounts on a day to day basis don't have a system, process or strategy for doing it. I worked in advertising for 25 years and it wasn't until I'd reached agency leader stage that I actually received some sales training. I realised I could have been much more commercially astute and would have added so much more value to the client's business, not to mention money to the bottom line of the agencies I worked for, if I'd had some kind of training earlier. That's why I developed a training programme for young account managers, or account managers with no formal training. It's called "The Account Manager Success Plan". Sign up here: http://bit.ly/accountmanagersuccess. I've been running this training as a live workshop in London, UK promoted by The Pharmaceutical Marketing Society and the Institute of Promotional Marketers. The feedback from account managers has been amazing and that's why I wanted the training to reach a wider audience so turned it into an online programme. There are 12 modules, 13 videos, 12 worksheets and 9 models/templates and scripts. It's packed with step by steps and easy to follow. It's perfect for those working in a creative/media agency and managing client relationships - it's also great if you're managing a team of account managers. Those who have online training programme is perfect if you're new to account management or looking to improve your client development skills and are working in a creative/media agency. Try it! If you’d like to know a systematic approach to growing your existing client accounts, you can download my FREE 5 step client development model template here: http://bit.ly/5StepModel. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://accountmanagementskills.com. Come and connect with me on Facebook https://www.facebook.com/AccountManagementSkills/, Twitter https://twitter.com/AccountMgtSkill or Linked-in https://www.linkedin.com/in/jennyplant/. If you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Manager group on Linked-in here: https://www.linkedin.com/groups/8632030. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://bit.ly/accountmanagersuccess. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understand's the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition.
Martha Rogers - Customer Relationship Management Expert
 
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Martha Rogers, Ph.D. is an expert in the rapidly evolving fields of customer-focused strategy, customer relationships and increasing demand chain, and managing CRM and DCM ROI, and customer equity. Business 2.0 magazine named Martha Rogers, Ph.D. one of the nineteen most important business gurus of the past century. Her newest book Rules to Break & Laws to Follow examines what empowered customers, networked employees and a culture of innovation and trust mean for the competitive differentiation and long-term viability of a business. http://www.speakers.ca/rogers_martha.html This video is brought to you by Speakers' Spotlight - http://www.speakers.ca - North America's leading speakers' bureau. Book Martha Rogers as a keynote speaker for your next event by contacting: [email protected]
Views: 15907 Speakers' Spotlight

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