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Top 10 Client Relationship Management Tips
 
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If you want to know how to gain more business out of your existing client relationships, here's our top ten tips for client relationship management. Learn more about Client Relationship here: https://www.ethanhathaway.com/training/client-relationship-management/ http://youtu.be/6_nnIJwDS54
Views: 72714 Ethan Hathaway
What is CRM?
 
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What is CRM? Customer Relationship Management (CRM) explained. CRM is a business strategy that puts the focus on meeting the needs for your customer. It does this by utilizing advanced technologies to organize, automate, and integrate the marketing, sales, and customer service components of your business. ISM's Michael Ferrari shows you exactly how it works. Visit www.goism.com/crm or call 877.496.5350 for more information and to start your free trial today. Who is ISM ? We don't just install software, get you trained, and ride off into the sunset. Like our motto says, we're your Partner In Success. We understand the entire breadth of your business and custom tailor our solutions to integrate your front and back office systems, turning your company into a well-oiled machine. We're also in it for the long haul, working hard to make the most of your investment with ongoing training and web seminars, user group meetings, on-site visits, and news to help you get more from your business software. Our diverse professional staff is uniquely qualified to support all major areas of business technology including Customer Relationship Management (CRM), Accounting and operations (ERP), and Human Resource Management and Payroll (HRMS). We also implement the most widely-used business and accounting software applications on the market including Sage 100 ERP, Sage 300 ERP, Sage 500 ERP, Sage ERP X3, Sage CRM, Sage SalesLogix, and Microsoft Dynamics CRM. For more information visit us at http://goism.com/
Views: 470983 ISM
Martha Rogers: Customer Relationship Management (CRM) Strategy Expert and Keynote Speaker
 
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Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Dr. Martha Rogers is an acclaimed author, business strategist, and a founding partner of one of the world's premier customer-centered consultancies. Business 2.0 Magazine named Martha Rogers one of the nineteen "most important business gurus" of the past century. The World Technology Network cited her as "an innovator most likely to create visionary 'ripple effects'." Martha Rogers' counsel and insight are regularly sought by Fortune 500 and Blue Chip executives. Her experience in documenting customer value, and her expertise in applying "out-of-the-box" thinking makes Martha Rogers equally popular among the global media, engagement planners, event organizers, as well as corporate and association leaders who are eager to learn more about customer-centric concepts and methodologies. Martha Rogers' thought leadership and presentations routinely focus on the business issues that today's global enterprises are grappling with, while trying to maintain a competitive edge in their marketplace. These include: Balancing long- and short-term goals by managing customer value, building stronger customer relationships and customer experiences, what engagement, innovation and trust mean for the future viability of every business, how to cascade the changes needed in an organization to build the value that customers create, how to use increases in customer revenue and customer equity as the basis for compensation and reward, and why and how to overhaul your business model before your competition does it for you. Martha Rogers' (with Don Peppers) thinking is embodied in their book, Rules to Break & Laws to Follow. Named as the inaugural title to Microsoft's "Executive Leadership Series" this timely publication addresses the challenges of success in a world where networked customers and engaged employees may hold more power than the influence of your brand. The book further exposes the crisis of short-termism that is rampant in business today, Their book Return On Customers advanced these concepts documenting that the customer base is capable of driving a company's long-term economic worth. It climbed to the top 20 business books on Amazon, and was a top-ten best-seller. Fast Company named the book one of the 15 "most important reads" and cited the book again on their list of the 25 "Best Books" in business. An Adjunct Professor at the Fuqua School of Business at Duke University, Dr. Martha Rogers is the co-director of the Duke Center for Customer Relationship Management. She is widely published in academic and trade journals, including Harvard Business Review, Journal of Advertising Research, Journal of Public Policy and Marketing, and Journal of Applied Psychology. Martha Rogers has been named International Sales and Marketing Executives' "Educator of the Year." Dr. Rogers began her professional career as a copywriter and advertising executive, and earned her Ph.D. at the University of Tennessee as a Bickel fellow. More About Speaker, Martha Rogers . . . Among the other best-sellers authored by Don Peppers and Martha Rogers, their first—The One to One Future—was named by Inc. Magazine's editor, as "one of the 2 or 3 most important business books ever written" and is widely acknowledged as the bible of the customer strategy revolution. Enterprise One to One, received a 5-star rating from the Wall Street Journal. One to One B2B made the New York Times business best-seller list within a month of its publication. Martha Rogers and Don Peppers' books have sold well over a million copies and appear in a total of 18 languages. Dr. Martha Rogers has also led several large subscription-based research studies focusing on particular aspects of CRM. She serves on the Board of Directors for ClickSquared and eGlue. To hire Martha Rogers to speak to your organization, contact BigSpeak Speakers Bureau. http://www.bigspeak.com/martha-rogers.html For information about BigSpeak, https://www.bigspeak.com/
BUILDING SUSTAINABLE RELATIONSHIPS THAT BRING BRANDS AND PEOPLE CLOSER | Mark Morin | TEDxLaval
 
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Today’s customer is skeptical, connected and well informed. Mass marketing as we know it is gone for good. Brands need to stop talking at their customers and start seeing the world through their eyes. Using AI, technology and customer data, they need to truly know their customers, build trust and emotional connections, and create customer relationships that last. ABOUT MARK MORIN As a customer relationship builder, Mark has devoted the past 35+ years to bringing brands and people closer. He is an author, trainer, professional speaker and an expert in the field of relationship and cognitive marketing. His work focuses on creating lasting customer relationships between brands and their customers through relevant, personalized and creative marketing campaigns and programs. He has been teaching relationship marketing at Université de Montréal since 1998. Each year, he presents a host of keynotes and workshops throughout North America. His clients include national and international brands in tourism, leisure and travel, beauty and cosmetics, financial services and B2B. In 2009, he published a book on the importance of personalization and relevance in marketing communication titled Talk to Me! Get personal, get relevant, get more customers! As a customer relationship builder, Mark has devoted the past 35+ years to bringing brands and people closer. He is an author, trainer, professional speaker and an expert in the field of relationship and cognitive marketing. His work focuses on creating lasting customer relationships between brands and their customers through relevant, personalized and creative marketing campaigns and programs. He has been teaching relationship marketing at Université de Montréal since 1998. Each year, he presents a host of keynotes and workshops throughout North America. His clients include national and international brands in tourism, leisure and travel, beauty and cosmetics, financial services and B2B. In 2009, he published a book on the importance of personalization and relevance in marketing communication titled Talk to Me! Get personal, get relevant, get more customers! This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 3723 TEDx Talks
CRM Customer Relationship Management - Marketing Video Lecture by Prof Vijay Prakash Anand
 
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#CRM #ConsumerRelationshipManagement #Marketing #MarketingByVijay "MARKETING MANAGEMENT MASTERCLASS" Course Link and Discount Code: https://www.udemy.com/marketing-management-masterclass/?couponCode=MARKETINGYT In this video, I have talked about Customer Relationship Management (CRM). ................................................................................................ Web: www.marketingbyvijay.com Check out my blog: https://marketingbyvijay.wordpress.com/ Like my Facebook Page: https://www.facebook.com/marketingbyv... Please send your queries, feedback and suggestions on [email protected]
Views: 56500 Marketing by Vijay
How to Manage Client Relationships (3 Strategies)
 
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In this video, we share 3 strategies for how to manage client relationships better. It can be difficult when you're in the client service industry, whether it be in the capacity of design, branding, videography, or just business in general, to hone in effective client relationship management. The 3 strategies to manage client relationships discussed here focus on creating a safe and collaborative space for client project management. It also highlights how these relationship strategies are helpful to the bigger picture of project management, and in reaching a strong final product via the client management process. Ultimately, if you're a freelancer, small business, or even large business it may be beneficial for you to incorporate these strategies or just them as a healthy reminder to strengthen your client relationship management skills. - Thank you for watching our video! Throughout our careers we have learned through trials and successes and believe that true service is sharing knowledge to push the success of others. Community over competition is the mission, so please leave a comment, provide feedback, and say hi! - ► Subscribe to our channel here: https://www.youtube.com/c/MOCsofficial - Get in touch: Email: [email protected] Instagram: https://www.instagram.com/officialmocs/ - We are MOCs! “Youtubely” we are a media platform created to educate, entertain, and inspire fellow creatives through their creative journey helping them do better, be better, and achieve their desired growth. “Professionally” we are a strategy-led and communication-focused creative agency. We help businesses build their brand identity, develop their creative, and manage their communication to best connect with their desired audience! - Follow the family online here: Moismai Instagram: https://www.instagram.com/moismai/ Facebook: https://www.facebook.com/moismai Medium: https://medium.com/@moismai Snapchat: https://www.snapchat.com/add/moismai Twitter: http://twitter.com/moismai Christopher Instagram: https://www.instagram.com/chris.mocs - Visit our website to gain more insight on the creative business: https://www.mocs.media
Views: 106 MOCs
A Win-Win Approach to Personal and Business Relationships | Mark Morris | TEDxRexburg
 
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Mark Morris is a professor of business management and entrepreneurship at Brigham Young University-Idaho. He has founded three ventures and has advised family and privately backed companies around the world. He specializes in working with family and private entrepreneurial firms through transitions such as business model development, leadership succession and business development. While working at consulting firms such as Deloitte Consulting and Bain & Company he also has advised the executives at Fortune 500 firms in performance improvement initiatives and change management. Mark received a BA from Brigham Young University and an MBA from Harvard Business School. He has been married to his wonderful wife JoEllen for 15 years. They have six children. In his spare time, he enjoys travelling, playing games with his children and cheering for his native Alabama Crimson Tide football team. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx
Views: 19726 TEDx Talks
How Successful People Manage Client Relationships - Millionaire Productivity Habits Ep. 17
 
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You train your client how to treat you. If you tell your client to call you anytime, they will call you anytime. Watch the whole series here: https://www.youtube.com/playlist?list=PLEmTTOfet46OmSXIUKmbHe1acy6u-fIVX Watch this video until the end to see how to do business on your term. ★☆★BONUS FOR A LIMITED TIME★☆★ You can download Dan Lok's best-selling book F.U. Money for FREE: http://clientrelationships.danlok.link First of all, they train their clients how to treat you. Learn to set expectations. You have to Sell them on the Idea of how to work with you. Dan Lok Shares a Great Script that you can use. Watch all the way to the end and Claim your Bonus: ★☆★ SUBSCRIBE TO DAN'S YOUTUBE CHANNEL NOW ★☆★ http://bit.ly/DanLokSubscribe Check out these Top Trending Playlist: 1.) How to sell High ticket products & Services: https://www.youtube.com/playlist?list=PLEmTTOfet46PlgDZSSo-gxM8ahZ9RtNQE 2.) The Art of High Ticket Sales - https://www.youtube.com/playlist?list=PLEmTTOfet46NufVkPfYhpUJAD1OBoQEEd 3.) Millionaire Mindset - https://www.youtube.com/playlist?list=PLEmTTOfet46O591glMGzRMoHaIJB-bQiq Dan Lok, a.k.a. The King of High-Ticket Sales is one of the highest-paid and most respected consultants in the luxury and “high-ticket” space. Dan is the creator of High-Ticket Millions Methodology™, the world's most advanced system for getting high-end clients and commanding high fees with no resistance. Dan works exclusively with coaches, consultants, thought leaders and other service professionals who want a more sustainable, leveraged lifestyle and business through High-Ticket programs and Equity Income. Dan is one of the rare keynote speakers and business consultants that actually owns a portfolio of highly profitable business ventures. Not only he is a two times TEDx opening speaker, he's also an international best-selling author of over 12 books and the host of Shoulders of Titans show. Dan's availability is extremely limited. As such, he's very selective and he is expensive (although it will be FAR less expensive than staying where you are). Many of his clients are seeing a positive return on their investments in days, not months. But if you think your business might benefit from one-on-one interaction with Dan, visit http://danlok.com Or consider becoming a member of his high-level mastermind for experts: http://www.danlokinnercircle.com ★☆★ WANT TO OWN DAN'S BOOKS? ★☆★ http://www.amazon.com/Dan-Lok/e/B002BLXW1K ★☆★ NEED SOLID ADVICE? ★☆★ Request a call with Dan: https://clarity.fm/danlok ★☆★ JOIN DAN'S PRIVATE FB GROUP FOR CONSULTANTS & COACHES ★☆★ Apply here: https://www.facebook.com/groups/highticketconsulting/ Dan hangs out there quite a bit. ★☆★ CONNECT WITH DAN ON SOCIAL MEDIA ★☆★ Blog: http://www.danlok.com/blog/ Podcast: http://www.shouldersoftitans.com/ FB Group: https://www.facebook.com/groups/highticketconsulting/ Twitter: https://twitter.com/danthemanlok Instagram: https://www.instagram.com/danlok/ YouTube: https://www.youtube.com/user/vanentrepreneurgroup Linkedin: https://www.linkedin.com/in/danlok Meetup: http://www.meetup.com/Vancouver-Entrepreneurs-Group-Business-Network/ Amazon: http://www.amazon.com/Dan-Lok/e/B002BLXW1K This VIdeo is about: How Successful People Manage Client Relationships - Millionaire Productivity Habits Ep. 17 https://youtu.be/Do1rWmgADRc https://youtu.be/Do1rWmgADRc
Views: 7124 Dan Lok
Best Practices for Managing and Measuring Partner Relationships
 
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In this webinar, Stanford professor Lynda Kate-Smith provides easy-to-digest frameworks for thinking about partner relationships. What you discover in this session will serve you well with the core partner types most businesses encounter: supplier partners, distribution partners and influence partners. Learn more about the Stanford Innovation and Entrepreneurship certificate: http://create.stanford.edu/
Views: 16362 stanfordonline
Managing Profitable Customer Relationships
 
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As business people, we want to make money in business and have happy customers. Let's talk about combining the two and making customer relationships profitable. First things first, keep in my that your customers are looking for solutions, they're not looking to be sold. Watch and Enjoy! Marianne DeNovellis ======================== Video by Nate Woodbury BeTheHeroStudios.com http://YouTube.com/NateWoodburyHero
Problem Clients - Business Vendor Client Relationship Management
 
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Veteran businessmen and designers Chris Do and Jose Caballer share their Top 10 Problem Client Types. They discuss how to deal with each kind of problem client, giving practical advice and sharing communication techniques. Learn how to manage the "Micromanager", the "Indecisive Client" the "Feature W*&@e" and more. Special Thanks to our Sponsors: Shutterstock - http://www.shutterstock.com Media Temple - http://mediatemple.net This is Ground - http://thisisground.com 👉Subscribe: https://goo.gl/F2AEbk 👉See our Academy Channel: https://goo.gl/vB9zoP Want a deeper dive? Typography, Lettering, Sales & Marketing, Social Media and The Business of Design courses available here: https://goo.gl/bRt5qd — Love the content? Become a sustaining member for $5/mo today. https://goo.gl/nwekfL BOOKLIST – Essential Reading for Creative Professionals: http://bit.ly/2UtftOb Essential Design Books: http://bit.ly/2UtftOb Kits & Proposals: https://goo.gl/mSjuWQ Visit our website: https://www.thefutur.com FREE resources: https://goo.gl/Qh6gHr Mandarin (Chinese) Subtitles on UiiUii https://uiiiuiii.com/?s=the+futur — We love getting your letters. Send it here: The Futur c/o Chris Do 1702 Olympic Blvd. Santa Monica, CA 90404 USA — OUR AFFILIATE LINKS Webflow: http://bit.ly/2EbET9l Retro Supply Co.: http://bit.ly/2GW8gzR Skillshare: https://goo.gl/YCo2uT Amazon: http://bit.ly/thefuturishere Creative Market: https://goo.gl/g4jlTE Design Cuts: http://bit.ly/2GSsAR3 Epidemic Sound: https://bit.ly/2T647tR Bring Your Own Laptop Tutorials: byol.me/thefutur By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you. — 🎙 Futur Podcast: https://thefutur.com/podcast/ ✍️ Futur Blog: https://thefutur.com/blog/Jose Caballer: http://bit.ly/josecaballerTwitter Chris Do: http://bit.ly/theChrisDoTwitter Purchase a CORE Kit: http://bit.ly/COREKit Click Time Code to Jump to Topic 00:26 Problem Client Types 01:50 The Indecisive Client 06:35 Solving this is about process 08:06 The Number One Problem Web Designers Have 08:24 The Micromanager 09:12 Co-Creating with Your Client 09:52 Types of Micromanagers 11:08 Say No 11:36 Message to Micromanagers 13:00 The Thrifty Client 14:15 Advice to Thrifty Clients 15:30 Don't Show All Your Projects 15:53 Pricing Strategy 16:20 Paying the Bills 17:46 7 Principals of Influence - Contrast 18:28 The Soft Close 19:12 The Challenge 19:36 The ADD Client 20:49 Quitting a Client 21:35 Put a Monkey on it! 22:37 How to Mitigate These Problems 23:04 The Feature Creeper 24:52 How Process Helps 25:18 Shared Goals 26:50 The Future is Getting More Complex 26:22 Facilitating Consensus vs Dictating === *By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you.
Views: 18662 The Futur
Project Management - How to Manage Your Clients
 
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How involved should your clients be in your projects? How do you manage client feedback? What happens when clients give you conflicting or confusing notes? What happens when a client misses a deadline? How do you post to the client? How do you say no to free work? In this video, Ben and Matthew go in depth into the project management process we use at Blind, as it relates to client management. The keys to successful client relationships are two things: 1. Transparency 2. Context When you have these two things, you'll be able to clearly navigate your projects. This will keep your clients on track and focused. Keeping you on budget, on schedule, and happy throughout the process. If you're interested in learning all about our system, check out our Practical Project Management Course: http://bit.ly/2I9uuPA 0:00 – How involved should the client be in project management? 0:18 –You sell your process 0:40 – You control the process 0:52 – Project Overview 1:09 – How to post to client 1:30 – The decision tree 2:20 – Give clients limited feedback time 2:46 – What happens when clients miss a deadline? 3:50 – Be flexible with projects 4:20 – Don't give free work 5:03 – How do you manage different client opinions? 6:00 – How to give recommendations 6:40 – Prioritize the direction moving forward #ProjectManagement #HowTo #ManagingClients #TheFutur #MatthewEncina #ChrisDo #MrBenBurns === 👉Subscribe: https://goo.gl/F2AEbk 👉See our Academy Channel: https://goo.gl/vB9zoP Want a deeper dive? Typography, Lettering, Sales & Marketing, Social Media and The Business of Design courses available here: https://goo.gl/bRt5qd — Love the content? Become a sustaining member for $5/mo today. https://goo.gl/nwekfL BOOKLIST – Essential Reading for Creative Professionals: http://bit.ly/2UtftOb Essential Design Books: http://bit.ly/2UtftOb Kits & Proposals: https://goo.gl/mSjuWQ Visit our website: https://www.thefutur.com FREE resources: https://goo.gl/Qh6gHr Mandarin (Chinese) Subtitles on UiiUii https://uiiiuiii.com/?s=the+futur — We love getting your letters. Send it here: The Futur c/o Chris Do 1702 Olympic Blvd. Santa Monica, CA 90404 USA — OUR AFFILIATE LINKS Webflow: http://bit.ly/2EbET9l Retro Supply Co.: http://bit.ly/2GW8gzR Skillshare: https://goo.gl/YCo2uT Amazon: http://bit.ly/thefuturishere Creative Market: https://goo.gl/g4jlTE Design Cuts: http://bit.ly/2GSsAR3 Epidemic Sound: https://bit.ly/2T647tR Bring Your Own Laptop Tutorials: byol.me/thefutur By making a purchase through any of our affiliate links, we receive a very small commission at no extra cost to you. This helps us on our mission to provide quality education to you. Thank you. — 🎙 Futur Podcast: https://thefutur.com/podcast/ ✍️ Futur Blog: https://thefutur.com/blog/ — Host– Chris Do Content Director– Matthew Encina Cinematography– Aaron Szekely, Mark Contreras, Ricky Lucas Live Editor– Jona Garcia Editor– Stewart Schuster, Mark Contreras, Aaron Szekely, Ricky Lucas, Jona Garcia Social Team: Elle Money, Alex Burlui Futur Theme Music – Adam Sanborne http://www.adamsanborne.com Typefaces: Futura, DIN, Helvetica Neue, Calibre, Knockout Futur theme song— Adam Sanborne
Views: 10419 The Futur
Client Management: Building Happy, Healthy Client Relationships
 
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Over more than 15 years at a web development firm, I have made pretty much every client management mistake possible. Forgetting to formalize the timeline until halfway through the build? Been there. Excitedly executing a contract without nailing down scope? Done that. Pitching a feature that a client didn't really need or that our team can’t really execute? More than once. But a few years ago, we decided to think seriously about the other side of the table. How could we make sure that clients were happy with our services, while still being fair to our employees and our firm? We realized that pretty much all of our problems with clients came down to communication. So through trial and error, we've developed some rules and tools for making sure that we are on the same page as our clients throughout the project. These tactics are as applicable to those working as part of an internal team - with a boss or a board as the end client - as they are to a development agency. Our session will focus on: - Educating clients on the development process and the value of developers - Setting expectations with clear and timely communication - Defining project scope, deliverables and two-sided timelines - Identifying and managing client fears - Managing conflict https://www.drupalgovcon.org/program/sessions/client-management-building-happy-healthy-client-relationships
Views: 47 Drupal 4 Gov
10 Steps to Effective Stakeholder Engagement
 
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This webinar defines the important steps in understanding stakeholder expectations and effective communication so that the best results are ensured for everyone. Subscribe to the ITMPI to access over 1000+ hours of on demand, PDU approved webinars: http://www.itmpi.org/subscribe Free membership gives you access to over 150 live, PDU approved, educational broadcasts throughout the year at www.itmpi.org/webinars Premium membership gives you unlimited access -- for a period of one whole year -- to over 1000+ hours of archived PDU approved recordings at www.itmpi.org/library Use coupon code YOUTUBE during checkout to reduce your premium membership price from $199 per year to $99 per year. That's a $100 discount. And that's $99 for unlimited PDUs for ONE WHOLE YEAR! CONNECT WITH US: Google+ - http://bit.ly/13TR5FU Facebook - http://www.facebook.com/ITMPI Twitter - http://www.twitter.com/ITMPI LinkedIN - http://linkd.in/1tKbrOB Pinterest - http://www.pinterest.com/itmpi/ ABOUT US: The IT Metrics and Productivity Institute (ITMPI) is an organization dedicated to best practices education in IT management, project management, and software development. Our mission is to pull together the expertise and educational efforts of the world's leading IT thought leaders and to create a single online destination where IT practitioners and executives can meet all of their educational and professional development needs. We also have created the largest repository of high quality, PDU and CDU approved, online education in the world. ABOUT THE PRESENTER: Dr Lynda Bourne FAIM, FACS, PMP is a senior management consultant, professional speaker, trainer and an award winning project manager with 25+ years professional industry experience. She is the CEO and Managing Director of Stakeholder Management Pty Ltd and Director of Professional Services with Mosaic Project Services Pty Ltd focussing on the delivery of stakeholder management and other project and organisation related consultancy, mentoring and training for clients world-wide. She is a member of the International Faculty at EAN University, Columbia, teaching in the Masters of Project Management course. She is also visiting International Professor in the Master’s program "Innovation" (MSc) at the Faculty of Exact Sciences and Innovative Technologies, Sholokhov Moscow State University for the Humanities. The modules Lynda teaches are focused on stakeholder management, communication and leadership in project management. Dr Bourne is a Fellow of the Australian Institute of Management and a Fellow of the Australian Computer Society. She was the inaugural (2003) winner of PMI Australia’s ‘Project Manager of the Year’ award, and has also been included in PMI’s inaugural list of ‘25 Influential Women in Project Management’ (2006) and has been an entrant in the ‘Who’s Who of Australian Women’ since 2007. For her doctoral thesis, Lynda investigated the dynamics of the interaction between project teams and their key stakeholders. Lynda is a recognised international author, seminar leader and speaker on the topic of stakeholder management and the Stakeholder Circle visualisation tool, her book Stakeholder Relationship Management: A Maturity Model for Organisational Implementation (Gower, 2009) defines the SRMM® model for stakeholder relationship management maturity. She has presented at conferences and seminars in Europe, Russia, Asia, New Zealand, Australia and the Middle East to audiences in the IT, construction, defence and mining industries and has been key speaker on stakeholder engagement practices at meetings, workshops and conferences. She has edited the book Advising Upwards (Gower, 2011) selecting a group of experts in their field to provide practical advice for those seeking to influence their senior stakeholder and help their managers help them. She presents workshops regularly in the Government sector on stakeholder engagement and project governance. Lynda’s career has combined practical project experience with business management roles and academic research to deliver successful projects that meet stakeholders’ expectations. She has worked as a Senior Management Consultant with various organisations in Australia and South East Asia including senior roles with telecommunication companies. Other industry-related roles include strategic planning, Account Management within the IT industry, Business Process Re-engineering (BPR) and business development in both private enterprise and Government bodies in Australasia and South East Asia.
Strategies for Managing Stakeholder Relationships - R. Edward Freeman
 
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R. Edward Freeman on Stakeholder Theory - 10
Views: 33723 corporateethics
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
 
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Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 102072 TEDx Talks
What is Customer Experience Management (CEM)?
 
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Customer Experience Management helps Companies to increase: - Customer Loyalty - Sales Performance - Service Efficiency - Staff Loyalty Customers become fans! www.pidas.com
Customer Service Vs. Customer Experience
 
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For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 663834 Valuetainment
Introduction to CRM - Customer Relationship Management Systems | Class
 
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http://frugalbrothers.com This is an introductory class covering various elements of a customer relationship management system. The class agenda is below: Introduction to Customer Relationship Management Systems|Class Part 1: What is CRM A) Business is about People and Relationships B) Your customers come with an Acquisition Cost and have a Lifetime Value C) CRM was developed to nurture Relationships D) CRM is your companies front office (sales, marketing, customer service) Part 2: Why You Need CRM A) Business without CRM B) loose valuable data when a sales person quits (one uses outlook, another excel, another evernote, and so on) C) Business lose when data isn’t centralized D) Businesses lose when they fail to spot trends E) Businesses lose when they don’t offer key people a 360 degree view of their customers/vendors F) Business lose when they can’t forecast CAC or LTV G) Business Lose when customers defect to a competitor Part 3: What CRM Offers You A) CRM systems are modular Accounts, Contacts,Leads,Opprtunities,Sales,Quotes,Invocies,Activvities,Vendors,Help Desk, B) CRM systems can contain knowledge bases and make distributing collateral easier C) CRM systems organize and relate customer and vendor information D) CRM systems may integrate with Office 365, Google Apps E) CRM systems may offer Automation (Drip email, birthday greetings, reports and more) F) CRM Offer workflows such as lead distribution, follow up, activities, G) CRM offer Analytics , Sales Funnel, Sales forecasting, campaign costs and more H) CRM systems can integrate with your website, provide autoresponders I) CRM systems can deduplicate data J) CRM systems can follow customers on social media K) CRM systems can manage marketing campaigns and dollars L) CRM systems can incorporate different marketing tracks M) CRM systems can integrate with Accounting, project management, office applications Part 4 How CRM is Obtained A) CRM systems available on premise and hosted B) Pricing as low as 0.00 to 90 or more per user C) Maybe priced based on different versions D) Might have pricing based on storage E) Might have pricing based on plugins and add-ons Part 5 Popular CRM Systems Sugar CRM, Microsoft CRM, Salesforce,GoldMine, Zoho CRM,Insightly,SalesLogix,NetSuite,Work ETC,Nimble
Views: 250181 FrugalTech
Supplier Relationship Management - Process & Tools in Supply Chain Relationships | AIMS Lecture
 
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Lecture: Supplier Relationship Management http://www.aims.education/study-online/supplier-relationship-management/ It is a type of supply chain relationships, which affects all areas of the supply chain. It has a dramatic impact on supply chain performance. Most fundamental requirements is changing the nature of traditional relationships between suppliers and customers in the supply chain.
Views: 40996 AIMS Education - UK
Managing the Value of Customer Relationships | Wharton on edX | Course About Video
 
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Learn how to identify your most valuable customers to develop and implement customer-centric strategies and maximize their strategic value. Take this course on edX: https://www.edx.org/course/managing-value-customer-relationships-wharton-customervaluex#! ABOUT THIS COURSE Did you know your best opportunities for growth may not lie solely in developing new “blockbuster” products or services? They may instead be found by focusing on your existing best customers — and finding new customers with similar behavioral tendencies. Created by Professor Peter Fader, a world-renowned thought leader on marketing analytics and co-founder of Zodiac, a predictive analytics solution built on the breakthrough consumer behavior models developed by Professor Fader, this marketing course is designed to help you identify your most valuable customers and maximize their strategic value. You might have the data and the technology to track your best customers, but how can you meaningfully differentiate them from the rest? How do you align your operations around them? And how do you create and sustain competitive advantages from such practices? In this course, you’ll radically rethink how you develop and implement customer-centric strategies that you can apply to your existing customers today. You’ll also gain valuable insights into how to apply performance metrics and rethink product development processes in order to meet the needs of your most valuable customers. WHAT YOU'LL LEARN - Make an informed decision about whether, how, and when to invest in customer centricity - Make the case for customer centricity in your organization - Find a balance in your organization between customer-centric and product-centric efforts - Decide what initial experiments your company should invest in to achieve customer centricity - Choose metrics to gauge and guide ongoing customer-centric efforts
Views: 662 edX
Managing Client Relationships
 
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http://www.EngageSelling.com Sales training with Colleen Francis of Engage Selling on managing client relationships. For more great sales advice, go to EngageSelling.com and take our free 7 day video ecourse!
Views: 542 Colleen Francis
How a Strategy Manager Creates Lifelong Customer Relationships | What We Do | J.P. Morgan
 
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Data analytics and relationship management merge to form an ever-changing role for Tony, a Strategy Manager at JPMorgan Chase. Learn how he designs the best home equity products on the market and helps clients exceed their goals. SUBSCRIBE: http://jpm.com/x/i/NFPWfK0 About J.P. Morgan: J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first. Connect with J.P. Morgan Online: Visit the J.P. Morgan Website: https://www.jpmorgan.com/ Follow @jpmorgan on Twitter: https://twitter.com/jpmorgan Visit our J.P. Morgan Facebook page: http://facebook.com/jpmorgan Follow J.P. Morgan on LinkedIn: https://linkedin.com/company/j-p-morgan/ Follow @jpmorgan on Instagram: https://instagram.com/jpmorgan/ #jpmorgan #jpmorgancareers How a Strategy Manager Creates Lifelong Customer Relationships | What We Do | J.P. Morgan
Views: 442 jpmorgan
Customer Relationship Management
 
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See how small businesses can turn new customers into repeat business.
Views: 149868 CenturyLink
Friday Fast Four: Maintaining good client relationships
 
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No matter what business you're in, maintaining healthy client relationships is key to success. Charlotte FitzPatrick shares insight on how to ensure both you and your client (or customer) are satisfied with your professional affiliation! In short: 1. Do your homework 2. Agree on a strategy at the start 3. Treat them like they're your only client 4. No surprises... Have a listen!
Views: 59 HMC
Martha Rogers - Customer Relationship Management Expert
 
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Martha Rogers, Ph.D. is an expert in the rapidly evolving fields of customer-focused strategy, customer relationships and increasing demand chain, and managing CRM and DCM ROI, and customer equity. Business 2.0 magazine named Martha Rogers, Ph.D. one of the nineteen most important business gurus of the past century. Her newest book Rules to Break & Laws to Follow examines what empowered customers, networked employees and a culture of innovation and trust mean for the competitive differentiation and long-term viability of a business. http://www.speakers.ca/rogers_martha.html This video is brought to you by Speakers' Spotlight - http://www.speakers.ca - North America's leading speakers' bureau. Book Martha Rogers as a keynote speaker for your next event by contacting: [email protected]
Views: 15987 Speakers' Spotlight
Don Peppers: Customer Relationship Management and Marketing Expert, Keynote Speaker
 
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Recognized for over a decade as one of the leading authorities on customer-focused relationship management strategies for business, Don Peppers is an acclaimed author and a founding partner of the world's premier customer-centered management consulting firm. Don Peppers provides clients with world-class customer strategy, flawlessly executed, for bottom-line impact, focused on helping clients understand their customers and the value that they create. Don Peppers is a popular voice among editors and the media, both online and in print, and is the co-author, with Martha Rogers, Ph.D., of a series of international best sellers that have collectively sold over a million copies in 17 languages. The One to One Future was named by Inc. Magazine's editor as "one of the two or three most important business books of all time," and is considered by many as the bible of the CRM revolution. Don Peppers and Martha Rogers' most innovative strategic thinking is embodied in their books, Rules to Break & Laws to Follow and Return On Customer (or ROC) which advanced the concepts and tenets of business valuation to the next evolutionary stage, documenting the customer base as a revenue-producing asset for businesses, capable of driving a company's long-term economic worth. It climbed to the top 20 business books on Amazon. Fast Company cited the books on their list of the 25 "Best Books" in business. Return On Customer was also a finalist in the American Marketing Association Foundation's Berry-AMA Book Prize, for innovation and worldwide contribution to the professional field. Don Pepper's vision, perspective and thoughtful analysis of global business practices has earned him some significant citations by internationally recognized entities. The Times of London has cited him among their "Top 50 Business Brains" in 2005. Similarly, the United Kingdom's premier marketing organization, the Chartered Institute for Marketing, cited Don Peppers among their inaugural listing of the 50 "most influential thinkers in marketing and business today." Don Peppers has been ranked by Accenture's Institute for Strategic Change among the global "Top 100 Business Intellectuals" for two years running. Business 2.0 Magazine named him one of the "foremost business gurus of our times," and the World Technology Network has cited Don Peppers as an "innovator most likely to create visionary 'ripple effects'." Inc. Magazine cited Don Peppers & Martha Rogers as Web Awards winners for the innovative way their firm uses the Internet to leverage their collective expertise to service clients. Don Peppers' expertise and clear, concise way of thinking places him in high demand as both a speaker and a management advisor with Fortune 500 executives and entrepreneurs seeking to identify their most valuable customers, increase customer satisfaction, and improve ROI and ROC. More About Speaker Don Peppers . . . Other works by Don Peppers and Martha Rogers include Enterprise One to One, which received a five-star rating from The Wall Street Journal, shows how CRM strategies and interactive marketing should be applied differently in different business situations. The One to One Fieldbook, is a step-by-step guide to the mechanics of Peppers and Rogers' unique methodology for building customer relationships. The One to One Manager highlights the pioneers who dared to implement one-to-one strategies. One to One B2B: Customer Development Strategies for the Business-to-Business World made The New York Times Best Seller list within a month of publication, and provides detailed case studies on five major corporations that embraced a vision for the B2B customer relationship. The authors have also published the first-ever CRM textbook for university use in graduate level courses, Managing Customer Relationships. To hire Don Peppers to speak to your team, contact BigSpeak Speakers Bureau. http://www.bigspeak.com/don-peppers.html For information about BigSpeak, https://www.bigspeak.com/
Don Peppers: Customer Relationship Management and Marketing Expert, Keynote Speaker
 
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http://www.bigspeak.com/don-peppers.html Recognized for over a decade as one of the leading authorities on customer-focused relationship management strategies for business, Don Peppers is an acclaimed author and a founding partner of the world's premier customer-centered management consulting firm. Don Peppers provides clients with world-class customer strategy, flawlessly executed, for bottom-line impact, focused on helping clients understand their customers and the value that they create. Don Peppers is a popular voice among editors and the media, both online and in print, and is the co-author, with Martha Rogers, Ph.D., of a series of international best sellers that have collectively sold over a million copies in 17 languages. The One to One Future was named by Inc. Magazine's editor as "one of the two or three most important business books of all time," and is considered by many as the bible of the CRM revolution. Don Peppers and Martha Rogers' most innovative strategic thinking is embodied in their books, Rules to Break & Laws to Follow and Return On Customer (or ROC) which advanced the concepts and tenets of business valuation to the next evolutionary stage, documenting the customer base as a revenue-producing asset for businesses, capable of driving a company's long-term economic worth. It climbed to the top 20 business books on Amazon. Fast Company cited the books on their list of the 25 "Best Books" in business. Return On Customer was also a finalist in the American Marketing Association Foundation's Berry-AMA Book Prize, for innovation and worldwide contribution to the professional field. Don Pepper's vision, perspective and thoughtful analysis of global business practices has earned him some significant citations by internationally recognized entities. The Times of London has cited him among their "Top 50 Business Brains" in 2005. Similarly, the United Kingdom's premier marketing organization, the Chartered Institute for Marketing, cited Don Peppers among their inaugural listing of the 50 "most influential thinkers in marketing and business today." Don Peppers has been ranked by Accenture's Institute for Strategic Change among the global "Top 100 Business Intellectuals" for two years running. Business 2.0 Magazine named him one of the "foremost business gurus of our times," and the World Technology Network has cited Don Peppers as an "innovator most likely to create visionary 'ripple effects'." Inc. Magazine cited Don Peppers & Martha Rogers as Web Awards winners for the innovative way their firm uses the Internet to leverage their collective expertise to service clients. Don Peppers' expertise and clear, concise way of thinking places him in high demand as both a speaker and a management advisor with Fortune 500 executives and entrepreneurs seeking to identify their most valuable customers, increase customer satisfaction, and improve ROI and ROC. To hire Don Peppers to speak to your organization, contact BigSpeak Speakers Bureau (805) 965-1400 http://www.bigspeak.com/don-peppers.html For information about BigSpeak, https://www.bigspeak.com/
Day in the Life: Client Relationship Manager at FInancial Finesse
 
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Laura explains what its like being a client relationship manager at Financial Finesse, from managing day to day operations for existing clients, implementing new clients, developing strategy for products, and expanding client relationships.
Views: 1744 Financial Finesse
The Vendor Client relationship - in real world situations
 
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www.scofieldedit.com Produced by Scofield Editorial, Inc. Casting Agency: Artistic Enterprises Casting Director: Michelle Moore Video Store Customer: David Meek Video Store Clerk: Nick Krcek Restaurant Customer (Male): Andy Guerdan Restaurant Customer (Female): Andrea Gregory Server: Landon Mitchell Chef: Ron Pinkney Hair Stylist: Chris Cones Salon Patron: Anna Martinez Additional Crew: Lighting Director: Luke Amos Camera Assist/Best Boy/Boom Op: Benjamin Dewhurst Location Audio/Mix: Ben Ericsen Special Thanks to: Earshot Audio Post Mass Ave Video Marco's Restaurant & Lounge Secrets Nail & Hair Salon
Views: 2907595 zeorge497
Managing Customer Relationships and Building Loyalty  | Services & Direct Marketing (Chapter 12)
 
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Managing Customer Relationships and Building Loyalty | Services & Direct Marketing (Chapter 12) Subscribe this channel to get more knowledge,Slides,Lectures,Presentations etc. Youtube: http://www.youtube.com/c/GetKnowledge?sub_confirmation=1 Facebook: https://www.facebook.com/g8knowledge Twitter: https://www.twitter.com/g8knowledge Instragram: https://www.instagram.com/knowledgeget Topics to be covered: The Search for Customer Loyalty Understanding the Customer-Firm Relationship The Wheel of Loyalty Building a Foundation for Loyalty Creating Loyalty Bonds Strategies for Reducing Customers Defections CRM: Customer Relationship Management
Views: 298 Get Knowledge
Client Relationship Consultancy
 
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Experts in client relationships, we work with advertising and marketing agencies to help them monitor and manage their customer relationships.
Building profitable customer relationships in a connected world
 
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Customer relationships in a connected world With more points of interaction, blurring touchpoint roles and more demanding customers find out how you can build profitable customer relationships. For more information, please visit: http://www.tnsglobal.com/what-we-do/customer-strategies
Views: 652 Kantar TNS
Managing investment taxation can improve your client relationships | Tax Investment Strategies
 
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Among advisors, the discussion on funds is generally relegated to expense loads and the Statement of Additional Information fees. But there is a growing conversation about the taxation of open-ended mutual funds versus ETFs and static allocation models. Acquiring a basic understanding of these tax issues can set the backdrop for presenting tax-advantaged insurance products. Nationally recognized product taxation expert Ken Davis is interviewed by Steve Savant, syndicated financial columnist and talk show host, on this episode of "Let's Get Down to Business." http://youtu.be/LSvLN253R6A
Views: 389 Ash Brokerage
Strategic Account Management | Loyal and Committed Customer-Supplier Relationships
 
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Dennis Chapman, a SAMA practitioner and respected sales thought leader shares insight from his personal experience working with clients and his expertise on maximizing the relationship between suppliers and their strategic customers. In this video he discusses the fundamentals of cultivating commitment and loyalty to build stronger customer-supplier relationships in strategic account management.
Views: 530 The Chapman Group
CRM systems in Hindi | What is Customers Relationship Management System in Urdu
 
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Learn what is CRM in Hindi,Urdu. Customer relationship Management or Client Relationship Management systems are used by organizations for maintaining relationships with the existing customers and prospected clients. Ifactner delivers this tutorial on CRM System in Hindi and Urdu languages to explain the concept, types and usage of Customer Relationship Management systems to Pakistani and Indians.
Views: 57408 ifactner technical
Account Manager Success Plan introduction
 
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Are you an account manager struggling to know where to start with client development? Looking for a roadmap for helping you grow business? This video is a quick introduction to my dedicated 12 module online training course for account managers: http://bit.ly/accountmanagersuccess. Try it! If you’d like to know a systematic approach to growing your existing client accounts, you can download my FREE 5 step client development model template here: http://bit.ly/5StepModel. If you’re looking to improve your account management skills then download my FREE report "10 Essential Skills Every Account Manager Needs" here: http://accountmanagementskills.com. Come and connect with me on Facebook https://www.facebook.com/AccountManagementSkills/, Twitter https://twitter.com/AccountMgtSkill or Linked-in https://www.linkedin.com/in/jennyplant/. If you are an account manager in the creative industry (PR, advertising, promotions, marketing, communications, packaging, digital) then come and join the Creative Agency Account Manager group on Linked-in here: https://www.linkedin.com/groups/8632030. We share tips, strategies and news related to the creative industry. And if you’re ready to dive in right now to boost your account management skills and understand exactly how to grow existing business then join my dedicated online training programme “Strategic Client Development for Account Managers” here: http://bit.ly/accountmanagersuccess. You'll discover exactly what to say to clients that lead to more projects, more business and account growth. You'll understand exactly why the best way to save your agency money is to cut down the amount of time you waste working on proposals you haven't pre-sold to them first. You'll skip past all the mistakes and obstacles that stop MOST account managers when trying to manage client relationships and ultimately be considered as a partner to the client and not just a supplier taking briefs. You'll know exactly what to say to your client - regardless of whether you feel nervous about speaking up in meetings - to be seen as the strategic account manager that understand's the client's world. You'll have LOTS more confidence when dealing with clients unlike many account managers who struggle with relationship building. There are 12 modules with exercises to help you embed the knowledge together with draft scripts, models and templates. Every account manager managing client relationships should have a client development strategy and plan. You can get one today and put yourself ahead of the competition.
Brian Grant on the Lawyer-Client Relationship
 
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Lerners LLP Managing Partner of the Toronto Office, Brian Grant, giving tips, views and insights on the lawyer-client relationship (things to consider when choosing a lawyer). For more information, please contact [email protected]
Views: 948 Lerners LLP
Optimizing the Impact on Customer Relationships in Strategic Account Management
 
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Dennis Chapman shares his viewpoint on topics of interest presented at the 2012 Strategic Account Management Association Annual Conference.
Views: 70 The Chapman Group
Managing Client Relationships Introduction - IMC Sept302009
 
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"Managing Client Relationships" Institute of Management Consultants Dinner Meeting September 30, 2009, facilitated by Wende Jones CMC - watch this 14 minute segment with professional speaker and marketing expert Jerry Fletcher, process consultant Rick Pay, IT consultant Michael Curry (Oregon State University business instructor) and other IMC professional members discuss how consultants can improve their professional skills and focus upon superb consulting project results. Produced by John E. Anderson, Be Cause Business Resources, Inc.
Martha Rogers: Customer Relationship Management, Marketing and Branding Expert, Keynote Speaker
 
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Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Dr. Martha Rogers is an acclaimed author, business strategist, and a founding partner of one of the world's premier customer-centered consultancies. Business 2.0 Magazine named Martha Rogers one of the nineteen "most important business gurus" of the past century. The World Technology Network cited her as "an innovator most likely to create visionary 'ripple effects'." Martha Rogers' counsel and insight are regularly sought by Fortune 500 and Blue Chip executives. Her experience in documenting customer value, and her expertise in applying "out-of-the-box" thinking makes Martha Rogers equally popular among the global media, engagement planners, event organizers, as well as corporate and association leaders who are eager to learn more about customer-centric concepts and methodologies. Martha Rogers' thought leadership and presentations routinely focus on the business issues that today's global enterprises are grappling with, while trying to maintain a competitive edge in their marketplace. These include: Balancing long- and short-term goals by managing customer value, building stronger customer relationships and customer experiences, what engagement, innovation and trust mean for the future viability of every business, how to cascade the changes needed in an organization to build the value that customers create, how to use increases in customer revenue and customer equity as the basis for compensation and reward, and why and how to overhaul your business model before your competition does it for you. Martha Rogers' (with Don Peppers) thinking is embodied in their book, Rules to Break & Laws to Follow. Named as the inaugural title to Microsoft's "Executive Leadership Series" this timely publication addresses the challenges of success in a world where networked customers and engaged employees may hold more power than the influence of your brand. The book further exposes the crisis of short-termism that is rampant in business today, Their book Return On Customers advanced these concepts documenting that the customer base is capable of driving a company's long-term economic worth. It climbed to the top 20 business books on Amazon, and was a top-ten best-seller. Fast Company named the book one of the 15 "most important reads" and cited the book again on their list of the 25 "Best Books" in business. An Adjunct Professor at the Fuqua School of Business at Duke University, Dr. Martha Rogers is the co-director of the Duke Center for Customer Relationship Management. She is widely published in academic and trade journals, including Harvard Business Review, Journal of Advertising Research, Journal of Public Policy and Marketing, and Journal of Applied Psychology. Martha Rogers has been named International Sales and Marketing Executives' "Educator of the Year." Dr. Rogers began her professional career as a copywriter and advertising executive, and earned her Ph.D. at the University of Tennessee as a Bickel fellow. More About Speaker Martha Rogers . . . Among the other best-sellers authored by Don Peppers and Martha Rogers, their first—The One to One Future—was named by Inc. Magazine's editor, as "one of the 2 or 3 most important business books ever written" and is widely acknowledged as the bible of the customer strategy revolution. Enterprise One to One, received a 5-star rating from the Wall Street Journal. One to One B2B made the New York Times business best-seller list within a month of its publication. Martha Rogers and Don Peppers' books have sold well over a million copies and appear in a total of 18 languages. To hire Martha Rogers to speak to your organization, contact BigSpeak Speakers Bureau. http://www.bigspeak.com/martha-rogers.html For information about BigSpeak, https://www.bigspeak.com/
Managing Client Relationships - Emma McDonnell - UK Recruiter
 
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Managing Client Relationships - UK Recruiter - March 2012 Emma McDonnell - top tips
Views: 64 Jobsite.co.uk
Managing Client Relationships - UK Recruiter - Montage - March 2012
 
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Managing Client Relationships - UK Recruiter - March 2012
Views: 42 Jobsite.co.uk
Retirement Planning, How We Establish a Client Relationship, Investment Strategies
 
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http://www.steilacoominvestments.com/ Securities and advisory services offered through Commonwealth Financial Network, member www.FINRA.org/www.SIPC.org , a registered investment adviser. Fixed insurance products and services offered through Steilacoom Investments. Steilacoom Investments. 208 Wilkes Street, Steilacoom, WA 98388. (253) 582-5225. This communication is strictly intended for individuals residing in the states of AZ, CA, DC, NE, NM, OR, WA. No offers may be made or accepted from any resident outside these states due to various state regulations and registration requirements regarding investment products and services. ___ retirement, retirement planning, retiree, retirees, life as a retiree, retirement income planning, estate, estate planning, tax planning, tax planning strategies, affluent, affluent society, beneficiary, beneficiaries, beneficiary definition, designation, risk management, risk management plan, risk management solutions, risk management process, risk management and insurance, asset allocation, asset allocation strategy, strategic asset allocation, alternative investments, alternative investment market, investment diversification, diversification, diversification strategy, diversification and portfolio risk, diversified portfolio, strategic asset management, asset management, contrarian investing, contrarian, contrarian investment strategy, stocks and bonds, stocks vs bonds, unit investment trust, unit investment trust fund, annuities, annuity, fixed annuity, variable annuities, brokered cds, brokered certificate of deposit, reits, reit, real estate investment trust, sophisticated investor, sophisticated investors, how to organize your finances, financial organization, investment peace of mind, financial peace of mind, simplify my investments, knowledgeable investment advice, investment sounding board, sounding board, investment discipline, investing for the affluent, modern equipment, advanced software, reporting services, reporting, analytical tools, advanced analysis, advanced analytics, commonwealth financial network, fidelity investments, national financial services, required minimum distributions, individual retirement account, 401k, 401k rollover, 401k investing, 401k advice, mega corporation, mega corp, personalized customer service, customer service, privately owned company, privately owned business, small business solutions, business travel, modern equipment, advanced software, reporting services, reporting, analytical tools, advanced analysis, advanced analytics, client service, client service excellence, retiree, retirees, life as a retiree, retirement, retirement planning, best in class, solution, solutions, broad array, investments, investment strategies, old fashioned, limited, clientele, electronic, electronic funds transfer, automated clearing house, power of attorney, estate planning attorneys, estate planning, CPA, certified public accountant, living trust, living trust vs will, revocable living trust, irrevocable living trust, beneficiary, beneficiaries, beneficiary definition, designation, employee turnover, steilacoom, ferries in steilacoom, businesses in steilacoom, trains in steilacoom, steilacoom farmers market, pioneer orchard park, farmers market, puget sound, south puget sound, bair drug and hardware, topside bar and grill, bellevue, bellevue washington, western washington university, finance degree, finance major, customer service, personalized customer service, client service, client service excellence, 1854, W.L. Bair; G.L. "Cub" Bair
Marketing Strategy | Customer Relationship | Managing Marketing Effort | Chapter 2 C | Lec 6
 
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Marketing Strategy : Management Marketing Strategy | Customer Relationship | Managing Marketing Effort | Chapter 2 C | Lec 6 Customer Relationship -Managing the Marketing Effort -Parts Of Market Planning -Marketing Implementation -Marketing Department Organization -Marketing Control Video by Edupedia World (www.edupediaworld.com) , free online education Download our App : https://goo.gl/1b6LBg Click here https://goo.gl/tPFKi6 to watch more videos on Marketing Strategy; All Rights Reserved.
Views: 337 Edupedia World
The Service Cloud: Managing Customer Relationships
 
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Customer service is becoming more important in today's business world. However, you must first stop and think about how you're managing customer service. Service Cloud can also give you a faster view of customers so that you are sure to deliver the best service. For more information on Harvest Solutions and our CRM Implementation services, visit us at http://www.harvestsolutions.net
Views: 354 HarvestSolutions
Customer Relationship Management (CRM) | IIMBx on edX | Course About Video
 
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Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM. Take this course free on edX: https://www.edx.org/course/customer-relationship-management-crm-iimbx-mk210x#! ABOUT THIS COURSE Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability. Businesses aim to win and keep customers. Their competitors also seek to do the same. Even the most successful firms, with excellent marketing programs for attracting customers, have trouble with customer retention. In this course, you will learn how to shift from a short-term customer transaction based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations. Topics covered include: Customer retention Customer centricity Customer lifetime value Customer value management WHAT YOU'LL LEARN The meaning and application of CRM Benefits of CRM to companies and consumers How to implement CRM best practices The importance of bonding and building loyalty with customers How to build long term customer realtionships
Views: 2811 edX

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